Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,356 Reviews

4,358 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
November 16, 2023

Called and left message - you never returned the call. Tried again- now stuck in an infinite phone loop. Had to call sales to get through, but I did get an appointment (the positive part). I asked for ser More

by EPUPKO
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sorry, did not take names
Nov 20, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 16, 2023

I would recommend this service center to anyone with a Toyota.. it was fast smooth and I’m pleased with the employees communication and professionalism.. thanks More

by ASCH032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Freitas
Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

November 15, 2023

This was the first dealership that actually listened to my wants in my needs and I really appreciate that especially when I told him don’t bug me every other day to tell me that it was a new vehicle. My sa More

by DUCKHUNTER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

November 15, 2023

Fast and efficient. Report was also awesome. Thanks will be coming back. Will be back. More

by Rodolfo Ortega
Recommend Dealer
Yes
Employees Worked With
Matt Maffucci
Nov 15, 2023 -

Rodolfo Ortega responded

This still the best Toyota Service around. Thank you again!

November 15, 2023

DCH Wappingers addressed my issues to my satisfaction and Keith Halstead was a great asset. I look forward to my next visit. More

by MAWJJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Halstead
Nov 15, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Keith Halstead provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

November 15, 2023

Fast, pleasant, nice to me and very nice to the dog I walked the dog and wasn't ready to have it ready when I got back but it was all ready when I got back. More

by rutheisenhower0
Recommend Dealer
Yes
Nov 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your five star rating.

November 14, 2023

Very professional. Michael even picked me up from my house 20 miles away in order to make the deal happen. More

by Iamkamil
Recommend Dealer
Yes
Employees Worked With
Michael Pascucci and Dylan
Nov 14, 2023 -

Iamkamil responded

Great dealership

Nov 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad to hear that Michael was so helpful with all of your needs.

November 14, 2023

Gabriel was awesome from the start. He answered all my questions and made me feel comfortable even though I was nervous. I had a good experience from sales to finance and I love my new More

by mandergrl
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Pineda, Tom Deluca
Nov 14, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Gabriel provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

November 14, 2023

Excellent service as always. Thanks for getting me in on short notice. three more words More

by OHAREM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience. We are thrilled to hear that our team was so helpful.

November 14, 2023

Very pleasant and positive I am very happy with my sales rep and the service I received More

by KGLASS121062
Recommend Dealer
Yes
Employees Worked With
Angel
Nov 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

...
109
...