Curry Honda Chicopee

Beware of Award Winning Salesmen and Finance People I met with Mr. Bassett on December 22 ready to wait another six months before purchasing a vehicle. I had to change the plates on my vehicle before Ja I met with Mr. Bassett on December 22 ready to wait another six months before purchasing a vehicle. I had to change the plates on my vehicle before January 1. Mr. Bassett is an award-winning lifetime career salesperson. I, a woman of 64 never having entered a dealership alone before, was no match for him. I had always had assistance (credit union, Carmax, husband or friend) in purchasing vehicles and had never before leased one. From the start, Mr. Bassett discussed leasing and downplayed purchasing. I was led to believe I would get a better price leasing than I would purchasing (as do TV commercials). Through AARPTruCar, Lundgren Honda quoted a price for this vehicle of $19,987. I showed that quote to Mr. Bassett who showed it to his financial person. They would not meet that price. I should have left, but felt some misguided loyalty to a good salesperson. I then asked Mr. Bassett to just run the numbers for me so I could get an idea. He came back with a monthly purchase price that was too high, and I said no. Because Mr. Bassett led me to believe that I would get a better deal with a lease, I immediately asked him to look at the lease numbers. Again, the price was too high, but this time I asked him to get it below $400. Mr. Bassett came back with $388. I went into shock, not speaking for several minutes and said OK. I did not know that the quoted price was the price regardless of whether it was a lease or purchase until about a week later, when Lundgren Honda told me I had paid too much regardless of lease or purchase. It made no difference. I was not made aware of that fact by Mr. Bassett; a true manipulation and lack of transparency. In addition, I was never shown how they arrived at the monthly payment. Whenever I purchased a vehicle previously, I was given time to read all documents and numbers carefully. One of my requirements was that I get no less than $4000 (could get trade-in of $4500) for my Mazda 2 and pay off my loan with Bright Star Credit Union in Florida. Mr. Bassettwas informed that if I did not get that amount, I would not be trading in a vehicle. I did not realize I did not get that price until two weeks later when I was finally well enough to look at the paperwork …. all in very small letters and difficult to read. I only got $3,350. Had Mr. Bassett or the finance person told me the truth about my trade-in that day, there would have been no trade-in … and no deal. I would have gone to Lundgren in Auburn and sold my car to a private party if Lundgren did not give me my trade-in price. I am the type of person who thoroughly researches before acting. This happened because I trusted a salesperson I did not know to look out for me and ensure that I was getting what I requested. That was followed by an unscrupulous financial person who never gave me time to read any document before signing. I thoroughly researched the 2019 Honda HRV LX and am pleased with my selection, butI have learned to never again enter a dealership alone or sign anything without completely reading and understanding it first. I do not wish to return the vehicle. I only wish to change from a lease to a purchase and have the ability to work with my credit unions to get a good interest rate. I am the Education Director at the Gray House, a very well-known community service organization in Springfield with many donors and volunteers. The Gray House has a food pantry, adult education and a Kids’ Club for afterschool and summer. We focus on building community relationships to meet the needs of the less fortunate. I believe in goodwill and helping others. I would rather put my precious time and energy into helping others than fighting a dealership that refuses to show goodwill or admit fault. I searched the internet to find evidence that Curry Honda did any community service but could find nothing. Curry Honda was not even willing to waive the $50 penalty fee for cancelling the road hazard insurance I had already refused three times, but was talked into by the finance person. I wished that Curry would mediate this issue with me, but it was immediately turned over to an attorney, requiring that I find an attorney. This will have to wait until I get into senior housing and sign up for Medicare, as I am turning 65. I wish Curry would show some goodwill and mediate this with me without attorneys. I would like to change this lease into a purchase without any of the fees involved since I felt I was taken advantage of from the start. If Curry can't do that .... how about Honda Finance .... can you waive all these fees and give me the opportunity to purchase this vehicle for a good price? More

Excellent service it was very nice doing business with Curry Honda sales person he was awesome to do business with there was no pressure it was a pleasure doing busine it was very nice doing business with Curry Honda sales person he was awesome to do business with there was no pressure it was a pleasure doing business thank you so much More

All's good. I brought my care in with an AC issue it was diagnosed and repaired without a problem. Everyone was pleasant and professional. Some steamlining of t I brought my care in with an AC issue it was diagnosed and repaired without a problem. Everyone was pleasant and professional. Some steamlining of the shuttle service would be helpful. More

Good experience This is the third straight time that I have either purchased or leased a Honda CRV from Curry Honda in Chicopee, MA and each time has been a very good This is the third straight time that I have either purchased or leased a Honda CRV from Curry Honda in Chicopee, MA and each time has been a very good experience. Also, working with the service department has also been a very good experience. More

Oil change I love the people and atmosphere there they are always fair with me I would recommend anyone to to stop and see what I mean I love the people and atmosphere there they are always fair with me I would recommend anyone to to stop and see what I mean More

Easy, clear and non complicated. No pressure easy to see final finances.I was able to view more vehicles than I went in to see. What I ended up with is a car that suited me in every No pressure easy to see final finances.I was able to view more vehicles than I went in to see. What I ended up with is a car that suited me in every aspect. More

Very impressed with this dealership! In purchasing my new accord they helped me get the best loan possible, even helping me through a few obstacles. My salesmen went over all aspects of m In purchasing my new accord they helped me get the best loan possible, even helping me through a few obstacles. My salesmen went over all aspects of my car and all of its feature. I also had mudflaps (and my inspection) done a few days after picking up my car....The service department went above and beyond and got my car done before they promised! (I had dropped it off early and the were able to get it in and done! More

Pleasant surprise Everyone at this dealership we dealt with,treated us with respect and courtesy. They made the cost of repairs feel a little less painful. Kudos to you Everyone at this dealership we dealt with,treated us with respect and courtesy. They made the cost of repairs feel a little less painful. Kudos to you More

In And Out In A Brand New Car Walked in on a Sunday to see what were my options. Had a great sales guy Andy take care of me. We talked numbers and we finalized the deal the next da Walked in on a Sunday to see what were my options. Had a great sales guy Andy take care of me. We talked numbers and we finalized the deal the next day. Drove off in the new car Monday afternoon. Great customer service. Looking forward to doing business again in the near future. More

Civic hatchback purchase Purchased my chevy colorado used from Erik in 2018. The process went smooth and well. Erik took care of any problems that arose swifty and effiecently Purchased my chevy colorado used from Erik in 2018. The process went smooth and well. Erik took care of any problems that arose swifty and effiecently. Decided when it was time for the wife to get a new car we would go back to deal with Erik again. Once again the process went smoothly and Erik took his time to explain how the features of the car worked. There were several months between the test drive and when we went in to purchase the car. Erik made sure that we had the exact car we had and for the price we were quoted. Great service and will be working with Erik again when im due for a new car. More