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Curtiss Ryan Honda - Service Center

Shelton, CT

5.0
235 Reviews

235 Reviews of Curtiss Ryan Honda - Service Center

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April 04, 2018

Excellent service Amazing service, very professional! Took mg car to gef fixed after a small crash and Mike got my car fixed quickly. I would recomend them to anyone! More

by Dogmom0117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Caterson
April 03, 2018

I Will Only Take My Car to Curtiss Ryan I've owned several Hondas, all from Curtiss Ryan Honda, and always receive top quality service from their service department. Their staff is very fri More

by KyaBruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hauck
April 03, 2018

Poor service They cannot even perform a manufacture recalls properly, service department is antiquated and poorly managed. Dealer ownership second generation just More

by Juan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Hauck
Apr 28, 2018 -

Curtiss Ryan Honda responded

Curtiss Ryan Honda respects the expression of concerns from all of our customers regarding their vehicles and/or their Sales, Service, Parts or other experiences with our employees and management here at our dealership. However, when a customer does or says anything to upset, frustrate or in any way jeopardize the safety of our customers, then we must take action to protect them and be able to maintain a safe and professional work place. The person filing this complaint against Curtiss Ryan Honda had a Safety Recall performed by our Service Department and when asked, said the repairs were completed to his satisfaction. However, while he waited in the Customer Lounge for the repairs to be completed, he made derogatory statements about Curtiss Ryan Honda to other customers sitting in the customer lounge and became such a nuisance that complaints were made to our service personnel about him and customers got up to walk out of the lounge because they were concerned about the things he was saying. This customer was known to carry on in a similar way during previous visits to Curtiss Ryan Honda for Service Repairs. He also made a personally insulting remark about our Assistant Service Manager which was heard by one of our Service Advisors. We are very concerned about subjecting our customers and employees to the ridicule of this individual in the future. We want our workplace to remain Safe for our customers and our employees. Therefore, this individual should refrain from doing business with Curtiss Ryan Honda. We do however, insist on the safety of all Honda Owners. This individual was told many times that Safety Recalls were the exception. We will perform any and all Safety Recalls to the vehicle owned by this individual if applicable.

March 31, 2018

Great dealership to deal with I bought my car at Curtiss Ryan and I service it there. They make it so easy. I drop off my car, the shuttle takes me to work and comes back for me wh More

by Marie165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Biron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisors and cashier
March 31, 2018

Excellent service experience at Curtiss Ryan Honda I brought my car to Curtiss Ryan to be serviced and was helped by John Hauck, the service manager. John was extremely helpful and addressed all my que More

by Decaprio11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hauck
March 28, 2018

Techno dummy I recently bought a car from Curtiss Ryan. A few days later. I realized I forgot a bunch of stuff my salesperson showed me. I called Lunda Biron and s More

by New owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Biron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
March 28, 2018

Easy Service With A Smile! I serviced my 2006 Odyssey Van this am and (as usual) was greeted by name by the friendly experts at Curtiss-Ryan. No appointment- No problem! I was More

by odyssey2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hauck, John Conte
March 24, 2018

Great Service Dept The Service Department is wonderful and very professional, very couterous and friendly. Iwould be back for next rrepair and service. Thank you for th More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Conte
March 23, 2018

Family satisfaction The service is always excellent and it’s refreshing to feel so comfortable and trusting at a car dealership. My entire family has purchased new and us More

by Maureen M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire service department
March 20, 2018

Customer for 25 years. Professional and expert service Very knowledgeable and friendly service. I’ve bought 4 Honda’s at Curtis Ryan and have always been treated with respect and never pushed into a sale More

by pmoooh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department.
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