DCH Wappingers Falls Toyota

My wife and I were searching for a car that would have better gas mileage than my current SUV but still had the room and storage. Daniel came up and greeted my wife and I upon entering the showroom and im better gas mileage than my current SUV but still had the room and storage. Daniel came up and greeted my wife and I upon entering the showroom and immediately began to give us excellent customer service. He asked us what our needs and wants are and explained the ins and outs of buying a car from his dealership. (This is the first dealership that I have ever been to where they don't get paid on commission). He didn't try to show me the most expensive car or go out of my price range, he showed me exactly what was in my budget and where I wanted to be in payment which was literally no payment. Daniel was very patient with us because we had an infant with us and she can get very fussy so we wanted to be in and out as quick as possible and he did every thing in his power to expedite the process. After a couple of minutes we found the car we wanted and had our trade appraised. Long story short we bought a used Camry from them and we love it. We will never buy anything but a Toyota going forward and will never shop anywhere but DCH because they really delivered customer happiness and I am very hard to please so that says a lot. Thanks to Dan and his team for making my wife and me have the best experience EVER for buying a car! More

This is my 3rd Toyota. I was replacing my 1991 Toyota pickup with over 480,000 miles on it so it didn't take any convincing for me to buy another Toyota because the mileage and the reliability speak for pickup with over 480,000 miles on it so it didn't take any convincing for me to buy another Toyota because the mileage and the reliability speak for itself. I knew DCH was a well rated dealership but my choice was to stay close to home except the other dealership was closed on Sunday and you were opened. We were greeted at the door and introduced to Melissa. She worked with us geting the best truck and deal, even lower than I expected. I never felt any pressure to make a decision and I am very happy with the decision I made. I'm considering leasing a car in a year and I will definitely come back to DCH in Wappinger Falls, NY I am glad I made the decision to come here and would recommend DCH Wappinger Falls Toyota to everyone and ask for Melissa. More

After visiting other dealers this was a great experience. Our salesperson was informative, friendly and very knowledgeable which is something that we found lacking at the other dealer also the price after sh Our salesperson was informative, friendly and very knowledgeable which is something that we found lacking at the other dealer also the price after shopping around could not be beat ! More

Not pressured by salemen when I entered dealership. Not pressured by salemen when I entered dealership. Salesman knew the car, the Prius station wagon, which is a little high tech to say the least. Ma Not pressured by salemen when I entered dealership. Salesman knew the car, the Prius station wagon, which is a little high tech to say the least. Manager, salesman, and finance person did not play games with you concerning figures. As a woman purchasing car I felt that they did not try to impress me with just the looks of the car, but introduced the mechanics of the car as well. Salesman asked what the car would be used for and the amount of driving I do,previous dealerships did not. Manager gave me what I expected on my trade in. Dealership has free course on the mechanics of the Prius and maintaining the Prius. Having come from my previous dealership that I was with for the last 10 years and being the previous owner of full packaged mercedes trucks, I was very surprised at how well the Prius held the road,offered all the extras that the Mercedes did, and ESPECIALLY THE GAS MILAGE I AM GETTING since I have had it home the past 2 days. Finally, the greatest surprise about the dealership is that,(being I had really no intention of buying a car from them the very same day and taking it home that day, was the attentiveness and the interest in my needs by all staff, plus the fact that the salesmen respected me as a woman buyer.Needless to say I am very happy with my new car and my husband wants to know when he will be allowed to drive it!!! More

I've been considering buying/leasing a new vehicle for a of couple years now, but after having had so many negative experiences at other local dealerships, I've been putting it off. Unfortunately, my car di of couple years now, but after having had so many negative experiences at other local dealerships, I've been putting it off. Unfortunately, my car died unexpectedly last week, and it was time to move on. When I went into Toyota of Wappingers, I didn't have as much money saved up as I would have liked. I only hoped that I might be able to leave there in a shiny new Camry. After walking through the door, I met with Bobby Pucher. I immediately felt comfortable with him. He had a welcoming smile, a great personality, and was very professional. I sat down and told him what I wanted and what I could afford, and not only did he help me get into the Camry I wanted, but he helped me get into an even nicer model then I thought possible! I was just thrilled. I felt the entire process went very smoothly. Ive heard horror stories from friends about what a nightmare it can be trying to get into a new vehicle, but I was in and out of there in a relatively short amount of time, and found the experience to be rather exciting. Everyone in there seemed pretty laid back, and at no time did I ever feel 'Sold'. Even the finance manager seemed like a really nice guy :) I definitely give this Toyota dealership 5 stars. I would give it 10 if I could. I had an extremely positive experience there, and I highly recommend it. As for my shiny new Camry... I'm in love. (happy dance!) More

