Crown Chrysler Dodge Jeep Ram of Chattanooga

I purchased a Fiat 500 Sport in March of 2013 from Crown. Since then I have had to bring my vehicle in four separate times, for the replacement of the rack and pinion. I believe you would agree this is frust Since then I have had to bring my vehicle in four separate times, for the replacement of the rack and pinion. I believe you would agree this is frustrating for anyone. I live in Cleveland,Tn. and stay very busy with family and work. So, schedule changes to make these service appointments are not convenient. However with that being said, from the onset of this problem David has worked with me, with making appointments as convenient as possible. He has provided me with great customer service, to help compensate me for my time. David has stayed on top of the problem and in contact with Fiat representatives in an attempt to resolve the issue, which is a defect with Fiat's design of the rack and pinion. David is an asset to Crown and should be recognized for his commitment to providing quality customer service. More

Doug was very knowledgeable, friendly, and extremely helpful. He was the main reason we returned to buy. Every one was friendly , the dealership building was spotless . helpful. He was the main reason we returned to buy. Every one was friendly , the dealership building was spotless . More

I was very pleased with the service we received on our Ram Heavy Duty 2500 truck. We were treated fairly and received quality service. We appreciate the hard work from the team at Crown. Ram Heavy Duty 2500 truck. We were treated fairly and received quality service. We appreciate the hard work from the team at Crown. More

I had a problem with my Jeep - it was under warranty. I was shocked when my engine light came on - they checked it right on the spot to insure that it was o.k. for me to use my vehicle. They set me an app was shocked when my engine light came on - they checked it right on the spot to insure that it was o.k. for me to use my vehicle. They set me an appointment within 3 days. They took care of my problem and communicated very well with me on the issue. More

David took ownership of the problem and kept me informed of the progress of the parts and subsequent service. He even called me after hours and on the weekend to make sure I was kept informed. His service of the progress of the parts and subsequent service. He even called me after hours and on the weekend to make sure I was kept informed. His service was above and beyond the norm and I appreciate it. More

Very very good service, very very friendly attitude, all in a timely manner. Will go back and very much recommend to all friends and family. Thanks in a timely manner. Will go back and very much recommend to all friends and family. Thanks More

I spoke with Greg Carter on the phone and made an appointment to come and look at some used vehicles on 1/22. When we got there he was very friendly and personable. We went out and looked at some veh appointment to come and look at some used vehicles on 1/22. When we got there he was very friendly and personable. We went out and looked at some vehicles and my husband test drove the 2010 Nissan Altima, he immediately fell in love with it, but it was more than we were wanting to spend at the time. So we went back to Greg's office and he talked to us like we were normal people made us feel at home. He went over some numbers with us and we decided that we would buy the Altima. He was never pushy or disrespectful. He is very good at his job. Everyone we encountered at Crown was very nice. I would recommend anyone who is looking for a new or used vehicle to give them a call. More

Great job Jeff. Thank you for taking care of my jeep on such a short notice. Keep up the good work. I'll be back for my next service. such a short notice. Keep up the good work. I'll be back for my next service. More

I had to have warranty work done. The shop was backed up but they worked to schedule me in a timely manner. The final paper shuffle was a bit confusing, but but the service associate booked the rental at th but they worked to schedule me in a timely manner. The final paper shuffle was a bit confusing, but but the service associate booked the rental at their price and my warranty covered the cost. And the work was done well. I'm very happy. More

Shannon was very professional and expedited my visit. I received the deal I wanted and a very pleased with my new Ram 1500 truck. I would definitely recommend Crown Chrysler Dodge and Shannon Hollifield t received the deal I wanted and a very pleased with my new Ram 1500 truck. I would definitely recommend Crown Chrysler Dodge and Shannon Hollifield to others for a great new vehicle experience. Shannon introduced me to Jason Sharp and Patrica Neal (Service Advisors) and reinforced my expectation of trouble free service visits in the future. Both advisors were very receptive to providing the best service to me as a customer, and guaranteed my satisfaction. More