Crown Chrysler Dodge Jeep Ram of Chattanooga

Apparently my 2001 Dodge Dakota had a unique electrical problem that would come and go. I received a call from Jason Sharp the day after dropping it off and he walked me through the issues. This started problem that would come and go. I received a call from Jason Sharp the day after dropping it off and he walked me through the issues. This started my experience off on the right foot because years ago I had engine trouble and had to bring it to this dealership for repair when other mechanics could not fix it. It was a horrible, expensive experience and I vowed never to come back unless I absolutely had to (I will spare the details). Anyway, I was pleasantly surprised up to this point but then came the price. "Unfortunately these are special order parts" Jason said. The total was going to be around $1500.00. When it was ready, I received a phone call from Jason and he advised that he miss quoted me on the price-- I quickly began looking for a place to sit down. When I arrived back to the dealership, John Modean got my paperwork and walked me through everything that had been done. I had a number of questions for him regarding this vehicle and others that I was considering buying. He was extremely helpful and acted as if I was the most important person in the room. I know that must have been stressful because of how busy the service department was. The only negative things that I could say was that (1) it took a week to fix (Monday to Monday) and (2) I had to call several times to get updates (it would have been nice to get a call with updates so I wouldn't have had to call on a daily basis). More

Greg Carter was great to work with from the moment we met. He was friendly but calm and never pushy. He was just there ready with detailed information when we needed it. He was very knowledgable on the met. He was friendly but calm and never pushy. He was just there ready with detailed information when we needed it. He was very knowledgable on the vehicles. He was also very patient and respectful as my wife and I discussed the pros and cons of the different trucks. I had been to six or eight other dealerships to test drive and look at trucks and talked to other salesman. Greg was the best salesman my wife and I have met. He was a humble, down to earth, friendly guy. The kind of guy you could be good friends with when your not looking for a vehicle. I will definitely use Greg Carter in the future and will definitely refer my friends and family to him. Thanks More

David has taken care of me beyond measure. He makes sure the job gets done, and is to my satisfaction. Because of how David treated me from the beginning keeps me coming back to him/ your service department the job gets done, and is to my satisfaction. Because of how David treated me from the beginning keeps me coming back to him/ your service department. Right now my husband is deployed and I am currently 7 months pregnant. I feel like family whenever I come to Crown. In fact, I was there today ( 02/27/2014) to purchase a part for my 2008 Liberty that Reginald Harris sold to me, and the receptionist ( I can't remember her name) was asking how my husband is and how I am coping with his deployment. It is nice to be able to walk into a business and to be known by name and for them to remember your situations. Sarah Farmer More

Took my Jeep in for warranty work and was assisted by David Wilson. He assisted me with having the vehicle evaluated, parts ordered and serviced in a timely fashion. During the first scheduled appointmen David Wilson. He assisted me with having the vehicle evaluated, parts ordered and serviced in a timely fashion. During the first scheduled appointment they needed an additional day to diagnosis the problems with my vehicle and set me up with a rental car on them. Couldn't ask for better service. More

I met David Wilson when I took my Jeep in to have the transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and I gave him an amount. He told me he would see what he could do about the price. He called me and told me he wanted to fix my Jeep and not let me drive it and take a chance on further damaging my transmission. He was very understanding when I told I could only pay so much. He was very kind and offered to do what he could. I got the impression he had been in my shoes before and knew what I was going through. When I went to pick up my Jeep and he showed me what it would cost I was very grateful because it was a huge difference in the original price. I was brought to tears by the generosity and kindness of David. I truly believe there are some good people in the world and David Wilson is one of them. He told me that if I ever needed to come in again to let him know. When I dropped it off I had to wait for a while for my ride to come get me. He saw me sitting in the waiting area and came and checked on me to make sure I had somebody that was coming to get me. I thought that was very nice and kind of him to that. David Wilson is a very kind and courteous person. In my church when something like this happens we call it a God Sighting. More

Great experience! I began exploring options for a larger vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we wer vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we were interested in (2014 Chrysler Town & Country). I honestly felt that this was just research and that we most likely would not be buying a new vehicle at this point. Upon arriving, we were greeted by Doug Clark. At no point did I feel that he was anything but incredibly helpful and he was by no means overly aggressive which I feel is typically the most uncomfortable part of the car buying process. As someone who has bought many cars and dealt with many dealerships, Doug was by far my favorite salesperson. Throughout the process, I felt that Doug was incredibly helpful, informative as he could be, more available than I could have hoped (the process took 1 week and we communicated frequently), and overall this was the first time that I felt like I had an advocate that was interested in my family's well-being. I would recommend Doug to anyone and everyone who is interested in buying a vehicle from a dealership. The entire staff at Crown exceeded my expectations and I'm so glad that I chose to visit Crown originally. Thank you!! More