
DCH Freehold Toyota
Freehold, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Bought a 2010 Toyota Corolla LE on 01/31/2011. I was working with Internet Sales Consultant Michelle Weber mainly. She is nice, friendly, very professional, extremely helpful. Sales Consultant Ian-Micha working with Internet Sales Consultant Michelle Weber mainly. She is nice, friendly, very professional, extremely helpful. Sales Consultant Ian-Michael Salon handled the sale process and car preparation with great friendliness and professionalism. I was also introduced to Sales Manager Kimberly Mellage who was really helpful with all the details of my purchase. I've got a tour around the dealership including the service department. Dealership is pretty big and full with friendly and very professional people who are very helpful and ready to answer any questions. Also I need to mention that main purchase details were worked out over the phone, and the time I've spent on this purchase was the shortest in all my lifetime. Overall experience was really great and I'm certainly recommend this Dealership - DCH Freehold Toyota, - to all my friends and colleagues. More
Michelle was very personable, knowledgeable, sincere and friendly. She made this the singular best car buying experience I have had in the last twenty years. I would highly recommend her to family, friend friendly. She made this the singular best car buying experience I have had in the last twenty years. I would highly recommend her to family, friends and associates and hope that she will be my salesperson for my next auto purchase as well. She did her best to not waste my time and I truly appreciated that. More
Our salesman was John Bishop. I gave him such as excellent rating because as soon as he came outside to greet us, he had a big smile on his face. He was very knowledgeable about the Sicon and worke excellent rating because as soon as he came outside to greet us, he had a big smile on his face. He was very knowledgeable about the Sicon and worked with my son, Michael with many ways that he would be able to finance his purchase. He was extremely helpful. When we went back to pick up the car he reviwed the final details about the car with us and was not in a rush just to make the sale so that he could go and help someone else. He showed my son all the features and explained how everything worked. If my son was not sure about the feature he explained it again. The owners manual was missing from the car and John already ordered a copy for my son before we went back to finalized the paperwork. While we were waiting for the paperwork etc. John talked to us and by the time we left the dealership, I felt like I knew John for years. I would recommend anyone that is interested in buying a new car to go to DCH Freehold Toyota and ask for John Bishop. Kathi and Michael Podolla More
I cannot say enough about the warm and friendly way that our two toyota representatives responded to our needs and questions. They were quite responsive to all of my questions and concerns. They understo our two toyota representatives responded to our needs and questions. They were quite responsive to all of my questions and concerns. They understood my needs and worked hard to satisfy my requirements. The result was that My wife and I both were please to lease not one Camry but turned in two cars and drive away with two brand new 2011 Camry's. We will gladly refer all of friends and family to DCH Toyota of Freehold. Sheila and Arthur Lopater More
Buying a new car is a pain...what car?...what model?...lease or buy?...etc etc. Well, Vinny helped me out on all of the above. He was friendly from the get go and answered all of my questions. model?...lease or buy?...etc etc. Well, Vinny helped me out on all of the above. He was friendly from the get go and answered all of my questions. When I wasn't sure about something he gave me his cell number and told me to call him "anytime". I actually did call him on a day off of his and he still answered all of my questions and addressed my concerns. The car itself is amazing. Thanks to Vinny, Gary and Paul for making this experience a great one! More
On Sunday, January 16, I came in to have a dashboard light in my 2002 Toyota Sequoia fixed. After one hour in the waiting room, the service advisor informed me that they had to put my dash back because light in my 2002 Toyota Sequoia fixed. After one hour in the waiting room, the service advisor informed me that they had to put my dash back because they did not have the bulb in stock. I reached out to Don who had helped me in the past with my regular visit to your dealership. I called Don due to this past experience. (And by the way he never fails to say “Hi” when you pull up for service even if he is not your advisor!). He called me back to inform me that the parts were ordered and set up an appointment for me for Saturday the 22nd. Unfortunately, after one and half hours in your waiting room and paying for what I thought was fixed - the dash back light and “Drive” bulb, only the dash light was fixed! Enter Don again. Needless to say that he apologized profusely, called me to update me on the appointment date/time, and arranged for a loaner car for me while the “drive” light was fixed. in fact, I am not writing this because of what Don did, but HOW he managed the situation. More
MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD ONE.....FROM THE TIME I WALKED IN THE DOOR UNTILL I LEFT I WAS GREATLY SATISFIED WITH MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD ONE.....FROM THE TIME I WALKED IN THE DOOR UNTILL I LEFT I WAS GREATLY SATISFIED WITH ALL THE HELP THE STAFF PROVIDED WITH ME WITH...WHAT SURPRISED ME THE MOST WAS THE SMILES ON THE STAFF'S FACES.....NOTHING WAS MORE IMPORTANT THAN THEM HELPING ME AND ANSWERING ALL MY MANY QUESTIONS....IT HAS BEEN A FEW WEEKS NOW SINCE I PURCHASED MY CAR AND THEY ARE STILL EXTENDING THEM SELVES TOO ME....I WILL HIGHLY RECOMEND THEM TOO MY FRIENDS..... THANK THEM FOR ALL THERE HELP I REMAIN VIRGINIA PAHOS More
My front windshield wipers stopped working this past weekend (1/22/11-1/23/11). I brought in my car around about 7:45 AM on Monday, 1/24/11, so that I could hopefully have the problem resolved before th weekend (1/22/11-1/23/11). I brought in my car around about 7:45 AM on Monday, 1/24/11, so that I could hopefully have the problem resolved before the winter storm hit, where it would be required to have working windshield wipers in order to drive. I did not have an appointment and was not aware that service was open on Sundays (at the time). I was denied service on this day because they did not have a tech available to look at the car. I also overheard the service staff saying that someone called out of work. In any case, I was told that the earliest time a tech could look at my car would be 12:40 PM on Tuesday, 1/25/11. I accepted that appointment and dropped my car off the night drop service so that I wouldn't miss that much time from my work schedule. This time was about 3:15 PM on 1/25/11, and I have not heard anything about the status of my car (keep in mind the 12:40 PM scheduled appointment). I called the service line, and they advised me that Jason would call me with details. He called me within the next few minutes explaining that no one had looked at my car yet. He also stated that they were going to pull up the car within the next ten minutes, and he would call me with the details. The details of the problem were that the windshield wiper motor was not plugged in. This is due to a recent installation of TRD lowering springs (that were purchased from DCH Freehold Toyota) from a tech outside of Toyota. Jason informed me that this was not covered by the warranty and that it would cost $115 for the work that was done. I approved the work because there are more winter storm notices, and it is necessary to have working windshield wipers. When I arrived to pick up the car, I explained to Jason that I was not happy with the price of $115 (which comes to $123.05 including taxes) for the amount of work that was done. The invoice states that the tech removed the cowl cover and wiper motor. I insisted that paying this kind of money for a plug to be plugged back in is too expensive. He tried negotiating my concerns with the manager on duty but the end result was only a $20 gift card that can be used for my next oil change or toward the $123.05 charge for plugging in the wiper motor. My car was purchased and maintained from this dealership and felt betrayed with a charge of $123.05 for plugging in a wiper motor. Unfortunately, I will have to try to build a new relationship with another Toyota dealership for all future purchases and maintenance. This was not written based on my experience with Jason Stone, but from my experience with DCH Freehold Toyota. Thank you, Christopher Orso More
The staff at Freehold Toyota are outstanding. They went out of their way to make my experience as "pain free" as possible. Phone calls and emails were always answered timely. They were able to put me in th out of their way to make my experience as "pain free" as possible. Phone calls and emails were always answered timely. They were able to put me in the car of my dreams quickly and easily and were able to keep me on budget. I was always standoffish of car dealerships due to the high pressure dealers I have been to in the past, but this group of professional changed that mind set in me. I would gladly reccomend this dealership to any family and friends who are looking for a vehicle. More
The sales staff at the dealership was very friendly and welcoming. Working with our salesperson Joe was a pleasure and stress free. We couldn't make up our mind between a car and a truck. We kept switch welcoming. Working with our salesperson Joe was a pleasure and stress free. We couldn't make up our mind between a car and a truck. We kept switching back and forth in our choices. He showed us all the vehicles we were interested in and provided answers to our numerous questions. He gave us the space to make up our minds and never pushed us one way or the other. In the end we purchased the Tundra and couldn't be happier. Anyone looking for a Toyota who asks us will get a rave recommendation to go see Joe Adorno at DCH. More