I went to DCH Toyota to look at a used vehicle I had seen on their website. From the moment I walked in the front doors until I drove off with my car a couple days later, I was treated with nothing but frie on their website. From the moment I walked in the front doors until I drove off with my car a couple days later, I was treated with nothing but friendly, considerate and efficient personnel. My salesman was Michael Gottuso, who I can tell you goes well beyond the normal car salesman. He was so professional and friendly during my dealing with him and went out of his way to make sure that my purchase went as smoothly as possible. I was treated by everyone at DCH Toyota as if I purchasing a new, high-end model Toyota, instead of an older used vehicle. I am completely satisfied with the dealings of the sales department, as well as the financing of the vehicle. I will recommend DCH to anyone I know that is in the market for a new or used vehicle. From a completely satisfied customer who just loves her new used SUV. More

I had to get something very simple fixed on my Rav4. Taryn was very nice and extremely helpful. I got a call back when my part came into the dealership. I would recommend DCH Toyota in Wappingers and es Taryn was very nice and extremely helpful. I got a call back when my part came into the dealership. I would recommend DCH Toyota in Wappingers and especially Taryn!!! Thanks! More

Thank you so much Scott and DCH Toyota for all your help in assisting me choose my first new car! Scott was very professional and knowledgeable. I feel he provided the best possible customer service and app in assisting me choose my first new car! Scott was very professional and knowledgeable. I feel he provided the best possible customer service and appreciate him taking the time to fully explain all options. I rated 5 stars because of the friendly environment, professionalism, the great customer service. I did not at all feel pressured to buy or sign at any time. I felt assured in making my final decision. Yes I would recommend Scott and DCH Toyota and will certainly be returning for future business. More

My wife and I were looking to trade in our lease and purchase a new Rav 4. We never considered going to any other dealer because of the wonderful customer seervice that your Toyota dealership provides. purchase a new Rav 4. We never considered going to any other dealer because of the wonderful customer seervice that your Toyota dealership provides. We met with Dan and he really took his time to discuss every detail with us. He never hasselled us, made us feel pressurred and always made sure we were comfortable. When we came in to finalize our purchase, again, Dan and his co-workers were very professional and helpful. I would definitely recommend this dealership when looking to purchase a new car. We will definitely do business here again. More

On October 6th, 2012, I made the decision to purchase a brand new vehicle. I have always owned used cars, so this was a new experience. I had heard nightmares about pushy sales people, haggling, and the p brand new vehicle. I have always owned used cars, so this was a new experience. I had heard nightmares about pushy sales people, haggling, and the process about purchasing a vehicle from a dealership as an undesirable chore. The minute I walked through the door into the showroom, I was greeted with a friendly smile from Michael Maresca. He asked me what I WANTED, not what I "should have." It was great to see that he was willing to make what I wanted happen - not push something onto me that I didn't want (lease). I told him what I wanted to purchase a vehicle, I told him my budget, and I told him about my trade in vehicle. His personality was magnetic. I didn't feel like I was dealing with a "sales man". It felt much more personal - as if I were talking to one of my friends. I had 1,000 questions and he provided me with 1,000 answers. Not once did I feel uncomfortable nor pressured. I felt that my feelings mattered and I was treated with the highest level of courtesy and respect. He spent a lot of time with me and showed me the cars I wanted to see. He showed me every feature of the car inside and out and I had decided that the 2012 Camry SE was the perfect car for me. I was sold on this car, but I decided to think about it overnight to ensure that I was making the right decision (purchasing a vehicle is a serious decision and I did not want to rush a purchase). The next day, I returned to the dealership to take a second look at the Camry. Michael was with another customer at the time, so I was greeted by Bill Albrecht. He was very nice and he was very understanding of what I wanted. He answered all of my additional questions and I decided to purchase the vehicle. The next day (Monday) I returned to sign the papers. The car was squeaky clean and in tip top shape. Bill got all of the final paperwork ready. I sat with Mr. Goldberg to sign the paperwork. Mr. Goldberg explained everything that I had to sign, answered all of my questions, and went through all of the additional extended warranty options. I elected to purchase GAP insurance for my protection. Once all of the paperwork was signed, Bill escorted me to my new vehicle and showed me everything I needed to know (how to turn on the lights, wipers...etc). He gave me his business card and said if I ever needed anything to call. A week later, I received a phone call from Mike and Bill to make sure I was 100% satisfied with my purchase and if I had any additional questions. It was nice to see that once the sale was done, my customer satisfaction was still VALUED. This was the best experience and I am so happy that it went so smooth. Purchasing a vehicle from Wappingers Toyota was far from a nightmare, it was a dream come true. I love my car, I love the service I received, and Wappingers Toyota will always be my #1 referral to friends and family. THANK YOU! More