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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,375 Reviews

4,375 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 27, 2023

Everyone at the Wappingers Falls Toyota dealership was great! From the valet that greeted me when I pulled in to the service advisor Mat Rivera who helped me with my car. He was very knowledgeable and lis More

by ROBSEXTON67
Recommend Dealer
Yes
Employees Worked With
Mat Rivera
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Mat Rivera was able to take care of your vehicle in a timely manner!

December 27, 2023

Excellent since the operation is well organized, carrying for the customer Good service Keep me informed Facilities are excellent More

by Alissan
Recommend Dealer
Yes
Employees Worked With
Do not remember
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 27, 2023

They made buying a car a very pleasant experience. They were all helpful and made it so easy More

by ITZDADOGG
Recommend Dealer
Yes
Employees Worked With
Several people
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was so helpful during your visit!

December 27, 2023

Dropped my car off for a 7:30 appointment. They didnt get to my car until the following day. I had to call out of work because I could not get to work without my car. More

by TOME.STOLZ91
Recommend Dealer
No
Employees Worked With
Matthew
Dec 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 27, 2023

Good communication at dealership, poor communication between reservation and service desk. This was third try to update key FOB. Not prepared first two times. More

by Humsor
Recommend Dealer
Yes
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We'll be sure to share your comments with our management team.

December 27, 2023

Angel was very patient and made sure I found the exact car that fit my needs. I am a first time expecting mother and he allowed me to test drive all the vehicles I came in to see. 10/10 More

by VERONICALUCYX3
Recommend Dealer
Yes
Employees Worked With
Angel Mejia
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Angel is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

December 27, 2023

It hasn't been the best on some of my past visits but this one was excellent. Judy was fast and very thorough with communicating and she got my car done a day early! More

by NICOLE.PASZKIEWICZ
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was so helpful during your visit!

December 27, 2023

I specifically asked for the air pressure in the tires to be checked. When I picked the car up the tpms light was still on. Also, you should take out the paper that is on the floor of the driver side when fi More

by scherer.ron
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Dec 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

December 27, 2023

Kurt was great and super helpful. He took the tine to show us great options for our needs and agreed to bring the car to the mechanic to be checked before we bought it. Always kind an More

by alex.lora9
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Boye
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Kurt was helpful during your visit.

December 27, 2023

Informative and helpful I was informed about the status of my vehicle and being the video of the inspection was pretty cool More

by KPACHECO34
Recommend Dealer
Yes
Dec 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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