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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,199 Reviews

1,199 Reviews of DCH Kay Honda - Service Center

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August 24, 2021

Far exceeded my expectations. Exceptionally nice, clean service customer wait area. Max kept me up to date with service progress. He understood why I requested early service due to long road trip. More

by BUNNYK51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Brodbeck
Aug 24, 2021 -

DCH Kay Honda responded

Exceeding expectations is what we hope to do here at DCH Kay Honda. We're happy to have been able to give you quick and easy service before your long road trip. Safe travels, and have a great day!

August 18, 2021

Joe was pleasant and explained everything to me. It was a good experience. The wait time was not long. The waiting area was clean. The checkout person was friendly. More

by ERIN REARDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

DCH Kay Honda responded

Erin, thank you so much for the wonderful feedback about your experience with Joe. We strive to provide an excellent customer service experience and are thrilled that our team delivered that for you.

August 18, 2021

Joe was extremely helpful in scheduling a service appointment for as soon as possible and he kept me informed on the status of my repair which was completed as promised. I could not ask for more. More

by jcd
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

DCH Kay Honda responded

Thank you so much for the great review! We are so happy that Joe made your service experience an outstanding one.

August 14, 2021

Excellent communication regarding work that needed to be done when I dropped the car off, when the mechanic advised about additional recommended work and clear explanation of the bill when I picked it up. S More

by tjm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

DCH Kay Honda responded

It's great for us to hear that the trip all the way out here is worth it for you. Our team always does their best to make sure our customers leave feeling happy and satisfied. We hope to continue having you back at DCH Kay Honda for the foreseeable future!

August 12, 2021

I would not go to another dealership. Joe Budner (Service Advisor) is the best! He's knowledgeable, detailed, professional, consistent, honest, and saves me money. More

by koali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

DCH Kay Honda responded

We're more than happy to see Joe can keep you coming back for more! Take care, and we can't wait to see you again at DCH Kay Honda!

August 12, 2021

Joe Budner is exceptional. I trust him and the work done on my car. It's nice to feel like I have a good person in my corner who ensures my safe travels :) I was greeted warmly by Andrew (I think) he was p More

by lmoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fernandez
Aug 12, 2021 -

DCH Kay Honda responded

Thank you for letting us know that Andrew and Joe made your experience exceptional. We are always looking to provide great experiences for our customers here at DCH Kay Honda!

August 11, 2021

I have a pleasant visit to have my Honda for a non compliance recall - update the BCM unit. All done within an hour. I have been coming to this dealership to service my car since the purchase of my Ho More

by gwnewcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

DCH Kay Honda responded

We sure hope to continue seeing you here and letting our team assist you with all your vehicle's needs quickly and easily. Thank you for the kind review and have a wonderful day!

August 09, 2021

Purchased one of my cars there in April. Transaction was overall pleasant except for waiting around for a while but dealership offered for me to go home and had one of their sales people bring the car to my More

by Tommy1881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fernandez
Aug 10, 2021 -

DCH Kay Honda responded

Hi Tommy, we're delighted to hear that your personal experience could be pleasant in both the purchasing, and service departments. We appreciate you returning to us and we hope to see you return more times in the future. The team at DCH Kay Honda thanks you!

August 07, 2021

I have been satisfied with the excellent service @ DCH for over ten years and will keep coming back. Facility is spotless, everyone knowledgeable and helpful. Appreciate the coupon savings. More

by abmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

DCH Kay Honda responded

Thank you so much for your continued business with our team here at DCH Kay Honda. We truly appreciate you sharing this with us and letting us know that we could make sure you left satisfied for the last ten years. We certainly hope to see you again very soon!

August 06, 2021

Joe Budner is excellent! He is the reason I come to DCH Kay Honda. I just love his sense of humor and his willingness to work with me! KD More

by k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted the shuttle driver = where is your shuttle service???
Aug 09, 2021 -

DCH Kay Honda responded

It's always great to hear that a member of team can keep you coming back for more. We're happy to hear Joe can always help you out and get you what you need. Thank you for sharing this with us!

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