DCH Freehold Toyota

When we purchased our first Toyota from DCH Freehold in 2003, our salesman was Joe Adorno. We have returned again and again to work with Joe and have since purchased 5 more Toyota's for our family . . . p 2003, our salesman was Joe Adorno. We have returned again and again to work with Joe and have since purchased 5 more Toyota's for our family . . . plus friends and other family referrals we've made. Joe is the best! We come back to DCH to work with Joe. His quality of customer service is top notch, professional, friendly, courteous, attentive, patient, and honest. His knowledge of Toyota cars is outstanding plus his exceptional concern for details. The best is that you know Joe really cares that you're happy and satisfied with your Toyota. It's such a pleasure working with Joe that we will return to DCH in the future for our next Toyota. Pete Magrino was our Financial Manager for this latest purchase and he was also very comfortable to work with. Henry and Steve are good guys, too! The whole atmosphere is friendly and overall an excellent experience. More

James was friendly, knowledgeable and was extremely helpful during and after the purchase of our 2010 Highlander Limited. James is the epitome of "Delivering Customer Happiness". We are so happy with helpful during and after the purchase of our 2010 Highlander Limited. James is the epitome of "Delivering Customer Happiness". We are so happy with our Highlander. More

Meir was extremely friendly and made the whole buying experience very easy. His no pressure approach went very far with me because I can dread going to dealerships sometimes. Meir had no hidden costs a experience very easy. His no pressure approach went very far with me because I can dread going to dealerships sometimes. Meir had no hidden costs and never refused any of my requests. He is extremely knowledgeable about the vehicles and moved the process along very quickly. More

Vinny was great, he knew a lot about the vehicles I was interested in and was very helpful. When my lease is up, I'll be seeing him again to work out another deal. interested in and was very helpful. When my lease is up, I'll be seeing him again to work out another deal. More

Both Vinny and Michelle were very helpful in the purchase of my Camry SE. I was in for an oil change on my Rav4 and was not due to trade my car in for another 6 months so I was in no hurry to purchase a new of my Camry SE. I was in for an oil change on my Rav4 and was not due to trade my car in for another 6 months so I was in no hurry to purchase a new vehicle. I had just relocated to the area and was in weary of any dealership as I had developed a 20+ year relationship with a Toyota dealer in my previous state that removed the hassle and haggling normally associated with buying car. However Vinny was able to put together a deal that I could not refuse. In addition both Vinny and Michelle were both helpful in keeping my 3 year old son occupied long enough to finish the deal. Overall a great experience. More

Actually, it was my second time with this dealership. My first Toyota lease was about to expire and Freehold Toyota was #1 in my list, because my first experience was awesome. Camry was running great all th first Toyota lease was about to expire and Freehold Toyota was #1 in my list, because my first experience was awesome. Camry was running great all the time, very reliable, smooth, excellent handling and fuel economy. I also think that people you are dealing with are as important as a car you buy or lease. That why Joe Adorno was another reason for me to come back to Toyota Freehold. My second time was even better than the first one. First, I spoke on the phone with Gary Yudilevich. He understood my requirements, called me back next day with the offer so great that I did not want to negotiate any further. When I arrived to the dealership Joe had everything ready, so all procedures including return the old vehicle, paperwork and payment took less than 2 hours. And he made my experience as pleasant as before. If there is an image of the perfect car dealer - Joe Adorno is the guy. That's why I put the highest rates on almost all criteria listed. What about price rate? Well, customers always are looking for the less, right? :) Mik Romanikhin More

I purchased a new Toyota from DCH Freehold after checking for pricing with several dealers in the NY Metro area. Diane Shane handled my inquiry over the phone and was extremely friendly and courteous. Sh for pricing with several dealers in the NY Metro area. Diane Shane handled my inquiry over the phone and was extremely friendly and courteous. She gave me specific pricing that was extremely competitive was very clear in her communication and follow up. Diane was much more helpful than the other dealers I contacted, who were more interested in getting me to the dealer than actually providing me with pricing for my car search. Diane also set me up with Ian for my on site visit to see the car I selected. I would give Diane 5 Stars. When I arrived at the dealer, Ian Salon helped me with the test drive and actual delivery of the car. Ian was knowledgeable about the features of the Camry and very helpful in showing me how things worked. Ian also helped to get several different cars from other lots so we could get the best option. I would give Ian 5 stars as well. Justin Reibschied was the finance manager assigned to help me with the paperwork. My experience with Justin was far from enjoyable. Although he did not attempt to add in any bogus charges, his tone was condescending and demeaning as he tried to rush me through the paperwork process. There is no excuse for that to any customer in any business. My experience with Justin was 2 stars. I complained about Justin to my sales consultant (Ian) who also brought the sales manager to apologize. Overall working with DCH was a good experience overall but was dragged down by the poor service in their finance department. It is a far drive from New York City but well worth it if you do your homework ahead of time. More

When we came into the dealership, we had NO intentions on purchasing anything that day. We were still in the browsing phase of our search. We met Thomas and he was so down to earth. He really was able to dea purchasing anything that day. We were still in the browsing phase of our search. We met Thomas and he was so down to earth. He really was able to deal with my indecisiveness in a way I have not seen in my past purchases (4 dealerships that I will NEVER go back to). We did not know if we wanted a new or used car but we did know we only could afford a certain amount and we wanted something Toyota. He really took the time to show us a few used and new cars and when nothing seemed to work for me (be it price or comfort) he mentioned the Scion XB, which is part of Toyota so it really did fit my needs. The moment I sat in it I knew I was in love! It met all my needs, accept for the color which was not my style. He said Not a problem and ordered me the color I wanted, Blue! I honestly can say I have NEVER had such a great car buying experience in my life. Thomas was not only professional, but he was honest, friendly, and really just a pleasure to do business with! I know that I am not what one would consider an easy sale. I am jaded because I have had really awful experience in the past, but he changed my mind and opinion on car salesmen! I love my car, and really appreciate having a sales person who is honest and truly seems to care about your needs! I will always recommend DCH Freehold Toyota Scion and Thomas Schifano in the future to my friends and family! More

Dmitri was extremely helpful, and probably the only salesperson we dealt with who knew everything there is to know about the Prius 4. Very attentive, very thorough! salesperson we dealt with who knew everything there is to know about the Prius 4. Very attentive, very thorough! More

Went looking for a first car for son. We looked at a number of different cars and it was between the Corolla the the Chevy Cruze. The service, knowledge and assistance provided by Miss Rossi helped us e number of different cars and it was between the Corolla the the Chevy Cruze. The service, knowledge and assistance provided by Miss Rossi helped us evaluate and make an educated decision as to our choice. We had to come by a number of times in the course of our evaluation and each time the assistance was professional and courteous. That experience with Miss Rossi's assistance along with the understanding gained of the automobile and its features particularly related to safety made the decision easy. When it came to evaluating the final price and features Miss Rossi and her supervisor were great in honoring the terms of an initial quote. So we felt the price was and value fair. Lastly we have been a repeat customer of Freehold Toyota and have purchased 5 vehicles there over the last 16 years so it is typically my first choice when shopping for an automobile. More