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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 14, 2021

Brought our car in for oil change and 25,000 mile check. Tom was easy to work with and we waited for the car and it seems everything is okay. Pleased with our service. More

by pcmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 13, 2021

Service was great had no issues whatsoever overall a really well service department. No problems with my car everything runs well service department was upfront about my car. More

by hlunacas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 15, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 12, 2021

This time the service was very good. Much better then last time. Only minor complaint told on phone would take 30-40 mins but took over an hour. More

by CarExpert69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! We're happy you had a good experience at our dealership and we look forward to seeing you again soon!

January 12, 2021

They were friendly and reliable in examing my car. It did take longer than I expected to complete an oil change. Approximately, one hour and 20 min. More

by mikezz95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, but I would give him a 5
Jan 13, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 12, 2021

Scheduled regular service and vehicle state inspection for Prius but had to cancel because car wouldn't start. Tiffany said to bring the car in without an appointment after it started. I did and they se More

by rbofrbandah
Recommend Dealer
Yes
Employees Worked With
Tiffany Moreno
Jan 13, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the exceptional five-star review! It sounds like Tiffany went above and beyond to provide you with excellent service and make your experience at our dealership a good one. We truly appreciate your loyalty to our dealership and look forward to seeing you again soon!

January 11, 2021

Very friendly service,wait time wasn't quick for what was done. Comfortable and clean waiting area, nice clean bathrooms. Pleasant experience again with Wappingers Falls Toyota. More

by lisa.stortini1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 11, 2021

Evin was very helpful and the issue with my car was determined and fixed. I was glad to have a coupon as well. Thank you More

by krystyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

January 10, 2021

Jason was very helpful in both identifying the issue and addressing what needed to be done. I found him knowledgable and courteous. The quality of service often depends on the person representing the busine More

by jamierusek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Jason! It sounds like he went above and beyond to make your experience a memorable one and we truly appreciate your kind words!

January 10, 2021

Excellent service from Jason and the rest of the Toyota service staff. He expertly set expectations, let me know that there was a change, and helped me understand the best course of action. More

by ED49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide great feedback! It sounds like our team went above and beyond to make your experience an excellent one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

January 09, 2021

Always dependable and accommodating. Easy to deal with and easy to get an appointment. The service is excellent and done with great professionalism. The waiting area is comfortable and clean. Good job ke More

by vincent_marrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
Jan 11, 2021 -

DCH Wappingers Falls Toyota responded

Vincent, thank you for the exceptional five-star review! We truly appreciate your kind words and look forward to working with you again in the future!

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