Curry Honda Chicopee - Service Center

Very helpful, repair went very smooth Our representative was very helpful, took care of us and delivered the car repaired. He even went out of his way to drive the car to me. Our representative was very helpful, took care of us and delivered the car repaired. He even went out of his way to drive the car to me. More

Great customer service experience I was greeted immediately upon pulling in the bay by two different associates while my technician made her way over. She was pleasant and thorough re I was greeted immediately upon pulling in the bay by two different associates while my technician made her way over. She was pleasant and thorough reviewing the car's needs and assisted me with all my questions. More

Glad I made the switch from Lia Honda in Northampton. Always a pleasure to deal with! Friendly, professional and the dealership is clean and neat. I will definitely look to buy my next Honda at Curry. Always a pleasure to deal with! Friendly, professional and the dealership is clean and neat. I will definitely look to buy my next Honda at Curry. More

Super This is best dealership I have ever dealt with. Each tone I go for service they have exceeded my expectations. Definitely would recommend to friends a This is best dealership I have ever dealt with. Each tone I go for service they have exceeded my expectations. Definitely would recommend to friends and family. More

Oil change The service department is top notch and the people go out of there way to explain what service you need.We will always bring our CVR to Curry for serv The service department is top notch and the people go out of there way to explain what service you need.We will always bring our CVR to Curry for service.We are happy with our choice of car and will always be a customer. More

Good service Again Curry Honda and Pedro answer the Bell! I call at 7:45 am on Monday morning and they are able to get me in by 10:30. They diagnosed the problem, Again Curry Honda and Pedro answer the Bell! I call at 7:45 am on Monday morning and they are able to get me in by 10:30. They diagnosed the problem, completed the repair and had me back on the road by 3:00 PM. I am extremely please so far with the service and quality I receive from Curry. Pedro has become my official go to guy! More

All service people were personable and helpful.. Service to be done was fully explained at the beginning of appointment. During appointment problem found was explained and I approved. At conclusio Service to be done was fully explained at the beginning of appointment. During appointment problem found was explained and I approved. At conclusion of appointment report sheet was explained in detail. Aimee was polite and personable throughout. More

Great service Made an appointment; was taken immediately. Told 2 hour to 1/2 and was completed in an hour. Reviews all and I was very happy with the service. Made an appointment; was taken immediately. Told 2 hour to 1/2 and was completed in an hour. Reviews all and I was very happy with the service. More

Vehicle service/oil change I made an appointment for an oil change two days before. Brandon was very pleasant and helpful when I arrived. My vehicle was ready for pick up in ap I made an appointment for an oil change two days before. Brandon was very pleasant and helpful when I arrived. My vehicle was ready for pick up in approximately 45 mins. More

They lie to you about serious problems/ 5th Gen CRV engines I went to Curry Honda back in fall of 2018 to talk about upgrading my 2018 CRV to a higher trim model. At that time the sales person told me someone f I went to Curry Honda back in fall of 2018 to talk about upgrading my 2018 CRV to a higher trim model. At that time the sales person told me someone from Honda corporate had come to the dealership and trained their sales and service staff all about oil dilution. The sales person stated emphatically ALL Honda dealership Staff got this training and anyone who said otherwise was lying. I did not end up upgrading my car. But fast forward to February 2019. While putting washer fluid in my car the engine started rapping badly. Called road side assistance, had it towed in. After they looked at it, the service advisor Brandon came and got me and took me into the managers office, where he tried to show me a stupid video Honda has made about Oil dilution. He lied to my face and told me that oil dilution is normal and not a problem at all. He insisted that the oil being an inch over the full line is fine and totally normal. He denied that they smelled gasoline in the oil, which I know for a fact is a lie, I smelled it, it reeked, and I had coworkers smell it as well. He also insisted that my engine rapping is normal and all CRV's sound like that. I asked could I hear another one on their lot and he said no. He said what Honda was going to do for me was have this dealership check my oil once a week and if it needed it, they would change my oil at no charge. I asked how often is this going to need to be changed? And IF this is all normal, why are they going to start changing my oil more frequently than normal? He said I'm not sure how often I will call Honda corporate back and ask. He assured me repeatedly this is all normal, nothing to worry about at all. A simple google search reveals that Oil dilution is a HUGE problem, causes premature engine wear and you WILL have catastrophic engine failure. There is no IF with this, its only a matter of time before your engine blows and Curry Honda KNOWS this!! Instead of standing up to Honda and protecting their customers, they choose to tow the Honda corporate line and lie to customers. After my oil was changed I was given some BS papers from Honda once again claiming Oil dilution is ok, not a problem, that Honda is extending the warranty on some engine parts etc etc. And once again Brandon lied to me about how this is all fine, nothing to worry about. I work with 2 ASE certified mechanics who have said this is all NOT normal, and NOT ok and my engine WILL blow. If it got 1 inch over filled in 1600 miles because of gasoline getting into my oil, its going to blow and soon. If my engine is rapping, its been damaged, it's not ok. Brandon then told me that Honda changed its mind, and said I do not need to come back for future oil changes, just have the oil changed when the maintenance minder comes on or come back if the check engine light comes on, or if the engine noise gets worse. Everything he said contradicted itself. HE and Curry are a bunch of liars who are looking out for THEIR bottom line not yours. I posted this all on Curry Honda facebook page, and instead of addressing my concerns, they BLOCKED me from their page. So once again, take note of how badly they treat customers! Oil dilution is a WELL KNOWN issue with the 2017-2019 Honda CRV. SOME dealerships are taking a stand for their customers and refusing to lie to them about it. Curry however is only looking out for themselves. BEWARE, do NOT buy here, they are wildly dishonest and will lie to you, to protect Honda corporate and themselves. This is my last Honda, and I will never return to Curry Honda again. I will however post the truth about them, everywhere I possibly can. More