DCH Ford of Thousand Oaks

Horrible Service Just don't buy anything from them. The sales team is fine. I guess all the sales team in any dealership will not be bad. But after you buy, the servic Just don't buy anything from them. The sales team is fine. I guess all the sales team in any dealership will not be bad. But after you buy, the service they provided is horrible. I brought an expedition from them. The GPS system on this model has some problem. It stops working after around 30 mins driving. So I took the car to the shop twice to fix it. The first time I think the technician didn't even take a look at it. And gave the car back to me, claiming it was fixed which was not. I decided to exam it myself. After a few drives, I find out the 30mins problem. Then I took another visit to the shop. After few days checking, they called me, saying they cannot fix it. But the ford was aware of this problem and their engineers are working on fixing it. Really...... problem caused by ford at least you should offer a temporary solution. Since I work on the weekdays which almost everyone does, I don't have time except the Saturdays. They don't offer shuttle service on Saturdays! I called the shop and the guy on the phone was really rude. He didn't even pretend to care. No substitution solution was offered. I moved here from West Covina. The dealership there I used to take my Buick to is much better than this one. I am so glad that I still keep my old Buick. Because FORD is not a trustful brand and especially this dealer ship is the worst. More

Horrible and un-knowledgeable Had to make appointment for service only to find out. They couldn't do the work till the following week.. was told too busy to find out problem so "y Had to make appointment for service only to find out. They couldn't do the work till the following week.. was told too busy to find out problem so "you can bring your car back next week".. what?!?! More

Very professional and courteous All of the people at DCH are well educated on the product and in there individual departments- a pleasure to deal with them - I would highly recommend All of the people at DCH are well educated on the product and in there individual departments- a pleasure to deal with them - I would highly recommend DCH More

Great guy Randy Laframboise was a great salesman to deal with and he made the process of getting a new car less tedious. I would definitely recommend Randy from Randy Laframboise was a great salesman to deal with and he made the process of getting a new car less tedious. I would definitely recommend Randy from DHC Ford to friends and family. More

GREAT! I found the perfect car and received wonderful service from Randy Laframboise!! Thanks for the great service. The purchase was easy and the process wa I found the perfect car and received wonderful service from Randy Laframboise!! Thanks for the great service. The purchase was easy and the process was quick! More

Great car. Great dealership My wife and I just purchased a 2012 jeep Cherokee from here. The car is amazing people who have got in it think it is brand new. Our salesman Danny w My wife and I just purchased a 2012 jeep Cherokee from here. The car is amazing people who have got in it think it is brand new. Our salesman Danny was a pleasure to deal with and made the whole buying experience enjoyable. Everyone we met there were very Proffesional and easy to work with. The quality of the cars are great and so is their attention to detail and customer service. We drove quite aways to look at a car on their lot and we are so glad we did. Thank you Danny and everyone at DCH More

Purchase Jerry, Steven, and Adam did an excellent job at getting me into my new truck. I was pleased with the all around service they provided. Thank you! Jerry, Steven, and Adam did an excellent job at getting me into my new truck. I was pleased with the all around service they provided. Thank you! More

Amazing Experience! Marisa helped me find the car of my dreams! Her enthusiasm was definitely communicated in the transaction and she really cared about me, the buyer. Hi Marisa helped me find the car of my dreams! Her enthusiasm was definitely communicated in the transaction and she really cared about me, the buyer. Highly recommend! A+++ More

Buying a new car is tough, but Jerry made it easier Buying a new car is tough, there are so many options out there! Jerry and DCH Ford of TO made my decision easier and the transaction was pretty sea Buying a new car is tough, there are so many options out there! Jerry and DCH Ford of TO made my decision easier and the transaction was pretty seamless. Jerry will do what he can to make you feel comfortable and he is a no pressure kind of salesman. He is knowledgable about the vehicle and its available features…… and can show you how to use them easily. I would recommend both DCH Ford and salesman Jerry Navarette. More

Helpful and kind Helpful staff willing to show you what you want to see. Ken was well informed about car features and tried to get us the best deal. We did have to wai Helpful staff willing to show you what you want to see. Ken was well informed about car features and tried to get us the best deal. We did have to wait longer than we thought for the final paperwork, but overall the service and experience was satisfactory. More