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DCH Paramus Honda
Paramus, NJ
5,296 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,296 reviews
August 16, 2015
Great Experience This was our 2 lease and we were getting a Honda Odyssey again. We had received a really quote over the internet and we went to see if it was real. This was our 2 lease and we were getting a Honda Odyssey again. We had received a really quote over the internet and we went to see if it was real. The rate was real and the dealership was clean, professional and very easy going. Stephen is the consummate salesperson. He is friendly, clear and extremely helpful. He was very prompt to answer any questions. Overall had a great experience with the dealership and Stephen More
by kevinod70
Employees Worked With
Stephen Berkowitz
August 13, 2015
Failed service experience after purchase of car I went to DCH Paramus on July 22 to buy a used Honda Accord. The service experience was decent, albeit slow (took about three hours from the moment we I went to DCH Paramus on July 22 to buy a used Honda Accord. The service experience was decent, albeit slow (took about three hours from the moment we decided on a car until paperwork was done). I am happy with the car, at least for now (three weeks later). With that said, issues began as soon as I left the dealership. 1) During my discussion with the financing manager we discussed a HondaCare package. The dealership offered it for approximately $1,400. The manager claimed that I must get the package at the time of buying the car. I later find out that this is not the case -- I could have purchased a cheaper HondaCare package from another dealership. 2) I only received one car key. The salesperson who sold me the car claimed that he has another key, he just "can't find it right now". I later found out that there is no other key. The dealership offered to produce one for me, but that requires going to the dealership again during their 9-5pm business hours (so half a day off and half an hour in traffic each way). 3) The biggest issue began about 10 days after purchasing the car, as I was waiting for registration and paltes. The salesperson kept texting me asking for more documents, claiming that my driver's license is expired (it is not). Over a period of five days, I supplied the dealership with every possible document: passport, social security card, utility bill, pay stub, W-2, you name it. Despite these documents, on the afternoon of August 6 (Thursday) the dealership informed me that they are unwilling to complete my registration process, and that I will have to do it myself. When I tried to talk to a manager, he was impatient, refused to provide any information on why they wouldn't continue with the registration, and generally tried to wave me off by repeatedly saying that he doesn't know anything. Unfortunately, my temporary plates expired on August 10 (Monday), which meant that 1) I had to drive to the dealership on the evening of Thursday 6 to get the title, 2) I had to go to the DMV on Friday 7 to get the registration done. Throughout out interaction DCH Paramus has been slow and unprofessional. Evidently, they do not care about repeat customers -- they just want you to buy a car, leave, and hopefully never come back. More
by dtelad11
Employees Worked With
Omar Corona, Shadi Saadeh
August 13, 2015
Excellent We got our car in 2 days, Lenny the dealer who served us was so proffesional and answered all our questions. Thank you Lenny for all your help! We got our car in 2 days, Lenny the dealer who served us was so proffesional and answered all our questions. Thank you Lenny for all your help! More
by Usenka
August 13, 2015
Great experience Was in the market for a new honda so decided to give DCH a try and it ended up being a great experience! Got my 2015 accord lease in one day! Would de Was in the market for a new honda so decided to give DCH a try and it ended up being a great experience! Got my 2015 accord lease in one day! Would definitely recommend to friends and family More
by jenuelmendez
August 12, 2015
Patient and helpful After having put off the prospect of buying a new car for ages, my family and I were still very unsure on what car to buy when we visited DCH Paramus After having put off the prospect of buying a new car for ages, my family and I were still very unsure on what car to buy when we visited DCH Paramus Honda. Luckily, our salesperson, Steve Chan, was incredibly patient and helpful. Due to our relative inexperience at the new car models, we were a little intimidated by the choices but Steve was very understanding and willing to help us in deciding which car would be the best fit for our family. Steve's professionalism and knowledge was a great help; by the end of the day we had already found a wonderful car that we will treasure and enjoy for many years to come. Steve ensured we had a good experience and we are very grateful for his kindness and excellent customer service. More
by Yak Tan
Employees Worked With
Steve Chan
August 11, 2015
Very happy Aron Varela was very helpful and understanding with me and my wife. We both thought we was not going to get the car but he surprised us both with the Aron Varela was very helpful and understanding with me and my wife. We both thought we was not going to get the car but he surprised us both with the keys and broke down the payments in our range he was the best More
by Young money
Employees Worked With
Aron Varela
August 11, 2015
Our new CIvic This was our 5th vehicle that we either bought or leased at DCH. Our prior salesperson retired and Steve took over for him. Thank you Steve for making This was our 5th vehicle that we either bought or leased at DCH. Our prior salesperson retired and Steve took over for him. Thank you Steve for making our experience just as good. You were very polite, knowledgeable, informative, and helped put us in the car that we wanted. Honda should be very proud to have you as an employee. Also a big thanks to Lou for his help in financing and walking us though the the process again with ease because of all his knowledge and being as efficient as he is. Another great DCH asset. As for DCH, we would not shop anywhere else, they have always been very fair not only with our purchases but also with an excellent service department thanks More
by Kosinski, Florian
Employees Worked With
the service department as a whole, Lou Saadeh, Stephen Berkowitz
August 11, 2015
Leasing a Honda CRV and Honda Accord My husband and I have been loyal Honda lease customers since 1990, dealing with DCH Honda for the first time in 2012. Our sales representative was H My husband and I have been loyal Honda lease customers since 1990, dealing with DCH Honda for the first time in 2012. Our sales representative was Hamad Deeb. We were thoroughly satisfied with Hamad and made sure our second time around in 2015, we worked with Hamad again. He is a true professional, making sure every detail was taken care of and that we were totally satisfied. As a matter of fact, we walked out of the dealership with two leased cars this time. Our thanks to Hamad and DCH for making sure our experience was a happy one. By the way, DCH also has an excellent service department, therefore, we will be back again. More
by franthek
Employees Worked With
August 10, 2015
New Honda Pilot 2016 We bought our first Honda ever. We are super happy about our purchase. Our sells rep was Hamad Deeb, he was polite, he wasn't pressuring us and he kne We bought our first Honda ever. We are super happy about our purchase. Our sells rep was Hamad Deeb, he was polite, he wasn't pressuring us and he knew all the cars. He spent a lot of time with us explaining all the features in the car when we purchased it. DCH Paramus Honda is the place to go for new/used cars. Thank you Hamad and thank you DCH Paramus Honda, you guys are great. More
by zgrywusek
Employees Worked With
August 07, 2015
s. berkowitz Stephen Berkowitz was a very pleasant change in dealing with a car salesman. He was extremely polite, considerate and patient. Plus, he knew about his Stephen Berkowitz was a very pleasant change in dealing with a car salesman. He was extremely polite, considerate and patient. Plus, he knew about his cars!! The millineals have arrived!! and they know how to sell a product!! Thanks Stephen, and I'll talk to you soon! best... matthew fairchild More
by matthew fairchild
Employees Worked With
Stephen Berkowitz
