DCH Kay Honda - Service Center

Everybody is nice at this Dealer, friendly, helpful, and polite The girl who called me the next day said that I could ask for my car to be washed. Next time I come in, which makes it even better thank you. polite The girl who called me the next day said that I could ask for my car to be washed. Next time I come in, which makes it even better thank you. More

I have been getting my vehicle to service here even though I live an hour away and there are other Honda Service center near me. This is first time I experienced discrimination. Mike was the advisor. H though I live an hour away and there are other Honda Service center near me. This is first time I experienced discrimination. Mike was the advisor. He showed attitude from the time we entered. We ignored that gave the vehicle for service and as had requested earlier as confirmed asked for the loaner. He without even checking he said we do not give any loaners that’s against our policy. Which is far from true. When showed the email confirmation about loaner he made faces and gave the loaner. We completely felt that he has racists because he treated the people behind us completely different. We still ignored that. When asked will the vehicle be done today? He replied I better get my loaner back today. I was shocked at this. Yet again ignored. He calls back stating that the vehicle was ready. When checked there were messages about the critical services required for the car. He never discussed that neither he had vehicle properly inspected. I had to let him know about the as basic as wipers not working and needed to be replaced. I required manager to be called back and the staff there starts calling me that I am the Sr.Advisor and manager cannot speak. Unless compelled that I will only speak to the manager and I am recording none were agreeing to transfer. Somehow a person named Ken called he is was so defensive that he is Mike wouldn’t do that and all. Even though he offered 10% discount which most of the coupons were offering he is like i am doing a favor which is not the case as some coupons would have anyways given me. I am so appalled by this racist behavior by Mike and Defensive behavior by Ken I am certainly not coming here again. More

Courteous people, waiting time was like predicted got the help when I needed it and the place it’s ok help when I needed it and the place it’s ok More

Accessible appointments, always helpful, always very good about sharing helpful information, comfortable setting when have to wait about sharing helpful information, comfortable setting when have to wait More

Already provided very positive review. Don’t understand why I get 3 requests for one service appt.! Car owner should be able to add comments, such as “new tires as of 50,000 miles. Don’t understand why I get 3 requests for one service appt.! Car owner should be able to add comments, such as “new tires as of 50,000 miles. More

Tiffany was so knowledgeable and helpful! She was easy to get in touch with and explained the repairs needed in detail. She was easy to get in touch with and explained the repairs needed in detail. More

Great customer service and great service / work overall. Remained updated throughout the work being done on my vehicle. Service completed in timely manner. Remained updated throughout the work being done on my vehicle. Service completed in timely manner. More

Always excellent service. Staff are all wonderful. I have never been disappointed, and I will recommend the dealership to friends. Staff are all wonderful. I have never been disappointed, and I will recommend the dealership to friends. More

Great service from check in, maintenance, and payment/check out. I would recommend to anyone. payment/check out. I would recommend to anyone. More

I was in and out of my service appointment in under an hour. Quick, effective service is always appreciated! hour. Quick, effective service is always appreciated! More