Currie Motors Ford of Valpo

Extremely Disappointed with Curry Motors and Ford Motor Company I had my 2019 F150 3.0 Powerstroke Diesel truck towed to Curry Motors while working in Indiana, only to be informed that the engine needed Company I had my 2019 F150 3.0 Powerstroke Diesel truck towed to Curry Motors while working in Indiana, only to be informed that the engine needed to be replaced at approximately 120,000 miles. The estimated cost of the repair is around $16,000, which is already an extremely difficult pill to swallow for a diesel truck that has been meticulously maintained since day one. My truck has now been at the dealership for three weeks. The replacement engine was ordered and received within four business days, yet here we are three weeks later, and my truck is still sitting there unfinished. When I call for updates, I repeatedly find myself having to call back because of a frustrating lack of communication and follow-through. What makes this situation even more aggravating is learning that the diesel mechanic assigned to my truck was pulled off the job to work on fleet vehicles, which I witnessed first hand on a personal visit to the dealership. Apparently, fleet work takes priority over a paying customer who is facing a $16,000 repair bill and depending on his vehicle to get home. I was told the truck would be completed, only to be informed later that additional parts had not been received and that the transmission torque converter now also needs to be replaced. I understand that unexpected complications can arise during major repairs, and I recognize that parts availability can sometimes cause delays. However, three weeks of waiting, poor communication, shifting completion dates, and a lack of clear accountability are simply unacceptable, especially when the dealership has had the replacement engine for most of that time. This situation has created a significant financial and personal burden. I am working out of state and need my truck to tow my RV home. Instead, I continue paying for rental vehicles and an RV campground while losing valuable work time and income. These are unnecessary expenses that continue to accumulate while I wait for a repair that I was led to believe would already be completed. I am absolutely disgusted with Ford Motor Company over the fact that a diesel engine would require replacement at approximately 120,000 miles despite meticulous maintenance throughout the truck's life. That concern is compounded by my experience with Curry Motors and the way this repair has been handled. At this point, I expect more than excuses and another estimated completion date. I expect consistent communication, a clear explanation of what remains to be done, an accurate timeline, and accountability for getting my truck completed. My experience with Curry Motors has been extremely disappointing. When a customer is facing a $16,000 repair bill, the least they should be able to expect is professional communication, reasonable progress, and respect for the time and financial consequences involved. Unfortunately, that has not been my experience, and apparently neither the GM and service manager have professionalism nor customer service to return a requested call back. More

Outstanding Service from start to finish. Cust Serv Rep C. Kennedy went above/beyond to help us in really tough situation with our F350 and 22 foot travel trailer after breaking down on I94 Cust Serv Rep C. Kennedy went above/beyond to help us in really tough situation with our F350 and 22 foot travel trailer after breaking down on I94 in the middle of construction/traffic. Can never thank her and tech at Currie enough! Direct, professional and great at communicating issues and options and still compassionate for travelers broken down far from home. Kept us up to date on issues, status and options. More

My wife took my truck in for service while I was at work and they explained everything to her very clear. She is deaf so I really appreciate that they took the time to make sure that she understood. Means a and they explained everything to her very clear. She is deaf so I really appreciate that they took the time to make sure that she understood. Means a lot! More

Scheduled online for early morning Works oil change. Service Advisor Robert checked me in and answered a couple of questions I had and checked for any service updates or recalls to be sure I was up to d Service Advisor Robert checked me in and answered a couple of questions I had and checked for any service updates or recalls to be sure I was up to date. Directed me to their clean and comfortable lounge where I could see the service area where I could watch a them service my truck. I think I counted around 15 service bays so there was almost no wait time before they brought my vehicle in to get started. Performed the service swiftly and efficiently. I was in and out in less than an hour. At my local Quick Lane with less capacity it would have been a much longer wait. Very happy with the service and will probably switch Currie to my preferred dealer for my other Ford even though it is 40 miles from my house. Everyone was extremely helpful and friendly. Robert even offered a great recommendation when my wife mentioned we were going for breakfast. More

Explorer parts always in stock at Currie Motors Valpo Ford and ease of making appointments when needed Ford and ease of making appointments when needed More

Friendly staff. The service department made me realize how important it is to keep up with the maintenance process. The service department made me realize how important it is to keep up with the maintenance process. More

First time had service with pickup and delivery. Very pleased, Dave Sobczak in service department was pleasant to work with. Very pleased, Dave Sobczak in service department was pleasant to work with. More

The service was quick. Rob was very helpful. I didn’t feel rushed when I was dealing with Rob and asking questions about first time visiting there. Rob was very helpful. I didn’t feel rushed when I was dealing with Rob and asking questions about first time visiting there. More

Better than ever! Brendan and Jackson actually got us a deal for a newer Bronco and we couldn't be happier! Brendan and Jackson actually got us a deal for a newer Bronco and we couldn't be happier! More

Came in with a nail in my tire, got me in and fixed up in a fast manner, Greatly recommend a fast manner, Greatly recommend More