DCH Brunswick Toyota - Service Center

Keith and team were excellent! He addressed tire and wheel lock issues to my satisfaction and explained what he was doing all along. Only minor issue was during handoff to Keith the wheel lock issue was wheel lock issues to my satisfaction and explained what he was doing all along. Only minor issue was during handoff to Keith the wheel lock issue was not communicated (not Keiths issue in my opinion) resulting in my having to return to the shop to get the issue addressed. Will be back for the excellent service! More

I bought my Toyota from this dealership and not only did they give me a great deal on my car, but every time I need to get my car serviced, they have continously taken good care of me then as well. I highly they give me a great deal on my car, but every time I need to get my car serviced, they have continously taken good care of me then as well. I highly recommend them! More

General Manager Ray DeSimone was invaluable in helping me every step of the way with my recent collision and subsequent purchase of a new Scion xB. Keith, Marco and Yanni expertly facilitated the transfer of every step of the way with my recent collision and subsequent purchase of a new Scion xB. Keith, Marco and Yanni expertly facilitated the transfer of my aftermarket accessories to my new vehicle. Rafal Maciag made the buying process effortless! All in all DCH Brunswick Toyota made the transition smoother than I ever thought possible. More

I do not normally fill out Items like this but I wanted to tell the world how great the service was I and my family received on May 28th 2011. My car dies out while getting gas at a rest stop on the NJ Tur to tell the world how great the service was I and my family received on May 28th 2011. My car dies out while getting gas at a rest stop on the NJ Turnpike. I was towed to DCH Brunswick Toyota the Sat before Memorial day weekend, it was very late and they were closed already. I could see the lights were on in the front office and there was two gentelmen inside the office. One came outside and greated me and my family. I asked him if there was a rental car company close by becuase we were from out of town and I needed to get to family function that night. The Service manager Michael DeAngelis went to the vehicle, diagnosed it as a defective battery. Pushed the car inside the shop and told me he would have us fixed up in a jiffy. We were invited into the waiting area by Richard Mootz. He saw my wife and son were very hot from being in a tow truck so he offered them some ice cream, when I re joined them in the waiting room he offered my some as well. I have to say for 2 managers to stop what they were doing after hours, fix my car,treat a out of town customer like family is something you do not see often. Dch Company should be very proud to have dedicated managers like these gentelman. Thanks again for saving our weekend. More

I just want to share my story about DCH Toyota North I just want to share my story about DCH Toyota North Brunswick Customer Service. I have a 2002 Toyota Rav 4 and about two weeks ago I started expe I just want to share my story about DCH Toyota North Brunswick Customer Service. I have a 2002 Toyota Rav 4 and about two weeks ago I started experiencing some problems when accelerating from a stop, say from a red light or stop sign. It also seemed as if my gears were not shifting properly. I took some precautions by having my oil changed ( as I do regularly ) as well as a Fuel injection cleaning and filter inspections by my local Grease xxxxxx shop. Still, the problem with my shifting was getting worse. I now had brought my Rav 4 to a mechanic friend who upon driving it was insistent that I do not drive it until I had a chance to figure out the problem. I started getting worried ! I went home and did a Google search on 2002 Rav 4's and lo and behold there was an alarming amount of complaints about my exact year and model as far as the ECM and how it created real problems with the transmission ! NOW I WAS REAL WORRIED AND QUITE UPSET !!! I had brought this Rav 4 because I believe in Toyota's and that I could feasibly get 200 to 300 thousand miles out of this workhorse. ( we also bought my Mom a Camry from DCH Toyota North Brunswick in 1998 ) However, I was always reluctant to bring my vehicles to Toyota for servicing because I always heard they were very expensive compared to local service centers ( plus I am an easy target because I don't know much about cars ). OK, So my point ! I just happened to be talking to a friend who said he used to be a trainer at the management level at DCH Toyota. He said " Tommy, I want you to call my friend Richard Mootz, the service director at DCH Toyota. You can totally trust him and he will absolutely steer you right with this". So, I contacted Richard Mootz directly as per my friends request. Richard Mootz took me under his wing, made me feel extremely comfortable about putting my trust in him and Toyota. We came across a problem....when my mechanic friend had checked my engine light with his diagnostic tool, he accidently had erased the important data that was needed to diagnose the problem I was having. This had really tied Richard Moots's hands because he needed this data to confirm my RAV 4's problem. At this point I was even more upset because I was afraid to drive this vehicle....accident , fry the transmission, etc... This is where Mr. Mootz and Toyota step forward above and beyond. He and his staff drove my car to experience the problem. Since the problem was intermittent and did not always happen, they did not see the problem at first. They kept my car over night and drove it until they finally experienced the problem and confirmed the ECM was bad. My car was thankfully still under warranty since I only had 64,000 miles and only nine years old. They fixed my car free of charge, gave me a full printout of what is good, what needs to be taken care of eventually, and most important, things that need immediate attention. To sum it up, Richard Mootz and DCH Toyota now have my gratitude, trust, future service and of course I will tell everyone I know about my positive experience with your company. I am an ex-sales manager and so when I see great service I always feel the need to let the uppers at the Corporate level know about their outstanding employees. We all know how critical it is in todays economy that a company needs to shine with their quality control. And so I would like to Thank Mr. Mootz and DCH Brunswick Toyota for a job well done. ( I am sure you already know how valuable he and the staff are ) That's it, I know it is a long letter but one more time, THANK YOU ! Sincerely, Tom Aboussleman More

