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DCH Freehold Toyota

Freehold, NJ

4.7
2,667 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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4268 Route 9 South

Freehold, NJ

07728

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Showing 2,667 reviews

February 08, 2011

Bought a 2010 Toyota Corolla LE on 01/31/2011. I was working with Internet Sales Consultant Michelle Weber mainly. She is nice, friendly, very professional, extremely helpful. Sales Consultant Ian-Micha More

by rov5419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michelle Weber, Ian-Michael Salon, Kim Mellage, Michelle Weber-Ryan, Kim Mellage
February 07, 2011

Michelle was very personable, knowledgeable, sincere and friendly. She made this the singular best car buying experience I have had in the last twenty years. I would highly recommend her to family, friend More

by csyikes13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Weber, Michelle Weber-Ryan
February 06, 2011

Our salesman was John Bishop. I gave him such as excellent rating because as soon as he came outside to greet us, he had a big smile on his face. He was very knowledgeable about the Sicon and worke More

by KPodolla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bishop
February 06, 2011

I cannot say enough about the warm and friendly way that our two toyota representatives responded to our needs and questions. They were quite responsive to all of my questions and concerns. They understo More

by threearches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rich Mendelson & Henry Grossman
February 06, 2011

Buying a new car is a pain...what car?...what model?...lease or buy?...etc etc. Well, Vinny helped me out on all of the above. He was friendly from the get go and answered all of my questions. More

by pcorcoran005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Vincent "Vinny" Vitolo
February 04, 2011

On Sunday, January 16, I came in to have a dashboard light in my 2002 Toyota Sequoia fixed. After one hour in the waiting room, the service advisor informed me that they had to put my dash back because More

by semenike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Noarck, Don Noack
January 30, 2011

MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD ONE.....FROM THE TIME I WALKED IN THE DOOR UNTILL I LEFT I WAS GREATLY SATISFIED WITH More

by ginger8743
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NANCY LIPPEL---DAN GRECO
January 26, 2011

My front windshield wipers stopped working this past weekend (1/22/11-1/23/11). I brought in my car around about 7:45 AM on Monday, 1/24/11, so that I could hopefully have the problem resolved before th More

by christopherorso
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jason Stone
Feb 04, 2011 -

DCH Freehold Toyota responded

The problem with the wipers on this customers car was caused by work done at another repair shop and he knows this to be true. We suggested that he take this up with the shop that caused this problem and ask them to accept responsibilty for their error by reimbursing him for the necessary repairs. In addition, this customer did authorize the repairs when we contacted him with an estimate. If he felt that the price quote was unreasonable, he could have chosen to decline the repairs and get a quote from another shop, or better yet, return to the shop that caused the problem in the first place. Despite all of this, his choice was to have us make the repairs, and then to question and argue about the price of these repairs afterwards when he came to pick up his car. Furthermore, this customer downplays what is involved with diagnosing and repairing this issue, without truly knowing what steps are involved and how long those steps take. In our opinion, this customer should be upset with the repair shop that caused this problem, and should be seeking reimbursement from them. We fail to understand why he has decided that we are the ones at fault, when all we did was repair a problem that was caused by another repair shop and charge the appropriate amount to do so. Despite this, we did provide this customer with a $20 gift card as a gesture of goodwill in an attempt to appease him. Based on his comments it is clear that he still chooses to blame us, rather than the repair shop that is responsible for causing all of these problems in the first place. If this other repair shop is reputable, they would have no problem accepting responsibility and would reimburse this customer the amount that we charged him. If they are not, this is something we do not have control over, nor should we be the focus of this customers blame.

January 25, 2011

The staff at Freehold Toyota are outstanding. They went out of their way to make my experience as "pain free" as possible. Phone calls and emails were always answered timely. They were able to put me in th More

by el_jefe2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michelle Weber & Ian-Michael Salon, Michelle Weber-Ryan
January 19, 2011

The sales staff at the dealership was very friendly and welcoming. Working with our salesperson Joe was a pleasure and stress free. We couldn't make up our mind between a car and a truck. We kept switch More

by suemullie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Adorno
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