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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,756 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,756 reviews

June 05, 2012

I have gone to ther local dealers, and they by far do not I have gone to ther local dealers, and they by far do not compare to DCH. I have not ever been more completely satisfied with any dealer as I have More

by kimbilly49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villar
Jun 08, 2012 -

DCH Wappingers Falls Toyota responded

kimbilly49: We appreciate this rave review. It's gratifying to know that our hard work to provide the very best customer service is noticed and acknowledged. We will continue to refine our process to ensure that our customer service continues to match the high quality of our vehicles. On behalf of Jose Villar and everyone here at DCH Wappingers Falls Toyota, we thank you for your business and look forward to seeing you in the future- Lee Burns, General Manager

June 04, 2012

Started out as your typical car buying experience. What my wife and I came to the dealer to find was a new or used Corolla in a reasonable price range. Jose Villar was awesome. We would buy a car from him More

by Scalli01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael limata
Jun 18, 2012 -

DCH Wappingers Falls Toyota responded

Scalli01@msn.com: As the general manager at DCH Wappingers Falls Toyota, I am sorry to read about your recent experience at our dealership. While I’m happy you found your customer service experience with Jose to be enjoyable, I understand that your exchange with Mike was not. Although we make every effort to provide everyone who walks through our doors with the best possible outcome, sometimes we fall short. Whether it’s intentional or not, we understand that occasionally the exchange between a member of our team and a customer is less than perfect. On behalf of Mike, I would like to offer apologies if you were made to feel in any way disrespected and I also appreciate the positive shout-out to Jose. As I'd stated in our private email exchange, I would have welcomed the opportunity to speak with you, if only to personally apologize but to also have had the opportunity for you to provide valuable feedback to help us to be better. Regrettably, you have chosen not to reach out. I wish you well- Lee Burns, General Manager

June 03, 2012

We had a terrific experience at DCH. This was my first experience with this dealer and George DeNivo was knowledgeable, helpful and patient as we asked questions, and considered the purchase of either a u More

by Larry234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2012 -

DCH Wappingers Falls Toyota responded

Larry234: Thanks so much for this wonderful review. We appreciate that you traveled to another state to find the perfect car at the perfect price....and we're glad we were able to provide you with a friendly, comfortable atmosphere. George is the consummate professional and he really knows Toyota! If you have any further questions about that beautiful new car, feel free to give us a call. On behalf of George DeNivo and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

June 01, 2012

This was my 4th time leasing a car with DCH Wappingers Falls Toyota. They have earned my trust many times over. I have experienced other dealerships and have no desire or need to visit any other after bei More

by s.vario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stella Vario
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

s.vario: So happy to read that you're so happy! We understand very well the loyalty customers can feel for the Toyota brand...they truly are the best cars on the road! We really appreciate this wonderful review...and we're honored that you've chosen us as your dealership four times. We work hard to earn that level of trust and satisfaction and it's gratifying to read that our efforts are recognized! On behalf of Melissa Sinapi and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

June 01, 2012

I had a fairly good experience with this dealership. The sales consultant I worked with was friendly and went the extra mile to help me with my purchase - even going so far as to give me a ride home when my More

by escottmcgrath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villar
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

escottmcgrath: Thank you for providing this candid review. We appreciate that your time is valuable and we are working hard to streamline our process to shorten the time it takes to complete the necessary paperwork, especially during our peak traffic times, like the end of the month. We are always looking to improve our processes and will definitely take your suggestions seriously. We hope you know that your business is important to us. We're glad that your time with Jose was comfortable and that he was able to offer you a ride home. On behalf of Jose Villar and everyone here at DCH Wappingers Falls Toyota, we appreciate your business and look forward to seeing you again- Lee Burns, General Manager

June 01, 2012

I have had the luxury of not having to purchase a vehicle in many years so I was not looking forward to this adventure until it began. The experience was "easy", very straight forward, the pricing was excel More

by 212026310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

212026310: We love that you've referred to it as an adventure. This made us smile! We appreciate this great review and we're glad that your experience with Scott was so positive. We're guessing that you're enjoying the luxury of having a new car! Thank you for the high praise and public recommendation...it's always great to see our efforts in print. On behalf of Scott Daniele and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

May 31, 2012

Good selection of cars. Rolando was very helpful. Close out process very slow - I had to wait an hour and a half before I started the paperwork process which was frustrating as I had an appointment for a s More

by jjgibson
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

jjgibson: We appreciate you leaving this review...and we are making every effort to improve our close out process, especially at the end of the month when we're typically so busy. We respect your time and will continue to fine-tune our process in an effort to streamline it as much as possible. We're glad to hear your time with Rolando was informative and that you found our inventory to be plentiful. On behalf of Rolando Dones and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

May 31, 2012

I just wanted to take this time to thank the service department. They are, by far, the best service department I have ever delt with. What impressed me the most was not only how I was treated, but seein More

by Jayequinox
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

Jayequinox: Thank you for this wonderful feedback! Comments like yours are absolutely vital in helping our customers understand how our entire team works together...and how important excellent customer service is to us. We are very proud of our service department and realize that they are an integral part of our DCH family. We appreciate the kudos! On behalf of Jay Milazzo and everyone here at DCH Wappingers Falls Toyota, thank you for choosing us and we look forward to seeing you again- Lee Burns, General Manager

May 31, 2012

Bobby answered all our questions and was responsive to all our needs. One car was obtained from another dealership and timing was quick and arranged to be convenient for us. Bobby came in on his day off More

by lemmett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2012 -

DCH Wappingers Falls Toyota responded

lemmett: We appreciate this awesome review. We're glad to hear that your time with Bobby was both informative and convenient. Our goal is to ensure that everyone receives the same excellent customer service. Whether it's meeting a customer on his day off or making special arrangements to find the exact vehicle you're looking for, Bobby goes the extra mile to ensure that his customers receive 5-star treatment! On behalf of Bobby Pucher and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

May 30, 2012

Knowlegible about the car. Did exactly what they agreed to do. After the sale help was readily available. Weston's answering the phone were polite and knew now to direct to the right person. More

by Shelly99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pinkal Patel
May 30, 2012 -

DCH Wappingers Falls Toyota responded

Shelly99: Thank you for this excellent review. We appreciate your feedback and are glad that you found everything (and everyone) to be accommodating and informative. If you have any questions down the road, please feel free to contact us. On behalf of George DeNivo, Pinkal Patel, Bobby Pucher and everyone here at DCH Wappingers Falls Toyota, enjoy that new ride- Lee Burns, General Manager

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