DCH Brunswick Toyota - Service Center

My experience with Toytota was extraordinary. Allan Moncada was the best salesman I’ve met. He had a great personality and connected with customers and made sure they were satisfied. He also gave me a Moncada was the best salesman I’ve met. He had a great personality and connected with customers and made sure they were satisfied. He also gave me a great deal with insurance, which encouraged me to buy a car for my daughter. Micheal Serra, the manager, did a phenomenal job too. He completed paper work almost immediately, and all of the managers I’ve met were so aggressive, but he was very kind. Toyota was a great choice to purchase at. More

Satisfied Customer! All my service advisors (Kervis, Israel and Steven) in past and current are courteous, friendly, knowledgeable, helpful and assures me to feel at ease All my service advisors (Kervis, Israel and Steven) in past and current are courteous, friendly, knowledgeable, helpful and assures me to feel at ease about the repairs and services on my vehicle. It gives me great comfort to know that they take care of their customers and providing excellent customer service. Thank You!! More

Prior to my deployment to Afghanistan I went to DCH service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it w service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it while away. She dropped her recycling off with it every two weeks to keep it alive. I recently returned from Afghanistan and while visiting with my family I took it out for a drive. When I’d accelerate from a stop the transmission felt like it’s was in neutral and then would slam into gear. It did this in reverse as well. I looked under the truck and saw the trans drain pan was leaking. I called DCH and was greeted by Amy with an apology. I was told they were so sorry and they’d fix this for me. Problem was, the car was stored 6 states away. I was given a local dealer to take it to and told to have them call. Amy gave me her direct line to accomplish this call and said everything would be taken care of. A total of approximately 1,500 miles was put on the truck since the original flush at DCH. The service tech at the other dealer wrote right in the notes that the DRAIN PLUG WAS NOT TIGHT. The tech himself told me it was only finger tight. They had to add 4 quarts of fluid; the pan only holds 3, the total transmission holds around 11. I called after getting back to my parents place and got a lukewarm response from Amy this time and forwarded the service write up to DCH. Then she got back to me and said she never offered to take care of any charges, that it was almost a year ago. 1500 miles! She brought the issue up to management and claimed they wouldn’t take responsibility. I went to the dealer personally after getting settled in from my return home. I spoke with manager Mike Olson and the outlook was bleak. He said he had to do an “investigation” with the other dealer. Then left a message that he couldn’t get in touch with them. I called the dealer and the service writer immediately recalled who I was and the problem. It’s obvious DCH made a simple mistake; everyone makes them. If I hadn’t caught it in time the transmission would have been destroyed before I even made it back home. DCH lacks the integrity to stand by their work. They have a 1 year warranty on service that they don’t honor. The repair cost me $190 on top of the original service of $250. It’s simple to see how this happened. Had Amy stayed her original course and management backed her up they would have had a loyal customer. Just the welcome home I needed after a year of running MEDEVACs in Afghanistan. This is how the dealership lost me as a customer and Toyota/Lexus won’t be getting my business again. More

terrible quality of work i am really angry with the quality of the work here to repair my car. i just picked up my car yesterday, and at the same day afternoon the check engin i am really angry with the quality of the work here to repair my car. i just picked up my car yesterday, and at the same day afternoon the check engine light turn on again. i paid for approx $600 to change the sensor of my engine because they said it is the problem with the sensor but not the engine. so, the new sensor broken again the same day afternoon?! or maybe the problem is not the sensor. the result is the people who i paid for $400 cannot solve my problem. i even wondering whether they treat my car in the correct way. do i need to go to other stores to check whether they closed my engine correctly?! this is not the first time i want to complain about the quality of the work here. the same month i just finished my regular maintenance, which took me 5 hours waiting here. they used told me it would be 1 hour to change the brake, but actually it took 3 hours! if i knew it would be such i long time i would not did it that day. More

Not serious dealer I am not happy on the phone I was told that the car had 2 leaks in the engine and that it would be $ 749 I authorized the service, when I went to get I am not happy on the phone I was told that the car had 2 leaks in the engine and that it would be $ 749 I authorized the service, when I went to get 2 more service that I did not authorize and charged $ 1,104 I am very dissatisfied with the service More

Who is your service advisor does matter. Jayson Cabrales, really stand out amongst others as adviser in taking care of my 2016 Camry for the past of not less 10 times services with DCH Bruns Jayson Cabrales, really stand out amongst others as adviser in taking care of my 2016 Camry for the past of not less 10 times services with DCH Brunswick. The adviser is very important in maintaining the customers who are having trusts in DCH dealerships. Jayson has made me more confident in DCH when buying new cars in the future. This place is pretty clean, comfortable wait room, and light snacks and drinks available for patrons. You can usually get an appointment fairly easy. They have a shuttle that can drop you off and pick-ups someplace local nearby, while you shop or service the car. More

2011 Nissan Rouge Juan Martinez is a great assest to your company. Mr. Martinez went above and beyond the call of duty. He is patient, Knowledgeable and very professi Juan Martinez is a great assest to your company. Mr. Martinez went above and beyond the call of duty. He is patient, Knowledgeable and very professional. Juan thanks again you made my service issue much more tolerable to deal with. Arlene Davis More

Check Engine Light Today I brought in my 2001 Toyota Camry because to the check engine light was on. It was my first time bringing my vehicle to DCH Brunswick Toyota Sci Today I brought in my 2001 Toyota Camry because to the check engine light was on. It was my first time bringing my vehicle to DCH Brunswick Toyota Scion and all the staff was very friendly and courteous; even ones who were not helping me directly greeted me with smiles and kind words. My father was there to take me home as a dropped my car off and even he stated as he was in the waiting room the staff was so friendly in greeting him and letting him know that there was free coffee and donuts. :-) In the addition the facility was very well kept and neat. The entrance to the service bay to drop off cars was exceptionally large and could fit about 12 cars roughly. In addition, it was covered so it's all weather which makes it nice during the winter or other inclement weather conditions. Parking lot and waiting room/lounge was large as well. It felt like this was another dealership in and off itself. Juan Martinez was my service agent and when he called me to explain the root cause of the light being on. I was so embarrassed and angry with myself to find out it was such a minor issue. I realize that it was something I could have easily resolved myself. Since the dealership performed a diagnostic analysis I had to pay for the service rendered. However, Juan and the service manager, Mike Olson, understood my frustration with regards to the fix being simple and worked with me on the fee for the analysis done. They were great to work with and I would recommend bringing vehicles to DCH Brunswick Toyota Scion any time. It was a very pleasant first More

Highly recommend this dealer!!! This is hands down one of the best dealers I've experienced. Staff is extremely friendly and really make you feel like they are taking care of you and This is hands down one of the best dealers I've experienced. Staff is extremely friendly and really make you feel like they are taking care of you and not trying to take advantage of you. Mark and Rich are excellent leaders and their compassionate and friendly personalities definitely trickle down to their teams. They even go out of their way to make sure every customer is well taken care of which in all my experiences with shops is unheard of. If you have a Toyota or Lexus (or any car for that matter) I would DEFINITELY recommend you bring it here for service! More