Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,566 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
October 05, 2013
GREAT SERVICE!!! I drove from Decatur, AL to the Crown dealership to pick up a car! I called and worked with Rick Harrell on the deal and Shawn Beard helped me with my paperwork and transfer of the car. dealership to pick up a car! I called and worked with Rick Harrell on the deal and Shawn Beard helped me with my paperwork and transfer of the car. Both were very professional and polite. They were on the level and completely honest with me from start to end. It was the best buying experience I have had to date. Thanks guys! Brad- from Alabama More
by BodkinB
Employees Worked With
Shawn Beard , Rick Harrell
October 03, 2013
I highly recommend going to Genie Carter for any and all car buying needs. I found an F450 via Auto Trader online at Crown Chrysler and Genie helped me get all the info and pictures I needed to say yes ship car buying needs. I found an F450 via Auto Trader online at Crown Chrysler and Genie helped me get all the info and pictures I needed to say yes ship me this truck without ever driving or seeing it in person. The paperwork was done quickly via email and mail service, and Genie always had an update for me via text or email. Extremely, extremely good service and support. Worked very well with me on price and I always knew where I stood. Thanks Genie! More
by andybornhorst
Employees Worked With
Genie Carter
October 01, 2013
Found a truck I liked and work with Shannon Hollifield. Explained I didnt need a new truck I had one that was near perfect. The truck I was interested in was only a "want" and he would have to work hard fo Explained I didnt need a new truck I had one that was near perfect. The truck I was interested in was only a "want" and he would have to work hard for my business. He did just that, and presented me with a more than fair price for the truck I wanted. I appreciate the straight forward way he conducted our interaction. Met with most of the local staff and look forward to my next interaction in the service department at first service interval. More
by mattmallett
Employees Worked With
Shannon Hollifield
September 30, 2013
Patricia is very knowledgeable and easy to work with. Even if my descriptions of my problems are vague, she always takes me seriously and tries to get to the bottom of my issue. She never makes me feel Even if my descriptions of my problems are vague, she always takes me seriously and tries to get to the bottom of my issue. She never makes me feel stupid even though I have zero knowledge of cars. The oil change package is a great deal! More
by jayladner
Employees Worked With
Patricia Neal
September 27, 2013
Lindsey Thomas helped me with my purchase of my new Fiat. I was unfamiliar with the Fiat and she answered every question and concern I had very professionally. I will be recommending her as well as Crown. Ve I was unfamiliar with the Fiat and she answered every question and concern I had very professionally. I will be recommending her as well as Crown. Very happy with my Fiat! More
by Jk2121
Employees Worked With
Lindsey Thomas
September 25, 2013
Awesome service! Super friendly and goes above & beyond to help meet our needs! Would highly recommend them to anyone especially Rosie! Hope to find the perfect vehicle from them :) beyond to help meet our needs! Would highly recommend them to anyone especially Rosie! Hope to find the perfect vehicle from them :) More
by darbya
Employees Worked With
rosemary mcdonald
September 25, 2013
Best experience I've had with buying a car! Terry and the team were great to deal with. Very up front, honest, transparent....... Many other dealers to choose from. This one was great! Brian 9/25 and the team were great to deal with. Very up front, honest, transparent....... Many other dealers to choose from. This one was great! Brian 9/25/13 More
by brian67
Employees Worked With
Terry Robey
September 24, 2013
I came to Crown Cars looking for my son a car. Its his first car and David Hall greeted us and showed my son every car in our price range. He showed my son every car in our price range. Helped him pick ou first car and David Hall greeted us and showed my son every car in our price range. He showed my son every car in our price range. Helped him pick out a dodge nitro. My son had left his ID at home so David took on a test drive. David went out of his way to make my son happy. More
by Rachl
Employees Worked With
David Hall, Jr.
September 24, 2013
One of the best experiences I have ever had with any dealership. They went above and beyond to get the best truck! Erick Link in service helped me and I asked to be placed with one of the best sales peo dealership. They went above and beyond to get the best truck! Erick Link in service helped me and I asked to be placed with one of the best sales people. Lindsey Thomas listened to me and the customer service was outstanding. Thank you again for such a great experience! More
by lamonwheeler
Employees Worked With
Eric Link, Lindsey Thomas
September 24, 2013
My husband took my care in on September 11th to have the sealer clear coat that I purchased with my vehicle only two weeks prior to this service. I have a brand new 2013 Dodge Charger Daytona Edition that w sealer clear coat that I purchased with my vehicle only two weeks prior to this service. I have a brand new 2013 Dodge Charger Daytona Edition that was purchased August 29, 2013. Dewayne Black was my salesman and Taralynne Stricklin was the finance manager. On the day my husband dropped it off to have the service the blonde lady in serice not sure of name handed him the keys of the rental not telling him the time to have to have it back but did tell him the procedure to the car would take 3-4 hours to apply. He drpped the care off at 10:30 by 12:00pm they called to say it was ready for pick. Due to my husband's schedule and mine I had to wait until I was off of work to return the rental and pick up my car. When arriving at the dealer at 6pm the blonde lady told me that I was unable to pick up my car that it was now six and my rental was to have been back by then and they were now closed and that she would take responsibility for the rental and refused to give me my car. I asked why she did not tell my husband of the time limit and she says " your husband, boyfriend, friend, or whom ever he is was told 6 and no later." I found that very offensive and rude. She also told me if I was not back first thing in the morning she was charging me for the rental. As unhappy as I was I went home. The next day my husband got up suprer early was there to pick up the car and brought it to my work. When I looked at the car I was upset and disappoiinted. The service people had left wax all over the front left and right sides of the car as well as the front end. It looked like someone painted polka dots on it. There was scuff marks and scratches from the buffer all over the top of the front driver wheel. The inside looked horrible they had put the sealer on so fast you could see the spots that were missed. Also they were to vacuum for me since the day of my purchase they could not. They did not do this it looked as if someone attempted to make it look cleaned. I then had to drive to the dealer again and spoke to the manager of service Chris. The next day I drove to work and they picked up my car and kept it for the whole day in order to fix the mistakes made then returned my car to me by the end of the day. I was pleased with the work. However I am not happy for all the trouble that I had to go through and the gas in my car that was waisted because they didn't car enough to do the job right the first time. More
by policewife
Employees Worked With
Chris, Service manager
