I took my car in for service to check a possible steering pump fluid leak (that was discovered last month during a routine oil check up). I dropped my car off at 7:30 and was told I'll get a call by noon. Not only did I not get a call, I called 3 times before I got some answers, by then it was 3:30pm. I told them I wanted to know how big and bad the leak was because I didn't want to replace the pump if I didn't have to. The service lady was very snotty and said "oh well then I'll have to go talk to the technician".. she finally called me back about 3:50pm (keep in mind I'm scheduled to pick up my car between 4-5pm that same day). She calls back finally and mumbled something about coming back in one week. I asked her to repeat what she said, and she said they put die in the pump and I should drive it for a week and return the car for further diagnosis so they can isolate the leak. SO... I go pick up my car, only to find a scribble scrabble writing on the back of the sheet I'm supposed to sign. The technician actually wrote these words " this vehicle is a total piece of garbage, engine sounds likes it's about to explode at 150k, any money spent on this toilet is a gargantuan waster!"
Nice, ha? I reacted and said "you're kidding me, is this a professional establishment or not?". The service rep realized what I saw and went in crisis mode. Long story short he took 1/2 off my bill, yet I still don't know what they heck is wrong with my car. Finally, I drove home, and opened the hood to see if there was any decrease in the sterring fluid pump. What I discovered was no loss in fluid pump, but a screwdriver sitting inside under the hood!!! the technician left a tool there!!
I do not plan to return to Curtiss Ryan. They charge $92!!!! JUST to diagnose (look at) a problem!!! The airline industry doesn't charge that much!!!!!!!!!!!!