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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,727 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,727 reviews

June 11, 2024

Appointment can be easily made. Service is fast. Staffs are nice. Comfortable waiting area. Reasonable price. Great experience overall. More

by Esther Wu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

DCH Brunswick Toyota responded

Esther, It's great to hear that Geoffrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 11, 2024

Sales person was very nice, but dealership charges ridiculously high fees, and the finance guy does not explain what the charges are, while doing the paperwork, to give an opportunity to take an infor More

by CARLITASHER07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikhil Joshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 10, 2024

They told me I’d be out in 45 mins when I made my appointment 2 weeks prior. When I got in, they got me out in 45 minutes pretty much ion the button. More

by MOBY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

DCH Brunswick Toyota responded

Thank you for your very kind review. Gary and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 10, 2024

Ok service but can be improved. E.g. why don’t you automatically apply the service special ? More

by EW
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

Great! Less waiting period. Look ok so far. Nice waiting room. Checkin was good. Counter was good. More

by G_RAJESHRI
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Brunswick Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

Clean place, workers helpful, only problem had an appointment 2hr 30m wait for oil change More

by SANTIAGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. We do apologize for the wait and appreciate your patience. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

My experience was Very professional and direct all while keeping me updated through the entire process. More

by quorumd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Brunswick Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

Friendly customer service over the phone when I first called and not pushy. Quick and efficient when we came in on what seemed to be a very busy Saturday. More

by EMILYMANATEE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amir Romero-Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Mancipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Jun 09, 2024 -

DCH Brunswick Toyota responded

Here at DCH Brunswick Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

The service advisors are terrific as is the work done there. I have been going to Sansone Toyota for service, but I am going to completely switch to DCH. More

by CGMUSSELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Brunswick Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 09, 2024

Everyone is extremely friendly and helpful. My service was fast and efficient. I was in and out under an hour. More

by ALLISON_SADOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kaminiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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