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2,082 Reviews of Crown Honda - Service Center
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January 18, 2020
Service of maintenance Good service for repair , communication, maintenance are prompt and excellent . Problem shooting and repair skills are good. Pre appointment system Good service for repair , communication, maintenance are prompt and excellent . Problem shooting and repair skills are good. Pre appointment system is good. Overall performance is very good More
by MD FAZLE MAHMUD
Employees Worked With
January 12, 2020
Had the pleasure of bring my Honda in for service over a month ago and James McLaughlin was my agent and he always does a exceptional job and is always a pleasure to deal with month ago and James McLaughlin was my agent and he always does a exceptional job and is always a pleasure to deal with More
by Mikec121053
Employees Worked With
James McLaughlin, James McLaughlin
January 12, 2020
Service to stop leaks After 2 attempts from the Honda Dealership to fix ongoing leaks the "Water Doctor" was able to stop them. Thank you so much for your service!! After 2 attempts from the Honda Dealership to fix ongoing leaks the "Water Doctor" was able to stop them. Thank you so much for your service!! More
by Barbafarla
Employees Worked With
January 10, 2020
horrible follow thru This is a plea for assistance. On December 30, 2019 I brought the Honda CR-V, which I recently bought from Crown in order to correct the dent in the This is a plea for assistance. On December 30, 2019 I brought the Honda CR-V, which I recently bought from Crown in order to correct the dent in the upper side of the dash. Mr. Veltri confirmed this wasn't normal and said he would call high authority on how to handle this deficiency and report back to me the very next day. He was emphatic about being in contact the very next day. Not only did Mr. Veltri not contact me the very next day, to date he has yet to contact me about this issue. I sent Mr. Veltri and email last night and it is now noon on 1/10/2020 and he still has not contact me. Today I will begin my official letter writing campaign and I will post on social media the absolutely lousy follow through of your service manager. And the hybrid CR-V EXL I called you about, that you said you'd call me once they came into the dealership, well you can forget out it. I dealt with your dealership because I like the way you treated me. You need to work at another Honda dealership that supports your sales efforts. Junab Ali More
by J. Ali
January 06, 2020
Nick is very accommodating and nice.He tried to make my visit with the shortest time of waiting even at first he told me to at least three hours wait.I got out in an hour.I would strongly recommend him to visit with the shortest time of waiting even at first he told me to at least three hours wait.I got out in an hour.I would strongly recommend him to my friends. More
by Amado de Guzman
Employees Worked With
Dan Mick
January 01, 2020
best in caring I had some front end issues that were resolved previously by James but I still detected a funny feeling when driving. I would have ignored it but Jame I had some front end issues that were resolved previously by James but I still detected a funny feeling when driving. I would have ignored it but James let me have it and we will figure it out. As usual he, figured it out: it was my tires so we decided to go ahead and change them and now the ride is smooth and silent. I am pleased as always with James. More
by Kel-bel
Employees Worked With
James McLaughlin
December 21, 2019
Want to thank the Honda dealership for great service from calling to make my appointment to getting it serviced. I waited for my car and was done in a timely manner. I recommend this dealership highly. Lor calling to make my appointment to getting it serviced. I waited for my car and was done in a timely manner. I recommend this dealership highly. Lorie More
by Lasimmerman13
Employees Worked With
December 21, 2019
I was really taken great care of by Diamara in the service department. She went above and beyond to get my van brakes foxed and a spare key programmed for me. My wife is very pregnant and we needed service department. She went above and beyond to get my van brakes foxed and a spare key programmed for me. My wife is very pregnant and we needed everything done fast so we had the van to bring the babies home in. She got it all done same day and even proactively noticed another problem and took care of it. I will be dealing with only her moving forward! Thanks More
by Wwshaw82
December 20, 2019
Untrustworthy, Rude, do not waste your time! I brought my vehicle in for a standard preventative maintenance service and when they returned my vehicle to me, the AC (which has never given me a pr I brought my vehicle in for a standard preventative maintenance service and when they returned my vehicle to me, the AC (which has never given me a problem) no longer works properly. I reached out the Service Manager John Veltri, who never returned a call. I was at one point in contact with Michelle Dessert, who said she would schedule an appointment to see what caused the AC issue after being in for service and then "go from there", to no surprise, Michelle never did get back to me with the appointment, despite me following up. The last thing Michelle texted me when I inquired about the appointment was that she was "at lunch and will check and see when she gets back", well that is some lunch because 2ks later and she has still not got back to me. I was under the assumption that a General Manager would resolve a simple matter such as this, so I next reached out to Jay Biggerstaff. Spoiler Alert! It's been more than a week and I have left Jay numerous voicemails, and he has not contacted me at all. Clearly good faith and quality service are of no concern for this dealership, even the supposed GM is OK with defrauding a customer and giving me the run around. Do not use this service center. More
by Kay
December 12, 2019
Danny is OUTSTANDING I am still sitting in a temporary section of the dealership due to construction and I could not wait to rave about my interaction with Danny...Phenome I am still sitting in a temporary section of the dealership due to construction and I could not wait to rave about my interaction with Danny...Phenomenal guy and I am so glad that I work with three service advisors including danny who are all OUTSTANDING...He, Randy Stiles and Eduardo Diaz are outstanding.. Love this guy already and can not wait to work with him again and again... Do yourself a service, make an appointment so you are guaranteed to be seen and let these guys take care of you. I am pleased by far... Got both my oil change, tire rotation and my transmission fluid replacement that has to be done every 30k miles... More
by Hicham
Employees Worked With
Dan Mick