I travel over 50 miles to have my family's Camry, Prius and Corolla serviced at DCH Brunswick Toyota because the service manager, Michael DeAngelis and his team always provide the highest quality care for and Corolla serviced at DCH Brunswick Toyota because the service manager, Michael DeAngelis and his team always provide the highest quality care for my car. We are always treated like family and receive a fair price. Michael does an outstanding job of ensuring the and personally overseeing the work that is done and has been solely responsible for my own and my family's vehicles for well over 15 years. I have followed Michael from other Toyota dealerships simply for the personal attention, exquisite attention to detail of his entire service team and the reasonable prices they have always provided. More

From the minute I drove my car in to the service area I was taken care of in a very timely manner. The service staff was friendly and knowledgeable. My car was ready sooner than I expected. I will defin was taken care of in a very timely manner. The service staff was friendly and knowledgeable. My car was ready sooner than I expected. I will definitely return there for service and recommend to any of my friends. More

I had a issue with my 2011 Camry that I purchased at another dealer. I took car to Brunswick to see if they could help me with car problem. They fixed it and even washed the car when they were done with another dealer. I took car to Brunswick to see if they could help me with car problem. They fixed it and even washed the car when they were done with the service. I have told all my friends to take ther car to Brunswick Dch Toyota More

Hello! I believe you do not have the highest category that should be given to DCH Toyota Service in North Brunswick. Mike DeAnglis from their service department and his technican receives an "Exceeds Ex that should be given to DCH Toyota Service in North Brunswick. Mike DeAnglis from their service department and his technican receives an "Exceeds Excellence" in every category! I believe I can say that as not only have I brought in my own Toyota cars but I have brought in my daughters Honda cars and each time, have had superior service from the front end/reception desk thru to the service itself done by trained technicans. I have never had to bring back my car for any reason and when my car is given back to me - it is cleaned, new stickers and thanks from everyone. I love my Highlander and the only other people that love my car as much as I do is Toyota DCH. I am treated as a queen there too with always newspapers to read, computers to use, coffee and even snacks - with a great number of tables in a comfortable waiting area. My hats off to Mike DeAngelis and his team. I wouldn't go anywhere else with any of my cars! Thank you! Sincerely, Rebecca Brenowitz More

They tried to get me to pay for a warranty covered problem but conceded in the end. It took 9 attempts (4 e-mails and 4 phone calls) to get an appointment. The 9th call was to the Service Manager. Whi problem but conceded in the end. It took 9 attempts (4 e-mails and 4 phone calls) to get an appointment. The 9th call was to the Service Manager. While I was successful in getting an appointment he was sarcastic, arrogant and argumentative More