DCH Kay Honda - Service Center

Wonderful staff -knowledgeable and efficient - especially Tiffany Wessel. She swiftly resolved an unexpected problem. Communicates with customer step by step. Always pleasant and accommodating; always clear Tiffany Wessel. She swiftly resolved an unexpected problem. Communicates with customer step by step. Always pleasant and accommodating; always clear about procedures and costs. A pleasure to do business with her at DCH Honda!! More

Responsive and understanding to my needs- always a pleasure to deal with Tiffany Wessel ar DCH Kay Honda pleasure to deal with Tiffany Wessel ar DCH Kay Honda More

Handled my issues quickly and responded to my questions when I had them. Can't argue with that when I had them. Can't argue with that More

It was incredibly fast. We arrived for our appointment, they took the car, and in less than 90 minutes we were out. I also like that they send you a short video to update y We arrived for our appointment, they took the car, and in less than 90 minutes we were out. I also like that they send you a short video to update you on the work been done, and recommendations if there are any. More

Professional, identified and resolved problem expeditiously. Welcoming and friendly atmosphere. Technician explained problems clearly. To my satisfaction. expeditiously. Welcoming and friendly atmosphere. Technician explained problems clearly. To my satisfaction. More

The service seemed fine at first but when I got in my car all the items from my glove box were strewn across my front seat and floor, I’m guessing because I didn’t purchase the cabin filter replacement. Then all the items from my glove box were strewn across my front seat and floor, I’m guessing because I didn’t purchase the cabin filter replacement. Then a few days later my battery died even though it came up green on the diagnostic report. I’m not sure if something happened at the dealership to drain my battery or if the diagnostic was incorrect or not even run. I had to travel over 100 miles away for work and was almost stranded because of the battery dying. I do not know a lot about cars but highly rely on the diagnostic report to tell me if there are issues upcoming and frankly that is the main reason I go to the dealership. I’m second thinking whether or not I can rely on that and pay the premium that comes with going to a dealership for maintenance. More

Check in is quick. Tiffany is great. Like other dealerships, unfortunately, price quotes for replacing cabin and engine air filters is excessive. Especially given how Tiffany is great. Like other dealerships, unfortunately, price quotes for replacing cabin and engine air filters is excessive. Especially given how quick it is to replace these items. I’ll continue to replace these myself. More

Justin and his team always provide excellent service and advice. I appreciate their concerns and good will. advice. I appreciate their concerns and good will. More

Macey Didn't upsell changes unnecessary for fluids etc. I need a scratch touch up paint guy I need a scratch touch up paint guy More

Friendly service and was quick too. My Odyssey was purring like a kitten even though it is 13 years old. Also, the waiting area was clean and spacious.The WiFi was great, too. My Odyssey was purring like a kitten even though it is 13 years old. Also, the waiting area was clean and spacious.The WiFi was great, too. More