Through the Costco auto buying program I was directed to Simi Toyota dealership. On the phone I worked with Bryan Long, he very promptly returned my calls, answered my questions and accommodated my needs, if there was something to follow up on, he sure did follow through.
Once I made the decision to purchase, I visited Simi Toyota and worked in person with Brendan O’Neill, from the start he was very friendly, he already knew who I was and what I was looking for per info Bryan had provided. Brendan presented me with facts and figures, and gave me the time and space to think things over and make a decision. No pressure no hassle. Once I had made a decision on a model, Brendan worked with his management to acquire the vehicle from another dealership, Brendan provided frequent updates and explained why the exchange between dealerships takes so long, they did nonetheless got the specific car I wanted, on the very same day. Brendan stayed after hours to ensure the vehicle was as I expected when delivered.
It’s been a few months now, I have taken the care back to Simi Toyota for scheduled service, my experience with the service team has also been very positive.