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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,390 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,390 Reviews of DCH Wappingers Falls Toyota - Service Center
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February 26, 2021
Great service on my last scheduled appointment. The worked was completed in a timely manor and completed on schedule. Very happy with my service appointent. worked was completed in a timely manor and completed on schedule. Very happy with my service appointent. More
by sk1faster
Verified CustomerEmployees Worked With
Mike Giordano, Daniel Sweeney
February 24, 2021
I had four tires I needed mounted and balanced. Service itself was very good. However when I initially called to ask the price I was told it was going to be $180 something. I assumed that this was a mista itself was very good. However when I initially called to ask the price I was told it was going to be $180 something. I assumed that this was a mistake because that’s very high so I stopped in to confirm and was told they were twenty a tire. So as I was making my appointment they changed and said it was instead going to be $30 due to them being low profile tires which they aren’t. (Stock 2018 Camry se) So I followed through because I did need the tires on and on the day of my drop off I was told they were $120 flat rate and that’s what it always is. Just confusing on price and the breakdown. More
by JMCB791
Employees Worked With
Mike Giordano
February 23, 2021
We had a wonderful experience working with Michael Newsham in the DCH Wappingers location. He was very virtuous and answered all of our questions and concerns. We will be Toyota drivers for a very l Newsham in the DCH Wappingers location. He was very virtuous and answered all of our questions and concerns. We will be Toyota drivers for a very long time because we feel they are the most reliable vehicles. More
by rowbow
Employees Worked With
February 23, 2021
This was my first service with my new 2021 4Runner. The person I was working with explained everything in great detail. Thank you Jason for the awesome service. person I was working with explained everything in great detail. Thank you Jason for the awesome service. More
by sbodie20
Employees Worked With
Jason
February 22, 2021
DCH Wappingers offers the best service I have had in decades of owning cars. They are knowledgeable and very professional. Keith Ha Lstead is exceptional. decades of owning cars. They are knowledgeable and very professional. Keith Ha Lstead is exceptional. More
by ksteub
Employees Worked With
Keith Ha Lstead
February 19, 2021
Always a great experience taking my Toyota to Wappingers! Great and fast service. Completely satisfied! Pleasent! The price was right and as a matter of fact free! Great and fast service. Completely satisfied! Pleasent! The price was right and as a matter of fact free! More
by jimp6
Employees Worked With
Evin Calderon
February 19, 2021
Brought my vehicle in for an oil change and inspection. They failed my inspection and said I had a leak in my power steering rack with an estimated repair of $2500. I brought my vehicle to a different shop They failed my inspection and said I had a leak in my power steering rack with an estimated repair of $2500. I brought my vehicle to a different shop and they found no leak in my power steering rack or anywhere else. This is not the first time something like this has happened to me at this dealership, specifically with Mike Giordano from the service department. I for one am done with them, tired of being ripped off. More
by GEF49
Employees Worked With
Mike Giordano
February 18, 2021
My recent visit was for routine maintenance. I met with Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strive Keith Halstead who with his engaging personality, patience and knowledge, exhibited a positive representation of the quality experience Toyota strives to deliver to their customers. As usual, it was such an easy process. Keith explained to me in an understandable manner, which means so much to me. I hope he receives the recognition that he rightfully deserves. More
by Eileen
Employees Worked With
Keith Halstead
February 17, 2021
I felt humiliated and degraded by the service man who took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free s took care of me because he said my car was old and was shocked that my tires were not dry rotted also leaving he is loud stating l was getting free service when I paid in advance over $260 for this so called free service plus being broken down @ purchase $2000 for the 5 year extended warranty that is really only 2 years. I wouldn’t be surprised to find out later that nothing was even touched on my car!!!!!! If there is any type of training that you can send your employees on how to treat customers, he is without a doubt the best one to send for it. I hope I am not treated this way next time I am in there. I am dreading already my next 2 oil changes I paid in advance for that will not walk out with my dignity. I am fuming over this and letting people know More
by JMINERVINI56
Employees Worked With
? I don’t know his name?
February 16, 2021
Evin in service was extremely attentive and addressed all of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on of my concerns and showed exceptional customer service. My vehicle was ready in a timely fashion and Evin explained everything that was performed on my vehicle to me. More
by T SUTTER
Employees Worked With
Other Employees :
Pinkal Patel, Naeem Randall, Evin Calderon, Mike Giordano
