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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,751 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,751 reviews

February 27, 2013

This is the third vehicle that I have purchased from DCH Wappingers Falls Toyota and the 2nd Toyota. Can't say enough about the Toyota vehicles and the dealership is just the easiest I have ever worked wit More

by ginamay14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2013 -

DCH Wappingers Falls Toyota responded

ginamay14: We appreciate this wonderful review. Purchasing three vehicles from the same dealership sends a clear message that you find us to be fair and informative, with great customer service. Right? That's how I see it! Our "hassle-free" process has been fine-tuned over the past three years until it's become a way of doing business that's second nature to us. We're glad your time with us was comfortable and pleasant...that's how car-buying should be! On behalf of Bill Albrecht, Mike Smith and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 27, 2013

was treated very well by the salesman and all other was treated very well by the salesman and all other employees at this dealership. Was given a better price for my trade-in then any other dealer. More

by DA2109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2013 -

DCH Wappingers Falls Toyota responded

DA2109: Thanks for this great review. We're glad your time with us left you feeling that you'd been treated fairly and that everyone was pleasant and made you feel comfortable. We hope to see you again in the future! On behalf of Bill Albrecht and everyone at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 24, 2013

I put off buying a car for a long time due to a bad experience in the past. DCH Toyota in Wappingers Falls was completely different. I walked in knowing the car I was interested in and they showed it More

by jmcginley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelita Darby, Naeem Randall
Mar 19, 2013 -

DCH Wappingers Falls Toyota responded

jmcginley: Thanks for this awesome review. We'd like to believe that we have erased any negative memories you may have had from past experiences. Going forward, you can feel confident that your vehicle will provide many years of comfortable, happy memories....and that we'll be here for you to keep it that way! We appreciate your business and look forward to seeing you in the future. On behalf of Naeem Randall and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 22, 2013

We walked in to the dealership to test drive a 2013 Camry and drove our new Camry out. The car sold itself, but the service was amazing. The easiest car purchase we have ever made. The salesman, Bobby Puc More

by greg23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2013 -

DCH Wappingers Falls Toyota responded

greg23: Thanks so much for this wonderful review. Your buying experience with Bobby sounds like the perfect scenario: friendly, informative service combined with a beautiful, well-made product. We're glad you found your time with us to be "amazing"...our goal is to continue to delightfully surprise those who visit us with an unmatchable service experience. It sounds like we've accomplished that! On behalf of Bobby Pucher and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 21, 2013

They made me a reasonable starting offer. I got an excellent offer elsewhere and asked them to compete. They agreed to match that offer. Very good to work with. More

by Xchemist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2013 -

DCH Wappingers Falls Toyota responded

Xchemist: We appreciate this 5-star review. We're happy we were able to provide you with a match to the quote you'd received...plus you get the advantage of our top-notch customer service! Our long-term commitment to providing the best customer service in the Hudson Valley means we'll be here to answer any questions you have in the future and our award-winning service team will take excellent care of your vehicle. On behalf of Kevin Nelson and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 17, 2013

Bill was easy to talk to, not pushy, and willing to work with me. He made it easy, and was patient and willing to explain about the car. He took the time to show, as well as tell about the car, mechanically More

by squanny89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2013 -

DCH Wappingers Falls Toyota responded

squanny89: Thank you for providing this awesome review. We're glad that your time with us was both comfortable and informative. We realize that purchasing a vehicle is a huge commitment and we want everything to be just right. You and your vehicle will be spending a lot of time together! We're here if you have any questions in the future and we appreciate your business. On behalf of Bill Albrecht and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 17, 2013

I hate car shopping, but DCH Toyota has changed my views on this. Right away I was greeted by Mr. Bobby Pucher who was kind, not pushy and was willing to help. I ended up having to go back to him 3 times More

by rayalight1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2013 -

DCH Wappingers Falls Toyota responded

rayalight1: Wow! We really appreciate this glowing review! It's very gratifying to know that we've provided such a top-notch experience for you. We are so glad to know that we're changing the way customers look at car shopping...and we'll continue on this path...one customer at a time. Your feedback is so valuable in sending the message that purchasing a vehicle should be FUN. And exciting! On behalf of Bobby Pucher and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

February 15, 2013

Like a lot of people, car dealerships are not a place that we like to spend time at. DCH Toyota and Robert Schaeffer made the whole experience of buying a new Tundra relatively pain-free. Excellent price More

by hkimlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schaeffer
Mar 12, 2013 -

DCH Wappingers Falls Toyota responded

hkimlin: Wow. We appreciate this wonderful review. And we appreciate you taking the time to publicly praise Rob Schaeffer and our team for providing you with the excellent customer service we know you deserve. We believe that it speaks volumes when someone goes to the trouble to provide a positive review shortly after leaving the place of purchase. Oftentimes, it's the angry reactions that take center stage. Thank you for the kudos...those 5 stars mean a lot! On behalf of Robert Schaeffer and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful Tundra- Lee Burns, General Manager

February 05, 2013

Consistently enjoyable experience without any vestige of pressure, any hint of "hidden agenda," etc. Willingness to explore full range of options and take the client's perspective: what we need and are look More

by edelbevan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 12, 2013 -

DCH Wappingers Falls Toyota responded

edelbevan: Thanks so much for this awesome review. I especially liked the part about "no hint of a hidden agenda"...and I think we've all been there. At the crux of it, everyone wants to feel like they're being respected and heard. Right? I also believe that a true test of quality is consistency...and I'm glad you feel you've received steady, dependable customer service each time you visit. On behalf of MJ Herring and all of us at DCH Wappingers Falls Toyota, we appreciate this rave review and we hope you continue to enjoy that new ride- Lee Burns, General Manager

February 04, 2013

The best car shopping experience ever! Rob was amazing, attentive, personable and able to answer all questions. I usually dread getting a new car when my lease is up, I walked in, was offered the best opt More

by jennyjen1387
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2013 -

DCH Wappingers Falls Toyota responded

jennyjen1387: Wow. Thanks so much for this wonderful review! We appreciate the time it takes to provide your thoughts regarding your experience with us. I think we agree that it's sad when someone dreads buying a new car...it should be a joyful time...not an uncomfortable one! We're glad we were able to erase your negative experience and replace it with a much more positive one. We're happy and proud to be your lifelong vehicle provider! On behalf of Bobby Pucher and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

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