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DCH Freehold Toyota
Freehold, NJ
2,668 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,668 reviews
March 24, 2012
Jason was friendly and informative. He explained everything that was needed and explained why it was needed. He gave me a time frame for the work to be done and had it done within the time frame. everything that was needed and explained why it was needed. He gave me a time frame for the work to be done and had it done within the time frame. More
by ratlas1
Employees Worked With
Jason Stone
March 23, 2012
When I needed to purchase a new car, I chose to go to DCH Freehold Toyota, which was further from my home than 3 other Toyota dealerships. I chose based on the large inventory of Prius, which was the speci Freehold Toyota, which was further from my home than 3 other Toyota dealerships. I chose based on the large inventory of Prius, which was the specific model I wanted to buy. Also, it seemed apparent that DCH Freehold was more highly rated by its customers than many other dealerships. James Wong was the sales rep who helped me. Until that day, I'd never driven a hybrid. James rode along on a test drive, and he made certain to ask me several times if I understood everything. More
by xmwalsh
Employees Worked With
Michael
March 23, 2012
The day I came into the DCH Freehold Toyota dealership, I was also shopping at other dealerships in the area in search of a new car because my current Subaru lease was going to expire in about a month. Ian S was also shopping at other dealerships in the area in search of a new car because my current Subaru lease was going to expire in about a month. Ian Salon was the sales consultant who helped answer my questions since I was not sure what type of car I was going to lease next. Not only was he knowledgeable but he was extremely courteous and patient. He spoke to me with no hint of any pressure to purchase. Needless to say, I returned about 2 weeks later and leased a new Toyota from Ian. Even after I had signed on the dotted line and took my new Toyota home, Ian did not stop with his outstanding customer service. He called me 2 days later (only because the dealership was closed on Sunday) and wanted to check up on how I was doing with my new car. I highly recommend to anyone to shop at DCH Freehold Toyota and look for Ian Salon. I know where I will go to shop in three years when my lease expires. More
by MyHighlanderLE
Employees Worked With
March 23, 2012
Jerry is friendly and very out going. He is always helpful. I would recommend him to anyone who needs to use your dealership. When we purchase a new Toyota I would use Jerry for our Service Advisor. helpful. I would recommend him to anyone who needs to use your dealership. When we purchase a new Toyota I would use Jerry for our Service Advisor. . More
by Marvin Greene
Employees Worked With
Gail Greene
March 22, 2012
My wife brought our 2011 Highlander in for the 15,000 maintenance, which is included with the cost of the car for up to 2 years, 25k miles. No oil change is done (synthetic oil only changed every 10k), maintenance, which is included with the cost of the car for up to 2 years, 25k miles. No oil change is done (synthetic oil only changed every 10k), so basically this maintenance is to examine the car. My wife is told that all four tires need to be balanced, which is considered service and not maintenance. In my many years of car ownership, I have never had to have wheels balanced, other than when tires are initially installed. I drive the car as well and there has been absolutely no signs of vibration at any speeds, as one would expect from wheels that needed balancing. No curbs or potholes had been hit, causing a wheel to go out of balance, and it was all four wheels that needed balancing, not just one or two. Admittedly, I am no mechanic. 30 years of driving experience may qualify me to know if tires need balancing, but it may not. If all four need balancing after only 15,000 miles, and it was not due to any "event", such as an accident, or any sort of mishap, either the wheels weren't balanced properly when they were installed (new at the Toyota factory), which should be covered as negligence on the part of Toyota, or wheels just need to be balanced every so often due to normal driving conditions, which by definition is MAINTENANCE, and should also, as such, be covered by Toyota. A day later, an email comes from Beth O'Connell, Customer Relations Representative at DCH Freehold Toyota, asking us to fill out a survey about our experience. She also added that if we were not completely satisfied, to contact her directly. I called and got her voicemail. My message was never returned. I sent email which was never responded to. I took their one question survey and responded "No, I was not satisfied with your service", which prompted an automated response that someone would be getting in touch with me shortly. Three weeks later, I have heard nothing back from anyone. I went to the DCH Auto Group website and voiced my opinion about not having heard anything back there (they have a form to fill out under the "contact us" section). Three days later, I got a response in my inbox that the message that I entered there was UNDELIVERABLE. Amazing. I will not be going back to the dealership for my "included" 20k service. I will most probably just go to my own mechanic for the oil change, as I have no faith in this dealership, and would rather spend the money at my mechanic, who I trust, than travel to another Toyota dealership to have them sucker my wife out of another $50 (or possibly much more next time). It's a shame - we like the car, but I do not foresee looking at Toyota again the next time I am buying. Hopefully I don't need any warranty work on this one - I'm sure it will cost me plenty. More
by jhc44
Employees Worked With
Beth O'Connell
March 21, 2012
Our family has now bought 6 different vehicles from DCH Toyota. Our latest transaction was a trade-in of our 2010 Camry for the new 2012 Camry. Their friendliness, professionalism, and quality of work ar Toyota. Our latest transaction was a trade-in of our 2010 Camry for the new 2012 Camry. Their friendliness, professionalism, and quality of work are incomparable. From the moment you walk in, you immediately feel like family. There was any never pressure from any of the staff to make a purchase or make any offers. All concerns were addressed appropriately and all offers were considered. The staff is very open and honest in every step of the purchase process. We recommend all our friends and family to purchase from DCH whenever someone is looking for a car. All of the staff make every effort to make the purchasing process as quick, seamless, and headache-free as possible. You can't go wrong with DCH Freehold Toyota!!! More
by supraluva
Employees Worked With
March 20, 2012
Vinny always keeps us coming back, he has great customer service and always gets us great prices!! He always makes sure we are happy with our purchase. Thank you!! service and always gets us great prices!! He always makes sure we are happy with our purchase. Thank you!! More
by trosecarino
Employees Worked With
March 20, 2012
Jerry IS THE BEST SERVICE WRITER IN DCH FREEHOLD TOYOTA DEALERSHIP. He is very friendly to all people who come into service dept,even if he is not writing up there service paperwork. DEALERSHIP. He is very friendly to all people who come into service dept,even if he is not writing up there service paperwork. More
by Mike6167
March 20, 2012
I come in for service about every 6 months and Jerry is always super friendly and helpful. I drive 45-60 min. for the great service that this dealership has to offer. always super friendly and helpful. I drive 45-60 min. for the great service that this dealership has to offer. More
by sehlers
March 20, 2012
I purchased a 2009 Toyota Corolla from Mr.John Bishop and was very pleased with the smooth professional experience. He is a courteous, knowledgeable salesperson who answered my questions and my husband Ri was very pleased with the smooth professional experience. He is a courteous, knowledgeable salesperson who answered my questions and my husband Richard's in a very straightforward manner. My Thanks Mrs. Elizabeth Hamilton, Manalapan, NJ More
by ehamilton
