Curry Honda Chicopee responded
Dwayne,
I am sorry it seems there is a definitely a miscommunication here. I was the one who booked your appointment while I was standing with my shop foreman the day you came in to ask us for help on your 2004 Odyssey. He and I both agree on exactly what we interpreted from you, with the information you gave us. When you came in for your appointment, the information you gave us was typed on the repair order by the service advisor that you worked with that day. He then reviewed it with you, and then you signed it giving us permission to work on your vehicle agreeing to the cost $142.00 not $75.00. I am sure you would have told us then while reading what we wrote on the repair order, that the information was incorrect and give us other information to correct it? The repair order states exactly this below, it is on your copy, and is the information you gave us.
Customer complaint: "customer states his idle keeps rising up and down, the customer spoke to Jason and Hector , believes timing may be off and car starts slow"
Tech notes: checked for idle surge, drove vehicle, brought into shop and was unable to duplicate idle surge concern. Inspected vehicle and found coolant level low in the radiator and expansion tank was empty. Topped off radiator to full, then topped off the expansion tank. The vehicle is currently idling normally at this time.
The only thing I can think of, is that maybe this was a intermittent problem that did not show signs of any idle problem while it was here, but if so, we were not explained it it was an intermittent problem. As I explained previously, an empty or low coolant system can cause the idle to surge/fluctuate up and down. This was an obvious problem that we caught and probably saved you an catastrophic overheating issue soon down the road If it was not taken care of. This is a common problem we see and fix often when some cars are being worked on at home, or by someone not familiar with properly servicing the system, so it was an obvious problem that needed to be taken care of, and the only thing we found wrong. We only charged you $75.00 and not the $142.00 you agreed on, thinking we would help you out since you have only been here for one recall in the past and hoping to build a customer relationship with you. Even with knowing you said you had your own mechanic that recently performed major work on your vehicle. (valve adjustment) We still tried to help you out the best we could, and discounted the time we worked/spent on your vehicle. You left a bad review, I personally called you and no answer, My foreman called you with no answer, we reached out to try and resolve your concern, but it seems I can only read what you say on this review site. I will not publicly keep an argument going when it is uncalled for.at this point. I wish you the best and I hope your Honda treats you well for years to come! Take care.
Jason
More