Crown Honda

Financial Services Manager is a liar and dishonest! I bought a Honda HRV March 21, 2016, love the car, salesman Enver BEKRIC was fantastic- 20 statrs! But I let Alex Pensabene-Davis talk me into $6,000 I bought a Honda HRV March 21, 2016, love the car, salesman Enver BEKRIC was fantastic- 20 statrs! But I let Alex Pensabene-Davis talk me into $6,000 worth of warranties. It was 9pm that night. When I came home and realized how much it was I read that you have a right to cancel in 30 days in writing. I typed a letter to cancel, hand delivered at noon on March 22. She grilled me as to why I wanted to cancel, said insulting things. She said loan was already funded (overnight on a Saturday? Really?). She said it could take a few weeks to be refunded. May 1 I call company I financed with, they had received NO payment from Honda. May 2, 2016 I go into dealership and ask for General Manager Jay Biggerstaff. I tell him the story he says he will research and call me. He calls me May 3rd and said the problem was I cancelled before the loan ever funded on March 24th. So Alex Pensabene- Davis, the Finacial Services Manager lied that loan had funded overnight on March 21st. GM Biggerstaff promises all $6,000 will be deposited into my car loan by April 11th. That didn't happen either but I waited until April 25th to give it a chance to be refunded. No monies were refunded. I called Enver Bekric the salesman on his cell since I had his card. He was so nice and said he would check into it. Within a week of Enver checking on it money started being refunded into my car loan piece by piece. So far 5 payments totaling $5,300.64 has been deposited. I will have to check on the $700.00 still owing. I was never mailed a survey but here it is: General a Manager I give a 1 out of 10, he was at least polite but did nothing. Alex Pensabene-Davis, Fin. Svcs. mgr. I give her a minus 10 (-10) on a ten scale. She was rude, lied, and never cancelled the warranties. ENVER BEKRIC, I give a plus 20 on a ten scale. He is informed, polite, honest, and goes the extra 100 miles to make sure a customer is satisfied. This dealership is really lucky to gave him! And I am lucky there is one honest person working there. This review might not be read so I'm also mailing it to the regional Honda Manager- maybe he is like Enver and not the others! More

Holloman is excellent My service advisor is excellent. He is very honest, explains things well, doesn't ask me to perform services I don't want or need. I trust and respe My service advisor is excellent. He is very honest, explains things well, doesn't ask me to perform services I don't want or need. I trust and respect him! More

Gerlanda is absolutely amazing!! Gerlanda is absolutely amazing! He is the reason I bring my vehicle to Crown. He is trust worthy and very professional. I will not take my vehicle to Gerlanda is absolutely amazing! He is the reason I bring my vehicle to Crown. He is trust worthy and very professional. I will not take my vehicle to anyone else. More

Excellent servuce This dealer service, and particularly Michele Dessert, are always a pleasure to deal with, always keep me informed, and are professional in every resp This dealer service, and particularly Michele Dessert, are always a pleasure to deal with, always keep me informed, and are professional in every respect. If you choose this dealer for service, Michele should be your contact and service adviser. You will not be disaapointed. More

Excellent service! Michelle Desert gave excellent service on my service visit to Crown Honda this week. As usual she took great care of me and my car. And the service Michelle Desert gave excellent service on my service visit to Crown Honda this week. As usual she took great care of me and my car. And the service was done quickly while I waited! More