Crown Honda

horrible follow thru This is a plea for assistance. On December 30, 2019 I brought the Honda CR-V, which I recently bought from Crown in order to correct the dent in the This is a plea for assistance. On December 30, 2019 I brought the Honda CR-V, which I recently bought from Crown in order to correct the dent in the upper side of the dash. Mr. Veltri confirmed this wasn't normal and said he would call high authority on how to handle this deficiency and report back to me the very next day. He was emphatic about being in contact the very next day. Not only did Mr. Veltri not contact me the very next day, to date he has yet to contact me about this issue. I sent Mr. Veltri and email last night and it is now noon on 1/10/2020 and he still has not contact me. Today I will begin my official letter writing campaign and I will post on social media the absolutely lousy follow through of your service manager. And the hybrid CR-V EXL I called you about, that you said you'd call me once they came into the dealership, well you can forget out it. I dealt with your dealership because I like the way you treated me. You need to work at another Honda dealership that supports your sales efforts. Junab Ali More

Owen Swain was the most patient professional person to work with and addressed all my questions and concerns. It was a delight to deal with him and Crown Honda. work with and addressed all my questions and concerns. It was a delight to deal with him and Crown Honda. More

Allen purchase of Honda CRV Richard was extremely helpful along with Travis in helping us trade in our Ford Escape, get it transferred to the dealership , and in purchasing out n Richard was extremely helpful along with Travis in helping us trade in our Ford Escape, get it transferred to the dealership , and in purchasing out new Honda CRV. It was a complicated transaction with many parts ( getting out-of state title, out -of state trade in, etc.) and Richard and the entire staff we worked with went out of their way to accommodate us. The Finance guy with worked with was also great! Thank you . Chris and Gary Allen More

Tia was outstanding with my purchase of a new Honda. She was professional, knowledgeable, and very patient with me. She is an asset to your Honda team!!! Thank you Tia!!!!! was professional, knowledgeable, and very patient with me. She is an asset to your Honda team!!! Thank you Tia!!!!! More

I walked in with a preconceived notion on car sales but was pleasantly surprised by Tom Teel’s professionalism. His knowledge along with his non-pushy, go out the way to serve personality really made me fe was pleasantly surprised by Tom Teel’s professionalism. His knowledge along with his non-pushy, go out the way to serve personality really made me feel like he was on my side and looking out for my best interests. We loved the whole experience, and who says that about buying a car?! Tom earned our trust and our business More

2020 Accord EX-L from Jason Gomez Jason was my salesperson and communicated with me about the car I was interested online. The car I wanted was a 2019 but had been sold right before he Jason was my salesperson and communicated with me about the car I was interested online. The car I wanted was a 2019 but had been sold right before he put in the sale. Jason ordered me a 2020 that was delivered the next day and was ready for me to pick up on Saturday Morning. My appointment was at 10:30 am with a trade in and I was all done in a few hours. Chad Stephens was my finance person and he was pleasant and very professional. Overall one of my best car buying experiences. Thank You More

Very Bad Experience My family and I have been a customer of Crown for 25+ years. That being said, my most recent experience has been anything but pleasant! We sat down an My family and I have been a customer of Crown for 25+ years. That being said, my most recent experience has been anything but pleasant! We sat down and negotiated for several hours on 2 different vehicles. A Honda Odyssey EX and a Pilot Elite. We decided to go home and sleep on it in an effort to decide which vehicle we wanted more. We decided to go with the Pilot. We headed back down to the dealership on Sunday afternoon to complete the deal. This is where things start to get messy! As we were starting the process of signing the the papers on the Pilot, a sales manager took me into a closed door office. He proceeded to tell me that they could not honor the deal that they had given to me IN WRITING because the sales manager from the previous day (Justin) had screwed something up with the numbers. I was told that we could still take the vehicle home with us and that he would speak with the GM the next day about finding a way to make the deal work. I was told that he couldn't guarantee that the deal would go through, but also that he hadn't never seen the GM not make a deal happen. So, our fingers were crossed. The next day, I receive a call from the original Sales Manager (Justin). He informed me that there was just no way that we could get the vehicle for the price that they had quoted us. He seemed genuinely apologetic, but nevertheless, we were unable to obtain the vehicle for the price that we had been promised. We ended up getting an Odyssey for a good deal, but this whole situation left a VERY bad taste in our mouth with Crown. My family and I have leased/purchased a new car every few years from Crown since the mid 90's. Very disappointed that customer loyalty has such little value to them. For what it's worth, the salesman (Hugo Gonzalez) was fantastic. The poor guy was just stuck in the middle. More

I purchased a CRV HONDA AWD and very happy. Corey Forney was my salesman and would use him again. He was great! Will be back was my salesman and would use him again. He was great! Will be back More