Crown Chrysler Dodge Jeep Ram of Chattanooga

I met David Wilson when I took my Jeep in to have the transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and I gave him an amount. He told me he would see what he could do about the price. He called me and told me he wanted to fix my Jeep and not let me drive it and take a chance on further damaging my transmission. He was very understanding when I told I could only pay so much. He was very kind and offered to do what he could. I got the impression he had been in my shoes before and knew what I was going through. When I went to pick up my Jeep and he showed me what it would cost I was very grateful because it was a huge difference in the original price. I was brought to tears by the generosity and kindness of David. I truly believe there are some good people in the world and David Wilson is one of them. He told me that if I ever needed to come in again to let him know. When I dropped it off I had to wait for a while for my ride to come get me. He saw me sitting in the waiting area and came and checked on me to make sure I had somebody that was coming to get me. I thought that was very nice and kind of him to that. David Wilson is a very kind and courteous person. In my church when something like this happens we call it a God Sighting. More

Great experience! I began exploring options for a larger vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we wer vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we were interested in (2014 Chrysler Town & Country). I honestly felt that this was just research and that we most likely would not be buying a new vehicle at this point. Upon arriving, we were greeted by Doug Clark. At no point did I feel that he was anything but incredibly helpful and he was by no means overly aggressive which I feel is typically the most uncomfortable part of the car buying process. As someone who has bought many cars and dealt with many dealerships, Doug was by far my favorite salesperson. Throughout the process, I felt that Doug was incredibly helpful, informative as he could be, more available than I could have hoped (the process took 1 week and we communicated frequently), and overall this was the first time that I felt like I had an advocate that was interested in my family's well-being. I would recommend Doug to anyone and everyone who is interested in buying a vehicle from a dealership. The entire staff at Crown exceeded my expectations and I'm so glad that I chose to visit Crown originally. Thank you!! More

Jeff Milsaps was the BEST! He was very courteous, friendly and knew his job...We will come back to see Jeff. Thanks for having someone like him to help us out ...We had been trying to figure out our friendly and knew his job...We will come back to see Jeff. Thanks for having someone like him to help us out ...We had been trying to figure out our clock (Check ,DONE); Needed mats for Jeep (Check, DONE); and had lost the key for our jeep(Check, DONE)!!! Thanks again ...John and Carolyn Sims More

I went to the dealer just to test drive used vehicles. I was so impressed with the vehicle and the customer service that I decided to look at my financing options. The employees treated me and my family wit was so impressed with the vehicle and the customer service that I decided to look at my financing options. The employees treated me and my family with respect and didn't try to play any games. The told me the truth about my trade and the vehicle I was buying and made me feel extremely comfortable to buy from them. When I have to buy another vehicle I will first return to this dealership before looking elsewhere. More

We had a great experience. Our sales rep was very knowledgable very courteous Made the overall experience easy. The process was very fast and quite pleasurable. Chris Powell was wonderful to work w knowledgable very courteous Made the overall experience easy. The process was very fast and quite pleasurable. Chris Powell was wonderful to work with. More

My 2011 Town & Country needed warranty work. I was kept informed on progress and when it would take longer, they arranged for a rental car for me. Very friendly and helpful. kept informed on progress and when it would take longer, they arranged for a rental car for me. Very friendly and helpful. More

I recently purchased a 2014 Jeep Patriot from Crown. The purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Cro purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Crown agreed to pay it off, most of it coming from trade in value and a small percentage being negative equity. My husband and I handed over the keys the day we bought our new car and didn't give it a second thought, after all, the car wasn't "ours" anymore, right? Well, a few weeks later, we get a call from our creditor demanding payment on a car that we no longer own. My husband immediately calls the dealer and he is assured that the payment had been sent and the issue should be resolved in a day or two. A week later we get another call from our creditor telling us that if we don't pay by Monday, 2/10, that we will default and be reported to the credit bureau. I then call the dealership and insist on speaking to someone in charge. I am put through to John Lever who states that the system is down for the night but that he will give me a call first thing (9AM) Friday morning. Well its 1PM Friday and I still haven't heard anything. I call the bank to see if by chance the payment has went through. It hasn't. I then call John and he states that he just sent the payment in the mail. (I can only assume that is why he didn't call at 9AM - he was scrambling to get the paperwork ready). He tells me that he couldn't pay for my trade in until he received the money for my new car. He tells me to call the creditor with this information and surely they won't report me to the credit bureau. I do indeed call the creditor and am informed that the car became the dealers responsibility when I traded it in, their payment for it should not be contingent on other factors. I will need to call the creditor Monday to make sure the payment from the dealer has been received, otherwise it will be necessary for me to pay the payment out of my own pocket in order to avoid being reported to the credit bureau. I call John back (and by now I am quite upset - understandably so). I am given a spiel about how the dealer had a twenty day payoff on the loan. I inform him that Friday is indeed the 20th day and the bank had still not received the payment. I also asked about why my husband was told that payment was in the mail last week and yet here he is today telling me he just now sent it. He then proceeds to feed me a line about how he's "In charge of 150 human beings and human beings make mistakes". I then hung up on him because it became obvious that he was going to do nothing to rectify the situation and was simply going to make excuses. I would think that keeping a repeat customer of a >20K vehicle would be more important to Crown than a 5K trade in but apparently not. I definitely won't be going back to them when my husband is looking to buy next year! More

I have been going to this service center for over 2 years and their quality of service has always been great. Employees are friendly and always willing to accommodate. and their quality of service has always been great. Employees are friendly and always willing to accommodate. More

Shannon Hollifield made the buying experience very easy and enjoyable. He really knows his stuff! The dealership was very kind and friendly, Very helpful staff. Thanks you. Ron and enjoyable. He really knows his stuff! The dealership was very kind and friendly, Very helpful staff. Thanks you. Ron More