Curran Volkswagen - Service Center

Terrible experience. Never going back!!! Have an 2008 VW Convertible Beetle in pretty good shape that needed ignition lock fixed. Charged me $767.80. Said part cost $265.00. Was told service closes at 5 but Convertible Beetle in pretty good shape that needed ignition lock fixed. Charged me $767.80. Said part cost $265.00. Was told service closes at 5 but sales dept. will have keys so prepaid over phone. Arrived at 6:15, sales office closed.After knocking on a window in service dept, mechanic got me my keys. Car rug and mat covered in grease and airbag light on, which was NOT ON when we dropped off the car. Left car there for them to clean and fix airbag. Arrived next day to pick up car and had to wait while they cleaned the car. Was told they could not figure out why air bag light was on that we should call our insurance company because it looks like mice may have chewed wires. REALLY? Rug still dirty couldn't even do that right! KICKER: Airbag light was not even on when I left and they didn't know it???. Did they bother to even look? Assume it was some sensor had to cycle through. They didn't know that? They don't know what they are doing-service terrible and rude! More

20,000 miles service Apt was for 8:00 am. Picked up a loaner and out by 8:15. Car was ready and washed by 10:30. Easy, easy, easy !! Apt was for 8:00 am. Picked up a loaner and out by 8:15. Car was ready and washed by 10:30. Easy, easy, easy !! More

Best VW Dealer & Service Dept. At Curran VW, you are treated if you’re the only customer there. Danny, Will and Andy are knowledgeable, friendly and answer whatever question I have At Curran VW, you are treated if you’re the only customer there. Danny, Will and Andy are knowledgeable, friendly and answer whatever question I have. Maintenance performed is correctly done the first time and reasonably priced. I will continue to bring my VW here for service and highly recommend to others. More

If you're looking for truly great service, look no further! Will and Danny are exceptional service consultants!!! Their professionalism, knowledge, and thoroughness make my experiences there truly pleasant. Wil Will and Danny are exceptional service consultants!!! Their professionalism, knowledge, and thoroughness make my experiences there truly pleasant. Will and Danny are extremely courteous and honest, and they work hard to meet expectations. They even provide me with progress updates while my vehicles are in for service. Thanks to Will and Danny and the exceptional service they provide. I will always take my vehicles to Curran VW (specifically Will or Danny) for service, and I highly recommend them to others. More

Great Service Curran Volkswagen in Stratford Ct, was superb. The service department went above and beyond the standard mindset of quality service. I recommend this Curran Volkswagen in Stratford Ct, was superb. The service department went above and beyond the standard mindset of quality service. I recommend this dealership due to their ability to support the ongoing regular maintenance which is critical to any vehicle and their dedication to excellence. More

Regular Maintenance great as usual Great place, low prices compared to all other VW dealerships, excellent service guys, take all coupons now. Danny always goes above and beyond to acco Great place, low prices compared to all other VW dealerships, excellent service guys, take all coupons now. Danny always goes above and beyond to accommodate. More

My Passat was in for its 50,000 mile service, plus a couple of other small things. Sean called in the morning to ask about a noise I had reported, telling me that they had taken the car for a drive and couple of other small things. Sean called in the morning to ask about a noise I had reported, telling me that they had taken the car for a drive and had not heard it (it's very sporadic). He called later to tell me that my rear brakes were going to need new pads very soon. I asked him to have that done while the car was there. And he called mid-afternoon to tell me that my car was ready. He was friendly, efficient and courteous, making my experience with Curran very positive. More

I made the appt. just a couple of days before for first thing Friday. No problem. Walked in a few minutes after 8 and was greeted by a friendly technician who explained what they were going to do to the thing Friday. No problem. Walked in a few minutes after 8 and was greeted by a friendly technician who explained what they were going to do to the car (10k mile service) and how long it would be. He gave me an update near the end and then I got my car within the expected time. Car is cleaning and running well. Nice job Curran! More

Long time customer and have never been disappointed. Great sales and service experiences with different people, each one excellent. I have recommended dealer to friends and they are pleased as well. Great sales and service experiences with different people, each one excellent. I have recommended dealer to friends and they are pleased as well. More

Service Rep was very helpful in explaining the work to be done and answering our questions. Unfortunately, the service was completed much later than expected. done and answering our questions. Unfortunately, the service was completed much later than expected. More