Back

DARCARS Ford

Lanham, MD

2.5
289 Reviews

9020 Lanham Severn Road

Lanham, MD

20706

Directions

By Type

289 Reviews of DARCARS Ford

February 14, 2020

Thanks! I am happy! Great routine maintenance experience. Enjoyed the staff, and also the numerous people in the waiting room. See you next time. thanks agai More

by sbodul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Mancilla and Abdullah Muhammad
Feb 19, 2020 -

DARCARS Ford responded

We're glad to hear that you are happy. That is what we love to hear from our customers. Thank you for sharing with us and we look forward to seeing you next time. DARCARS Customer Relations

February 11, 2020

Taking Care of Business Very good service and happy to have a KIA car .Keep up good work see you next time Jelani Woodson.All ways nice to feel you going be takin care of whe More

by Anthony
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jelani Woodson
Feb 12, 2020 -

DARCARS Ford responded

Thanks for such a nice review, Anthony! We're so pleased to hear that you always feel like you're being taken care of. That's what we want to hear. Thank you for sharing with us and we look forward to seeing you next time. DARCARS Customer Relations

February 10, 2020

Richard Tripp Service My Sales Manager Marcus was very professional, courteous and friendly. Customer service area was very clean and refreshments were offered. Service o More

by teedent123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Rountree
Feb 11, 2020 -

DARCARS Ford responded

Thank you for your 5 star review! We're thrilled to hear that you had a good experience with us. Thank you for taking your time to share with us and we look forward to seeing you next time. DARCARS Customer Relations

January 31, 2020

Excellent service and professionalism Thank you for always giving me the best service and advise in keeping by 2008 Kia on the road. I feel safe in trusting your advise. More

by MO92083
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kia service department
Jan 31, 2020 -

DARCARS Ford responded

Thank you for the great 5 star review! We look forward to seeing you next time. DARCARS Customer Relations

January 09, 2020

Service is great. No complaints. I have been bringing my car here for service for 9 years and I appreciate the service teams professional spirit. More

by mislynn346
Recommend Dealer
Yes
Employees Worked With
Carlos Mancilla
Jan 10, 2020 -

DARCARS Ford responded

Very happy to hear that. Thank you for your business for the last 9 years, we appreciate it. We'll see you next time. DARCARS Customer Relations

January 08, 2020

awesome experience I cant speak for all the salesmen but Marcus Rountree is one of the best at making you feel at ease. I never felt rushed or had the feeling he was att More

by kerwayne johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Rountree
Jan 10, 2020 -

DARCARS Ford responded

Marcus will be happy to learn that you are satisfied with your experience. Thank you for visiting and congratulations on your new Ford! We hope to see you again soon. DARCARS Customer Relations

January 08, 2020

Courteous and professional The employees were very courteous and efficient in processing my vehicle and getting it serviced. All the staff encountered were friendly yet profess More

by hop5700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwon
Jan 10, 2020 -

DARCARS Ford responded

Thank you for your review and recommendation! We look forward to seeing you next time. DARCARS Customer Relations

January 07, 2020

Great service and service advisor Heating element wasn't working properly in vehicle. Situation was diagnosed and remediated quickly, even though it was New Year's Eve! Because of th More

by Linda B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antoine - service consultant
Jan 10, 2020 -

DARCARS Ford responded

Linda, thank you for taking your time to share your experience with us and our community. We're glad to hear that your situation was resolved so quickly. We look forward to seeing you next time. DARCARS Customer Relations

December 31, 2019

Emergency Situation I had an emergency situation with my engine light was on. I asked for a Supervisor because of the situation. Sam was a great help and comfort to my c More

by GRC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jelani Woodson, Sam Darvish
Jan 03, 2020 -

DARCARS Ford responded

We're sorry that you had an emergency situation but so happy to hear that Sam and Jelani helped you in a professional and caring way. Thank you for sharing your experience with us, we appreciate it. Happy New Year! DARCARS Customer Relations

December 23, 2019

Bad purchase Bought a 2015 Ford mustang that a week into owning it, had a head light fail, noise in the wheel bearing. Which they couldn't figure out, the sales pe More

by Javier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samuella Betts
Dec 27, 2019 -

DARCARS Ford responded

We are very disappointed to learn that the service you received after your purchase has led to your overall negative impression of our dealership. As our customer, you are our top priority, and we would appreciate following up with you at your earliest convenience. If you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. Thank you, DARCARS Customer Relations

...
4
...