Culver City Volvo Cars

Good customer service and follow through Took our XC90 in for a recall and engine service light being on. They received me promptly, had a loaner waiting for me and addressed all issues promp Took our XC90 in for a recall and engine service light being on. They received me promptly, had a loaner waiting for me and addressed all issues promptly and completely. Provided update as to when the vehicle would be ready and worked with me on when my car would be picked up. More

welcoming to the service area the first person that aproach us when we first arrived at the dealer to have our volvo serviced was very short and started to give us incorrect inform the first person that aproach us when we first arrived at the dealer to have our volvo serviced was very short and started to give us incorrect information. he made us feel like we didnt know why we had to bring our car for routine service. eventually he figured out that we had an appointment and had the technician whom we had the appointment with speak with us. More

Personalized Service Martin was professional and courteous when servicing my C70. I came in for an oil change and the service department did a diagnostic which found some Martin was professional and courteous when servicing my C70. I came in for an oil change and the service department did a diagnostic which found some other things to be fixed. Martin found most of this would be covered under warranty and initiated the warrantied service. More

Great Service Department They treat you like family! Honest, reliable, on time, clear communication, and amazing courtesy. I never have to worry about my car, because I have They treat you like family! Honest, reliable, on time, clear communication, and amazing courtesy. I never have to worry about my car, because I have an angel. More

Hector is the best! I’ve been coming here for years with Hector being the main reason I come back. I live so much closer to another dealership but I’d never go there. Hec I’ve been coming here for years with Hector being the main reason I come back. I live so much closer to another dealership but I’d never go there. Hector takes care of all the issues with my Volvo every time. Always gives me an accurate pick up time and helps me out with a loaner while waiting for work to be done. Very attentive and reliable. No wonder I keep coming back! More

Great place for service I have been bringing my car here since 2012 for maintenance because service is performed quickly and correctly. I prefer original Volvo parts because I have been bringing my car here since 2012 for maintenance because service is performed quickly and correctly. I prefer original Volvo parts because they come with a warranty. I like to wait when I can at this dealership because of the excellent hospitality, and free WiFi in the Scandinavian lounge allows me to get work done while I wait. More

Great Car Buying Experience Tony and Richard, at Culver City Mazda, were great to work with. I had been to another dealership to look at the CX-5. They wouldn't work with me on p Tony and Richard, at Culver City Mazda, were great to work with. I had been to another dealership to look at the CX-5. They wouldn't work with me on pricing. I went onto Edmunds and got a definitive price from Tony. He had the exact car I wanted for the price I wanted to pay. We went in the next day and had our new Mazda within an hour! Wow! Highly recommend! More

Volvo CC service guys rock! Martin and rest of the service crew at CC Volvo are always great - they know everything about my car, and they make every effort to keep it at max per Martin and rest of the service crew at CC Volvo are always great - they know everything about my car, and they make every effort to keep it at max performance while keeping a lid on costs. I really appreciate their efforts and honest opinions; I know I can trust them 100%. More

Horribly incompetent - When the XC40 came out, there was a buzz about town to get this vehicle. I looked up the best dealer and gave them a call, an actual call, spoke to t When the XC40 came out, there was a buzz about town to get this vehicle. I looked up the best dealer and gave them a call, an actual call, spoke to the agent and asked him to give me a call back. I would like to purchase the vehicle. I never got a call back. So the next Monday morning I write a detailed letter asking them to send me the information on the purchase for the vehicles they have in stock. Never heard back from them. Instead what I kept getting from them was this Bot, this pre-fabricated mass email that bombards you with Are you Interested ? Are you Interested ? Give us a call. And I keep answering them, articulating that I have been calling them and emailing them but all they seem to be good at is this robotic way to keep bombarding me with a out to lunch robot email asking me if I'm interested in a purchase. Well. This goes on for weeks. Finally I get a call from their representatives asking me why I am not happy. I describe the above situation to her in great detail over the phone. What happens a few days later ? Are you interested in purchasing a car ? Same robot mass email. And once again, but once again, I advise them if there is anyone at the dealership, if everyone is out to lunch, obtuse, not there, on another planet, as I keep telling them I want to purchase a car and they keep just sending me these generic Are you Interested in buying a car every week. I really cant say I recommend this dealership. Because if this level of incompetence is how they behave out the door, then I would not hesitate in telling people about my horrific experience with this dealership. Dont your waste your time. It has been nothing but a horrific waste of time dealing with these "Whose on First" Abbot & Costello routine. I cant, for the life of me tell you, why this dealership is so obtuse, but I have no interest in dealing with them and despite telling them again and again I don't want to deal with them, I sure enough, get that weekly Do You Want to Buy a Car mass emailing. Your making yourselves look like fools. Its pathetic. More

Excellent customer service. I truly appreciate excellent customer service and my vehicle repaired properly the first time. They are informative, respectful, friendly and accommod I truly appreciate excellent customer service and my vehicle repaired properly the first time. They are informative, respectful, friendly and accommodating. I go the extra mile to get this quality service! More