DCH Kay Honda - Service Center

Excellent service by Jacob! He is always positive, courteous an old helpful when I’m there! He is always positive, courteous an old helpful when I’m there! More

Service was great as always. Only drawback was being asked for my id while paying the bill. Wasn't given a reason for that which left me feeling targeted. Only drawback was being asked for my id while paying the bill. Wasn't given a reason for that which left me feeling targeted. More

They fixed my car😃 and kept me well in formed of repairs, in timely fashion thank you repairs, in timely fashion thank you More

This was my first time taking my car in for services, and it went to smoothly!! it went to smoothly!! More

They were courteous did the job I expected at a reasonable price and on time reasonable price and on time More

Justin was pleasant and managed my service visit efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that efficiently. One of the recommended services after the multi-point inspection was for a transmission fluid exchange. Interesting, since I had that service done at my last visit to DCH Kay Honda. It may have just been an oversight, which is understandable, but it causes me to pause and wonder how these service recommendations are formulated. I appreciate that Justin did not pressure me to have other services done, but made me aware of things that may need attention in the future. Overall, I have a positive view of DCH Kay Honda, both on the sales and the service side of the business. My only concerns are related to your service center pricing model. My car was due for a brake fluid exchange (after 3 years) and I asked Justin if DCH Kay Honda could match a Goodyear $99 promotion for this service. He told me a brake fluid exchange at DCH Kay Honda is $189 (!) and he would not be able to discount the service by that much. Although I would have preferred to have the work done at DCH Kay Honda, for the *significant* difference in price, I had it done at Goodyear. Also, I needed to have a flat tire patched, due to an embedded screw in the treads. DCH Kay Honda wanted $59 (!) to repair the tire; Goodyear did it for $30. Finally, I *really* dislike the $9.99 charge that is added to every work order, purportedly for “shop supplies” and previously, during the pandemic, for “safety materials”. Considering *none* of my car’s fluids were topped off as part of the services and I was charged separately for an oil filter crush washer, I consider this fee to be bogus and just another profit center for the dealership. Although this type of deceptive practice is rampant in the auto service industry, at least in NJ, it certainly isn’t enhancing your reputation. Please consider advertising the fully loaded price of your services to include incidentals (formerly known as overhead). More

Great service. Courteous technician I would recommend DCH service to my family and friends . I'm very satisfied Courteous technician I would recommend DCH service to my family and friends . I'm very satisfied More

Thanks god all the syaf givr me a good care over my break down couple werks ago, thanls a lot guy down couple werks ago, thanls a lot guy More

I went to get my car serviced a few days ago. Mickey was really helpful and helped me understand what services my car needed and explained them without even needing me to ask. Give the guy a rais Mickey was really helpful and helped me understand what services my car needed and explained them without even needing me to ask. Give the guy a raise. Thanks More

I'm very satisfied with the work that was done on my husband's car. Thank you! husband's car. Thank you! More