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Culver City Chevrolet - Service Center

Culver City, CA

4.2
1,563 Reviews

1,563 Reviews of Culver City Chevrolet - Service Center

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December 06, 2021

Excellent customer service. Ruben Barrera is the Service Advisor that normally helps me. If I have questions or concerns he addresses them and makes suggestions. More

by CBURNETT2511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Culver City Chevrolet responded

Thank for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Culver City Chevrolet for your service needs and we hope to work with you again next time. Sincerely, Michelle M. Customer Service

December 06, 2021

Luis is awesome and excellent with his service! I will return because of him! Thanks More

by Rikki Ferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Culver City Chevrolet responded

Thank you for the great feedback, Rikki! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! Sincerely, Michelle M. Customer Service

December 06, 2021

Refuse to do warranty work. The employees of the Refuse to do warranty work. The employees of the organization are very nice the refusal to do the work under warranty is a very upsetting situation. More

by alanlucia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Miguel Padilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Culver City Chevrolet responded

Thank you for sharing your feedback with us. We would love to discuss your experience further in order to gather more details. Feel free to reach out to me at (424) 258-5224 if you’d like to discuss further. Sincerely, Michelle M. Customer Service

December 04, 2021

Efficient and courteous service. I was even offered a cup of hand brewed coffee! I am looking forward to getting the needed battery for the 2017 Bolt soon! More

by susan34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Culver City Chevrolet responded

Thanks for your feedback, Susan! It's great to hear that you were provided with an excellent experience by our service team! Please let us know if there is anything else we can do for you. Thanks again! Sincerely, Michelle M. Customer Service

December 04, 2021

Best costumer service! Fast service! Very helpful with the questions i had about my car More

by hernandez_92jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Culver City Chevrolet responded

Wonderful to hear! We are glad that your service was excellent! We strive to please our guests! Thank you for your business and come again soon. Sincerely, Michelle M. Customer Service

December 01, 2021

Very pleased with service received so far. Especially pleased with your representative Jordan Rathman’s help & assistants. More

by blorraine1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Culver City Chevrolet responded

Great to hear! We are thrilled to learn that Jordan and the team were able to provide an excellent experience for you. We appreciate your business and look forward to working with you again in the future. Sincerely, Michelle M. Customer Service

November 29, 2021

No problems with making and keeping appointment for 15,000 mile service for 2020 Bolt. Supposed to include tire rotation and multi-point inspection. They did the rotation, but did not give any feedback More

by erikmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Frayre
Dec 01, 2021 -

Culver City Chevrolet responded

Thank you for sharing your feedback with us. We understand your frustration and we are looking into the details of your visit. Feel free to reach out to me at (424) 258-5224 if you’d like to discuss your experience further. Sincerely, Michelle M. Customer Service

November 29, 2021

Good Job fast service clean store. Very easy to get an appointment. My car was service fast. More

by neyhernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Barrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Culver City Chevrolet responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! Sincerely, Michelle M. Customer Service

November 27, 2021

Nothing but professionalism and customer care. Thank you Nothing but professionalism and customer care. Thank you Jordan for the great service on helping me on replacing my suburban’s tire and oil change!! More

by @Mikeswindowtint213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Culver City Chevrolet responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Culver City Chevy! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you! Sincerely, Michelle M. Customer Service

November 26, 2021

Towed my truck down after it broke down paper work and rental car where given to me immediately device was completed after I drove off check engine oil level come on in the truck also another bad thing is More

by Cris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Culver City Chevrolet responded

Thank you for sharing your experience with us, Cris. We take customer feedback seriously in order to help better our services. We value your business and hope to have an opportunity to show you our appreciation and take care of any other car services for you in the future. Please don't hesitate to give me a call directly at (424) 258-5224. Sincerely, Michelle M. Customer Service

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