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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,826 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,826 reviews

January 06, 2013

DCH provided friendly, efficient service. They worked with me to find exactly the right vehicle I wanted. They were especially careful to explain every detail all along the way, from the vehicle descrip More

by bbfair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walsh, Rob Goldberg, Pinkal Patel
Jan 09, 2013 -

DCH Wappingers Falls Toyota responded

bbfair: Thanks so much for this 5-star review. We're glad we made you feel like a valued customer...that's just what we were going for. We feel it's important to "Deliver Customer Happiness" and we'd like for all of our customers to feel as you do. It's always nice to see our efforts to ensure our customers are well-informed on their purchase haven't gone unnoticed...and we appreciate the shout-out. On behalf of Michael Maresca, Pinkal Patel and everyone at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

January 05, 2013

I cant say enough about how Michael Maresca made us feel comfortable, no pressure, never trying to push you into something or steer you in a direction you didnt want to go. Explained all the features in the More

by Kat Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Rheal
Jan 09, 2013 -

DCH Wappingers Falls Toyota responded

Kat Bee: Thank YOU for this fantastic review. There's nothing more gratifying than having a satisfied customer who is appreciative of our efforts. It just doesn't get better than that! We're glad your time with us was enjoyable and informative and you know that Michael and the rest of our team are here for you if you have any questions in the future. We appreciate your business and hope you'd feel confident recommending us to friends and family. On behalf of Michael Maresca and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

December 31, 2012

It was a pleasure working with Michael. He was knowledgeable, easy to work with, and aware of our needs as a buyer. Good Job!! Thanks! More

by lisamcewen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

DCH Wappingers Falls Toyota responded

lisamcewen: Thanks so much for providing this awesome review. Michael is one of the newer members of our team and it's great to see him receive some kudos for a job well done. It sounds like all the bases were covered: knowledgeable, easy to work with and aware of buyer's needs. We appreciate you taking the time to leave this review! On behalf of Michael Vitolano and all of us at DCH Wappingers Falls Toyota, enjoy that ride- Lee Burns, General Manager

December 31, 2012

We purchased a 2008 Yaris and decided to trade in the vehicle and purchase a 2012 RAV-4 and taking advantage of the 0% down for 60 months. Michael Vitolano and the supporting staff were incredibly "hass More

by mtoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

DCH Wappingers Falls Toyota responded

mtoyota: We appreciate this wonderful review. We're glad you found our Hassle-Free process to be pleasant and upfront. That's exactly what we were going for! It's gratifying to have the customer say "thank you" for providing a great experience...and we know that everyone deserves the same excellent customer service. So, thank YOU for publicly recognizing our hard work...and for being such a great customer to work with! On behalf of Michael Vitolano and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful RAV4- Lee Burns, General Manager

December 30, 2012

In 2009 I purchased a Toyota Camry (my 3rd) from DCH Wappinger Falls. I was interested in trading that car in for a new Camry - the 60 month 0 percent interest was definitely an incentive. A few wee More

by Maureen Larkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

DCH Wappingers Falls Toyota responded

Maureen Larkin: Thank you so much for this terrific review! We love reading about our customer's experiences with our dealership...especially (of course) when it's as complimentary as yours. Your rendition of your time with Daniel is exactly what we would hope every one of our customers would repeat...and we strive to remain consistent with our excellent customer service. We appreciate you recommending us to others and we look forward to seeing your husband (and we'll hope you'll come along as well to say hello) in the future. On behalf of Daniel Coppola and the entire team at DCH Wappingers Falls Toyota, enjoy that beautiful new Camry- Lee Burns, General Manager

December 29, 2012

I was very happy dealing with Michael Maresca who sold us my new 2013 Toyota Avalon. He was low key, no pressure in the best possible way. He really listened to our wants, concerns in buying a new Avalon, de More

by allan h.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2012 -

DCH Wappingers Falls Toyota responded

allan h: Thank YOU for this wonderful review. We're so happy that your purchasing experience with Michael was so positive and that your beautiful, shiny Avalon was properly decked-out upon your arrival! We realize what a monumental purchase a new vehicle can be and we're happy to make every effort to provide you with the best buying experience possible. We're glad Michael facilitated that. On behalf of Michael Maresca and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful new Avalon- Lee Burns, General Manager

December 29, 2012

I have purchased several cars from DCH and have enjoyed the experience very much. One of the reasons for my loyalty is Taryn B who has provided a level of excellence that is unparalleled. I also greatly ap More

by brucepjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel
Dec 31, 2012 -

DCH Wappingers Falls Toyota responded

brucepjc: Thanks so much for this terrific review. We appreciate the shout-out to Taryn, Michael and Pinkal and acknowledge their hard work and dedication. Customer loyalty is vital to a successful retail business and we are no exception...and the fact that you're willing to express your satisfaction with Taryn and our team in this public venue is greatly appreciated. Thank you for recommending us to family and friends...that's the highest praise we could expect! On behalf of Taryn Bellino, Michael Maresca, Pinkal Patel and all of us at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

December 27, 2012

I had previously bought a 2008 Toyota Sienna from the dealership and was looking to trade it for a new more practical vehicle for my changing family. I had stopped in once previously to casually browse, More

by mommajacq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeem Randall
Dec 31, 2012 -

DCH Wappingers Falls Toyota responded

mommajacq: We appreciate you taking the time to leave this wonderful review. Experiences like yours are such an absolute pleasure to read...and make us very proud of our team, especially Naeem. Your continued trust in our ability to deliver a consistent, fair and comfortable experience means the world to us and drives us (pun intended!) to strive for even higher customer satisfaction in the future. Thank you for the recommendation of friends and family...and rest assured that your son's vehicle will be safe, reliable and (especially important to our young drivers) a sweet ride. On behalf of Naeem Randall and all of us at DCH Wappingers Falls Toyota, enjoy that new beautiful ride- Lee Burns, General Manager

December 21, 2012

An absolutely first rate experience -- well worth the trip from 100 miles away on Long Island. In contrast to sales games at my local dealerships, I found DCH's no hassle pricing a few hours after I wal More

by Ed from LI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Delaney, Michael Gottuso, Corey Dehl
Dec 24, 2012 -

DCH Wappingers Falls Toyota responded

Ed from LI: Wow. Your review has us grinning from ear-to-ear. What a great early Christmas present! We appreciate every aspect of this review and the time you invested to detail some of the things that you found helpful. We're sorry you've had some previously negative experiences at other dealerships...and our goal is to ensure that you never experience a bad one again! When we say we're "Delivering Customer Happiness", we walk the walk. So glad you agree! On behalf of Michael Gottuso and all of us at DCH Wappingers Falls Toyota, enjoy that beautiful Avalon- Lee Burns, General Manager

December 15, 2012

Rob Schaeffer sold me a 2013 Tacoma a couple of months ago. He was great. Friendly, honest, and accommodating. I happily drove over an hour to return to the dealership to pick up my new truck, because More

by tacoct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ames Conant, Robert Schaeffer
Dec 24, 2012 -

DCH Wappingers Falls Toyota responded

tacoct: Thank you for providing this candid review of your experience. We apologize for the oversight in properly re-installing the interior trim pieces and I hope that since this posting, your issue has been resolved by our service team to your satisfaction. If it has not, please feel free to contact Jeff Walsh, our service manager, at (845) 296-4261 so you can be assured your issue has been completely addressed. On behalf of Robert Schaeffer and all of us at DCH Wappingers Falls Toyota, we appreciate your business and hope you're enjoying that new Tacoma- Lee Burns, General Manager

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