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DCH Ford of Thousand Oaks
Thousand Oaks, CA
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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154 Reviews of DCH Ford of Thousand Oaks
May 05, 2017
Finally a good dealer experience! This was my first time needing to bring my Ford Flex to a dealer after purchasing it. I made an appointment online, which was super convenient for me. This was my first time needing to bring my Ford Flex to a dealer after purchasing it. I made an appointment online, which was super convenient for me. My appointment was scheduled with a specific rep (Brittany Muschamp) and she emailed me to confirm the appointment. Through email she was able to give me specific information about my warranty coverage, which put my mind at ease since I was almost positive I was going to need the water pump replaced. Upon arrival, I was about 15 minutes early for the appointment, but Brittany was happy to help me right away. She then offered me a ride home or a rental car! I had already arranged a ride and another car to use, but it was seriously appreciated! After being inspected, she called me and let me know that it was the water pump, and was covered under warranty. Being a big job, she offered me a rental car again since it was most likely going to need to be in the shop over the weekend until Monday. I happened to be working an event that weekend, and I haul a lot of gear around and did need a bigger car instead of the Prius I was borrowing. Brittany then offered to hold a rental car for me that I could use over the weekend! Even better news though was when Brittany called me on the Friday instead and let me know that the technician worked really hard on the job and just stayed on it and it was finished already! I got there about 30 minutes later to pick it up, Brittany greeted me and had all of the paperwork ready. She personally walked me over to the cashier, and I was pleased that I really did only have to pay the $100 I was told initially I would have to pay. Upon leaving, the Service Manager (Daneel) told me to let her know if I ever needed anything else, and Brittany told me I could call her work cell or email any time for the next service! I went outside to get my car and someone was just pulling up with it, freshly washed. I had a terrible experience purchasing the vehicle from the Ford in Simi Valley, but a above par experience with the service at this one! More
by Jennifer M.
Employees Worked With
Brittany Muschamp
May 05, 2017
Great experience...my wife and I love the car. I Decided we needed to get a new car, ours was not going to be worth the up keep price. I had been tested driving a lot of cars but when I tested the I Decided we needed to get a new car, ours was not going to be worth the up keep price. I had been tested driving a lot of cars but when I tested the Ford Escape I was impressed. It drove better than all the others in the same price range. We found a turned in lease that was in our price range and the dealership was very helpful. More
by Ian Donley
Employees Worked With
Randy
April 21, 2017
Great experience I worked with Jerry and Randy to buy a new Ford Fusion. I'm so happy with the car. it was a present for my girlfriend for Easter. Jerry and Randy w I worked with Jerry and Randy to buy a new Ford Fusion. I'm so happy with the car. it was a present for my girlfriend for Easter. Jerry and Randy were extremely helpful in helping me making this decision and I would recommend them to my friends. More
by Dominik Scharding
Employees Worked With
Jerry. Randy
March 25, 2017
Horrible Service Just don't buy anything from them. The sales team is fine. I guess all the sales team in any dealership will not be bad. But after you buy, the servic Just don't buy anything from them. The sales team is fine. I guess all the sales team in any dealership will not be bad. But after you buy, the service they provided is horrible. I brought an expedition from them. The GPS system on this model has some problem. It stops working after around 30 mins driving. So I took the car to the shop twice to fix it. The first time I think the technician didn't even take a look at it. And gave the car back to me, claiming it was fixed which was not. I decided to exam it myself. After a few drives, I find out the 30mins problem. Then I took another visit to the shop. After few days checking, they called me, saying they cannot fix it. But the ford was aware of this problem and their engineers are working on fixing it. Really...... problem caused by ford at least you should offer a temporary solution. Since I work on the weekdays which almost everyone does, I don't have time except the Saturdays. They don't offer shuttle service on Saturdays! I called the shop and the guy on the phone was really rude. He didn't even pretend to care. No substitution solution was offered. I moved here from West Covina. The dealership there I used to take my Buick to is much better than this one. I am so glad that I still keep my old Buick. Because FORD is not a trustful brand and especially this dealer ship is the worst. More
by Levin
Employees Worked With
brain
March 22, 2017
Horrible and un-knowledgeable Had to make appointment for service only to find out. They couldn't do the work till the following week.. was told too busy to find out problem so "y Had to make appointment for service only to find out. They couldn't do the work till the following week.. was told too busy to find out problem so "you can bring your car back next week".. what?!?! More
by Shee434
Employees Worked With
Service advisor
February 27, 2017
Very professional and courteous All of the people at DCH are well educated on the product and in there individual departments- a pleasure to deal with them - I would highly recommend All of the people at DCH are well educated on the product and in there individual departments- a pleasure to deal with them - I would highly recommend DCH More
by Jay
Employees Worked With
Jerry Cesar
February 22, 2017
Great guy Randy Laframboise was a great salesman to deal with and he made the process of getting a new car less tedious. I would definitely recommend Randy from Randy Laframboise was a great salesman to deal with and he made the process of getting a new car less tedious. I would definitely recommend Randy from DHC Ford to friends and family. More
by Fist
Employees Worked With
Randy Laframboise
February 02, 2017
GREAT! I found the perfect car and received wonderful service from Randy Laframboise!! Thanks for the great service. The purchase was easy and the process wa I found the perfect car and received wonderful service from Randy Laframboise!! Thanks for the great service. The purchase was easy and the process was quick! More
by Go Broncos!
Employees Worked With
Randy Laframboise
January 26, 2017
Great car. Great dealership My wife and I just purchased a 2012 jeep Cherokee from here. The car is amazing people who have got in it think it is brand new. Our salesman Danny w My wife and I just purchased a 2012 jeep Cherokee from here. The car is amazing people who have got in it think it is brand new. Our salesman Danny was a pleasure to deal with and made the whole buying experience enjoyable. Everyone we met there were very Proffesional and easy to work with. The quality of the cars are great and so is their attention to detail and customer service. We drove quite aways to look at a car on their lot and we are so glad we did. Thank you Danny and everyone at DCH More
by Wolves fan
Employees Worked With
Danny Simmons
January 23, 2017
Purchase Jerry, Steven, and Adam did an excellent job at getting me into my new truck. I was pleased with the all around service they provided. Thank you! Jerry, Steven, and Adam did an excellent job at getting me into my new truck. I was pleased with the all around service they provided. Thank you! More
by Jay
Employees Worked With
Jerry
