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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,345 Reviews

1,345 Reviews of DCH Kay Honda - Service Center

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September 04, 2021

Work was done quickly and provided useful and helpful recommendations. The recommendation on potential issue was communicated after work was completed, perhaps earlier would have been better. More

by thomasliu
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mickey Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

DCH Kay Honda responded

Thank you for positive feedback, Thomas. We're glad that you enjoyed your experience here at DCH Kay Honda! We'll be sure to continue improving.

September 02, 2021

Each time I've come into the office, the representatives have been very friendly and inviting. The work is always done in a timely manner. My last visit I was having a very stressful morning. The represent More

by isabellehill486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Fernandez
Sep 03, 2021 -

DCH Kay Honda responded

It's truly our pleasure help make your day better and deliver an absolutely wonderful experience for you. Thank you for being sure to choose us and we're more than happy to make this a trip that you can look forward to! Thank you and have a great day!

August 28, 2021

Excellent service and great service rep who was super nice and knowledgeable. More

by Jba03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

DCH Kay Honda responded

Hello, thank you for taking the time to share this review. Our team is happy to know you had a great service experience here at DCH Kay Honda and we hope to have you back fro any future needs.

August 27, 2021

I was very please that they were understanding that I needed to be back home ASAP and they accommodated in a timely fashion good job””””””””””” More

by nicksfalcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ELISE,NICK biello
Aug 27, 2021 -

DCH Kay Honda responded

Here at DCH Kay Honda, we know that time is precious. We want to get you in and back out on the street as quickly as possible. We're glad you're satisfied with your experience and we hope to see you again!

August 27, 2021

ProfessionalKept me updated frequentlyDiscussed the Professional Kept me updated frequently Discussed the maintenance issues and possible future needs Highly recommend Would highly recommend to a f More

by dannyreal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

DCH Kay Honda responded

Hi Danny, thank you for the recommendation. Our team appreciates your business and we hope to see you for years to come here at DCH Kay Honda!

August 25, 2021

Tiffany was excellent!! She got our car in earlier than promised and completed ahead of schedule. A pleasure to work with. Thank you Tiffany! More

by perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

DCH Kay Honda responded

The pleasure is all ours, Perry. It's our teams goal to get you in and out quickly, feeling happy and satisfied with your visit! Drive safe and have a great day!

August 24, 2021

Far exceeded my expectations. Exceptionally nice, clean service customer wait area. Max kept me up to date with service progress. He understood why I requested early service due to long road trip. More

by BUNNYK51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Brodbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Brodbeck
Aug 24, 2021 -

DCH Kay Honda responded

Exceeding expectations is what we hope to do here at DCH Kay Honda. We're happy to have been able to give you quick and easy service before your long road trip. Safe travels, and have a great day!

August 18, 2021

Joe was pleasant and explained everything to me. It was a good experience. The wait time was not long. The waiting area was clean. The checkout person was friendly. More

by ERIN REARDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

DCH Kay Honda responded

Erin, thank you so much for the wonderful feedback about your experience with Joe. We strive to provide an excellent customer service experience and are thrilled that our team delivered that for you.

August 18, 2021

Joe was extremely helpful in scheduling a service appointment for as soon as possible and he kept me informed on the status of my repair which was completed as promised. I could not ask for more. More

by jcd
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

DCH Kay Honda responded

Thank you so much for the great review! We are so happy that Joe made your service experience an outstanding one.

August 14, 2021

Excellent communication regarding work that needed to be done when I dropped the car off, when the mechanic advised about additional recommended work and clear explanation of the bill when I picked it up. S More

by tjm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

DCH Kay Honda responded

It's great for us to hear that the trip all the way out here is worth it for you. Our team always does their best to make sure our customers leave feeling happy and satisfied. We hope to continue having you back at DCH Kay Honda for the foreseeable future!

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