Currie Motors Ford of Frankfort

Excellent I have always had excellent service from Currie Motors Service Department. Courteous, professional & they always tell me what needs to be done. Whethe I have always had excellent service from Currie Motors Service Department. Courteous, professional & they always tell me what needs to be done. Whether it can be taken care of today or at a later date. When they needed to keep the car a little longer than I expected they gave me a ride home and called me when the car was ready to be picked up. More

Back End of Sale Paperwork Was A NIGHTMARE After a good buying experience, trying to get my new car registered and licensed in another state was an absolute and complete nightmare. So much so, After a good buying experience, trying to get my new car registered and licensed in another state was an absolute and complete nightmare. So much so, that I will NEVER purchase another car from this dealer OR one of their sister dealerships. The woman responsible for titles and related paperwork - Sue - was completely incompetent and really botched my deal. After sitting on the paperwork for 3 full weeks, she then sent the paperwork to an agent in another state for follow through. And, this action wouldn't have happened when it did were it not for my calling to see where everything was. The agent then sent incomplete paperwork to the out of state licensing authority. So, then had to send it back to the agent. In the interim, the 30 day temporary plate was due to expire. I called to ask for another plate while this was all going on and was told that it was "no problem, a plate would in my hands in 2 days." 2 days later, no plate. Called Sue to see what was the dealy now and she said that she couldn't send me an extended plate; it was against IL law. Now, isn't that something she should have known earlier? At this point I am so disgusted that I told Sue that I was going to rent a car for my use until the paperwork arrived AND I was going bill the dealership for the cost. The threat of the lawsuit finally got things moving and amazingly, the full paperwork package was overnighted to me. Of course, even that was screwed up. Clue to Sue - overnight means tomorrow, not 2 days later. This was most interesting because I was told when I bought the car that they had to take care of the paperwork; that I couldn't pick it a few days later or have it sent directly to me. What a mess. To think that Currie Motors charges extra fees for this level of incompetence. Anyway - buyer beware. They were friendly and nice to deal with...until the deal was done. More

fast and pleasant I called Currie Motors late one evening to get an oil change. They got me in the next morning and also told about a recall on my truck that had to be I called Currie Motors late one evening to get an oil change. They got me in the next morning and also told about a recall on my truck that had to be addressed. They got me some coffee, changed my oil, did the recall work and washed my truck in no time at all. It was a very pleasant experience. More

Service Was upset that they were supposed to wash my car it said it on my paperwork, on my key chain and it wasn’t washed....besides that no complaints Was upset that they were supposed to wash my car it said it on my paperwork, on my key chain and it wasn’t washed....besides that no complaints More

Great experience Came in for an oil change, factory recall, and new brakes. Bob was great at keeping me informed of the progress,and was very professional. I have alwa Came in for an oil change, factory recall, and new brakes. Bob was great at keeping me informed of the progress,and was very professional. I have always had a good experience with no pressure to upgrade services as I have with others More

Excellent service and follow through Todd Marconi is an excellent Service Advisor. He deserves a raise. Great customer service and follow through. Also, Roberto Alfaro runs a super sho Todd Marconi is an excellent Service Advisor. He deserves a raise. Great customer service and follow through. Also, Roberto Alfaro runs a super shop with a high priority emphasis on taking care of the customer. I'd take Ford any day over anything else on the street. Thank you, Team. A++ More

My Hapot Day I was upside down on my car and not the best credit with little hope of finding a way to make it happen but Shadi went the extra mile to put the right I was upside down on my car and not the best credit with little hope of finding a way to make it happen but Shadi went the extra mile to put the right deal together for me. He was personable and fun to work with. His knowledge and down to earth approach made my buying experience a pleasure. Currie Ford turned my wishful thinking into my happy day:)) More

Excellent Service I would like to thank Scott Martino for his quick response to my text when I was having a problem with my Sirius service while on a road trip. I didn' I would like to thank Scott Martino for his quick response to my text when I was having a problem with my Sirius service while on a road trip. I didn't have all of my paperwork with me and thought I would be without service for my entire trip. On a hunch, I decided to text Scott, my salesman, to see if he could help me resolve the issue. Scott had the answer, and my service was restored within minutes. I resumed my trip feeling relieved that I could get the assistance I needed even while I was out of town. I would also like to thank John Trehey for his advice and service during my recent oil change appointment. Service was quick and the experience was pleasant. Thank you, Roberto Alfaro, for following up after my visit. More

Over all experience I came in to the dealership unsure of what I wanted and Giovanni was able to help me find the make and model perfect for my family and our budget. He I came in to the dealership unsure of what I wanted and Giovanni was able to help me find the make and model perfect for my family and our budget. He was personable and professional. The entire experience was easy flowing and satisfying. More

Excellent staff and service Judi and the staff in the service department have always provided excellent service and have always accommodated my needs around my hectic schedule. S Judi and the staff in the service department have always provided excellent service and have always accommodated my needs around my hectic schedule. Shout out to Dustin also, my powerstroke mechanic. They have always kept me well informed while my truck is being serviced. More