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DCH Wappingers Falls Toyota
Wappingers Falls, NY
7,752 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley.
LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE.
Rest assured that the car you get is the car you'll love.
No games.
No gimmicks.
No second-guessing.
This is the way car-buying was meant to be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 7,752 reviews
Verified Customer
February 02, 2024
I had a terrible service experience. I made an appointment, weeks in advance, for a simple oil change and tire rotation, and that I would be waiting for my vehicle for my appointment. I I made an appointment, weeks in advance, for a simple oil change and tire rotation, and that I would be waiting for my vehicle for my appointment. I purchased the lifetime oil change package when I bought the car. I also had concerns about the hatch/trunk of my car not opening all the way. I had a 1pm appointment and I dropped my vehicle off at 12:50pm. I inquired with the person handling my vehicle (Lauren Fusaro) after an hour waiting, at 2pm. At that time, I was told it would just be another 20 minutes. At 2:45, I received the video showing the safety inspection was completed. And I was told it would be another 15 minutes. At 3:25, I checked with Lauren again about the status of my car and I was told it would be another 5 minutes. I also informed her I would be submitting a complaint about the service today, especially if the trunk is still not fixed. She did not seem to care at all. People who checked in after me left before me. I was handed my keys at 3:40pm. Regarding my trunk, they told me it was opening fine- I explained over and over that it is not opening all the way and that I have to manually push it open the rest of the way open so that I don’t hit my head. It was ignored and I checked it when I finally got my vehicle and it was doing the exact same thing. I went back inside, and ultimately Lauren had a tech come out, Dan, who I showed the concern to. He (very quickly) was able to reset the setting so that the trunk fully opened. More
by GABBYROWLAND18
Employees Worked With
Lauren Fusaro
