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Curtiss Ryan Honda - Service Center

Shelton, CT

4.8
166 Lifetime Reviews Review Dealership

166 Reviews of Curtiss Ryan Honda - Service Center

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July 12, 2010

"I would recommend with reservations. The quality of my..."

- tonypct

I would recommend with reservations. The quality of my service was good and the actual scheduling of the appointment was quick and easy. Their prices are in line with what I believe other dealers are for service. My car has always been ready when I've asked for it to be ready and the pick-up process is quick. Maybe a little too quick. My only complaint about this dealership is that the service people are not very friendly. It seems like they are quick to want you to pay for your repair and leave yet not too quick in explaining the details to you. I will bring my Honda back for repairs and service here as it is overall convenient to me. But I don't know if I would ever buy a new Honda here.

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Recommend Dealer
Yes
Employees Worked With
John
June 12, 2010

"I TOOK MY CAR TO CURTIS RYAN FOR A PARTIAL PAINT JOB AND..."

- katiecat1234

I TOOK MY CAR TO CURTIS RYAN FOR A PARTIAL PAINT JOB AND SOME BODY WORK. I RECEIVED TERRIBLE CUSTOMER SERVICE AND THE BODY SHOP REALLY MESSED UP! MY CAR CAME BACK WITH A DENT IN THE TRUNK AND DEEP SCRATCHES IN THE ROOF. THEY TRIED TO TOUCH UP THE PAINT AND USED A PAINT BRUSH...YES A PAINT BRUSH! ANY IDIOT KNOWS THAT YOU DO NOT USE A PAINT BRUSH TO PAINT A CAR! I SPENT $400.00 AND PAID CASH. I TRIED TO RESOLVE THE PROBLEM WITH THE SERVICE MANAGER AND OWNER BUT DID NOT COME OUT A WINNER... I AM GOING TO CONTACT THE BBB AND HAVE ALREADY FILED A POLICE REPORT IN HOPES OF GETTING MY MONEY BACK FROM THESE CROOKS....DO NOT BRING YOUR CAR TO CURTIS RYAN FOR BODY WORK...I DO NOT RECOMMEND...

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Recommend Dealer
No
Employees Worked With
FRANK HEAD OF BODY SHOP & OVERALL SERVICE MANAGER
November 27, 2009

"We have been customers here for 9!! years, and with..."

- crazyharrier

We have been customers here for 9!! years, and with buying AND servicing our oddysey here, not once have we been spoken to by name once. Turns out, we didn't need our oddysey anymore, and bought a volkswagen from Montesi volkswagen in North Haven (very good dealership, and very good car!). Goodbye curtis ryan honda.

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Recommend Dealer
No
Employees Worked With
service people
June 26, 2009

"As far as the service goes I had a good experience .. The..."

- gsxr600rider

As far as the service goes I had a good experience .. The labor charge that these dealers charge are extreme .. I went in for an oil change and was out within 35-40 minutes and got a free car wash.. Dan was very friendly !! My only complaint was the cashier was rude. She never made eye contact and seemed to be rushing me out.. I got a bad vibe from her that made me feel uncomfortable. I know it was early in the morning but come on ; atleast pretend like you want to be at your job !!!

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Recommend Dealer
Yes
Employees Worked With
Dan , the cashier
February 18, 2008

"Have been bringing my Hondas and Acuras to C R since..."

- romanw56

Have been bringing my Hondas and Acuras to C R since 1987, and have had very good luck with them. They always have my car ready when promised, give it a wash unless it is freezing outside, and have kept all 4 my Hondas and Acuras on the road for more than 800,000 miles total. Keep in mind that this is a dealership, and service rates are typically higher than your local garage, but to be able to get my car back on time running properly, in a clean environment is worth a small premium to me. For an oil change while you wait 30 minutes they have wireless internet available, and with a major service you can get a loaner car for the day at no charge if you request it in advance, a wonderful advantage so you are not stuck there waiting for a ride which they also give to local addresses)

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Recommend Dealer
Yes
Employees Worked With
Service advisors
July 25, 2007

"I took my car in for service to check a possible steering..."

- meg33

I took my car in for service to check a possible steering pump fluid leak (that was discovered last month during a routine oil check up). I dropped my car off at 7:30 and was told I'll get a call by noon. Not only did I not get a call, I called 3 times before I got some answers, by then it was 3:30pm. I told them I wanted to know how big and bad the leak was because I didn't want to replace the pump if I didn't have to. The service lady was very snotty and said "oh well then I'll have to go talk to the technician".. she finally called me back about 3:50pm (keep in mind I'm scheduled to pick up my car between 4-5pm that same day). She calls back finally and mumbled something about coming back in one week. I asked her to repeat what she said, and she said they put die in the pump and I should drive it for a week and return the car for further diagnosis so they can isolate the leak. SO... I go pick up my car, only to find a scribble scrabble writing on the back of the sheet I'm supposed to sign. The technician actually wrote these words " this vehicle is a total piece of garbage, engine sounds likes it's about to explode at 150k, any money spent on this toilet is a gargantuan waster!" Nice, ha? I reacted and said "you're kidding me, is this a professional establishment or not?". The service rep realized what I saw and went in crisis mode. Long story short he took 1/2 off my bill, yet I still don't know what they heck is wrong with my car. Finally, I drove home, and opened the hood to see if there was any decrease in the sterring fluid pump. What I discovered was no loss in fluid pump, but a screwdriver sitting inside under the hood!!! the technician left a tool there!! I do not plan to return to Curtiss Ryan. They charge $92!!!! JUST to diagnose (look at) a problem!!! The airline industry doesn't charge that much!!!!!!!!!!!!

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Recommend Dealer
No
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