Crown Hyundai

Test Drive Nightmare November 2018 I got an offer in the mail to receive a $40 gift card for doing a test drive. I came in with my offer before Thanksgiving. The offer s November 2018 I got an offer in the mail to receive a $40 gift card for doing a test drive. I came in with my offer before Thanksgiving. The offer showed a picture of a real gift card and no mention of an e-card was on the form. If it had said e-card I would not have done the test drive. The test drive went fine. I filled out my paperwork . There was never any mention on that day about an e-card. Here it is March and no card! I have called and was told it was a computer error. I was later told the rules had changed and it had to be an e-card. I was then told I had to re-apply like I was going for a new test drive and use the code I was given in November! I never got a code in November! How do you even use a e-card? Where would you use one? Does it have a barcode? I even mailed two letters to the dealership to try to get this resolved to no avail. Such poor customer service. I did the test drive. I brought in the offer and I filled out the paperwork after the test drive. I feel I should be given the actual gift card that was pictured in the advertisement. Otherwise it is false advertising and dishonest. Barbra Breslauer More

Excellent service by Brian Casey I love Crown for servicing my Genesis. All employees are friendly. My Service Advisor Brian Casey makes it a great experience. He is honest, trustin I love Crown for servicing my Genesis. All employees are friendly. My Service Advisor Brian Casey makes it a great experience. He is honest, trusting,& dependable and very experienced advisor. Service was very well done. Thank you Brian Casey. Brian always took a good care of me and my car.. I wouldn’t think of getting service anywhere else. I always go to Brian for service my Genesis. I trust him, he has my fool confidence. Thank you Brian again, see you on my next service. Sergey Zagorodnev. More

Go see Mario, he is the best! Mario Pozzi is the best. Spoke with him on Friday afternoon, told him what I wanted and stopped in Saturday; he was ready to let me take a test drive Mario Pozzi is the best. Spoke with him on Friday afternoon, told him what I wanted and stopped in Saturday; he was ready to let me take a test drive and that was it. I was prepared to buy and he made it super easy. Went and had some lunch while they prepare paperwork, detailed the vehicle, and got everything ready. Came back signed my paperwork; time with Mario in the vehicle to go over all the features. He even set-up my phone/car connectivity! He was great, knowledgeable and a very, genuinely caring, nice man! Thanks again Mario! More

Ryan is awesome great sales person - very helpful in assisting with lists of vehicles available and pricing of these vehicles plus service and warranties available wi great sales person - very helpful in assisting with lists of vehicles available and pricing of these vehicles plus service and warranties available with these vehicles.. More

Tomm is awesome Tomm is always always friendly from the moment I arrive until my car is done. He never rushes me and answers my questions. Tomm has even helped me mor Tomm is always always friendly from the moment I arrive until my car is done. He never rushes me and answers my questions. Tomm has even helped me more than once when I dropped with minor issues that jmhe helped me out with despite being busy. I only make my appointments with Tomm! More

Awesome service department Had a piece of steel in my tire...drove to Crown and once again Brian Casey was my Hero...I work night shift and the last thing I want to do is wait a Had a piece of steel in my tire...drove to Crown and once again Brian Casey was my Hero...I work night shift and the last thing I want to do is wait around when all I want is my bed...Brian always has my back..Love Crown service More

Ryan Gibb I bought my very first car today with Ryan Gibb. He was the best sales man I’ve ever worked with. I highly recommend everyone go see him. I bought my very first car today with Ryan Gibb. He was the best sales man I’ve ever worked with. I highly recommend everyone go see him. More

Great customer service I have now gotten 5 cars from Crown Hyundai since 2004...the last one was a 2016 Sonata that I decided to lease 3 years ago. My lease was coming to an I have now gotten 5 cars from Crown Hyundai since 2004...the last one was a 2016 Sonata that I decided to lease 3 years ago. My lease was coming to an end and I got a call from Justin Hoffman to see what he could do to help me...I went in to meet with him and he was very helpful and knowledgeable! I decided to keep my car so he walked me through everything and then I met with the finance department! I highly recommend that anyone interested in a Hyundai stop by Crown and ask for Justin! More