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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,464 Reviews

1,464 Reviews of DCH Kay Honda - Service Center

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August 09, 2025

Justin double checked lights that indicated a problem and made sure all were working well. More

by cjhogan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2025 -

DCH Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Kay Honda. Ken Kallok Service Director

August 09, 2025

Wasn’t too happy with the service. Dropped my car off Wednesday morning 9:15 and they called me in the afternoon letting me know they had to order the part to fix my trunk so it would More

by kyraaaconley105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember who called me
Aug 13, 2025 -

DCH Kay Honda responded

Kyra, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Ken Kallok Service Director

August 09, 2025

Had a 10:30 appt. for an oil change and tire rotation, i called that i was running late and arrived at 10:40 my car was not taken in until 12:19 and i didn’t leave t More

by venez140
Service Time
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

DCH Kay Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Ken Kallok Service Director

August 09, 2025

Three visits and bad parts shipped a total waste of time and would never recommend this service department. More

by itpro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Budner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Raymond
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

DCH Kay Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ken Kallok Service Director

August 08, 2025

Macey was very helpful and assisted me right away when I entered the service area. More

by CHRIS872
Recommend Dealer
Yes
Employees Worked With
Macey
Aug 08, 2025 -

DCH Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Kay Honda. Ken Kallok Service Director

August 08, 2025

Tiffany went above and beyond in making sure my car was taken care off to my satisfaction. She was responsive, professional, and personable. She kept me updated with the status of my car. I generally alway More

by Hussam.batshon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

DCH Kay Honda responded

Thanks for sharing your thoughts about your experience with DCH Kay Honda. We appreciate your business and hope to see you again soon! Ken Kallok Service Director

August 08, 2025

Very appreciative of the service, car status updates, and communications from Justin, as well as the customized video from the technicians. Thank you! More

by aycnyc917
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

DCH Kay Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Kay Honda. We look forward to having you as one of our valued customers for many more years to come! Ken Kallok Service Director

August 07, 2025

This dealership always has the best service and kindest people. I have been coming here for years and they are always the best. More

by Rameshsimak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

DCH Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Kallok Service Director

August 07, 2025

My experience was great. Ken & Joe went above and beyond to assure that I was satisfied with the service. Everything went well. I'm very happy and satisfied. More

by ISABELLEIHILL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Kallok Service Director

August 06, 2025

Always great service when I come here. Staff is wonderful Service is always quick also More

by IMTHATDRUMMER
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Raymond
Aug 06, 2025 -

DCH Kay Honda responded

Thank you for choosing DCH Kay Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Kallok Service Director

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