DCH Wappingers Falls Toyota - Service Center

repair of computer issue An "AWD" warring came up on my dash. hen I took it into Evan, he said the car should not be driven. I needed the car to drive up to the Catskills fo An "AWD" warring came up on my dash. hen I took it into Evan, he said the car should not be driven. I needed the car to drive up to the Catskills for the week-end so he gave me a loaner car. I was very grateful. Car was ready when I returned on Monday, and my weekend was saved! Thanks Evan! More

Wait time The wait for a service was a little long. I was waiting for over 2 hours. Besides that everything was great. I have been coming here for many years an The wait for a service was a little long. I was waiting for over 2 hours. Besides that everything was great. I have been coming here for many years and it was shorter wait times in the past. More

Service My apt was for 8:30. It was a routine service. Oil change, tire rotation. It took them 2.5 hours. I was a bit disappointed with how long it took. I bo My apt was for 8:30. It was a routine service. Oil change, tire rotation. It took them 2.5 hours. I was a bit disappointed with how long it took. I booked an appointment for first thing in the morning to avoid this. More

Fast and comfortable waiting area Drove right in,check in was fast,nice waiting area,comfortable and coffee and bagels available . JOB WAS DONE very fast and back on the road in 1 1/2 Drove right in,check in was fast,nice waiting area,comfortable and coffee and bagels available . JOB WAS DONE very fast and back on the road in 1 1/2 hours. Was a recall More

Great service Ervin was spot on with his service and explained everything fully. Quality worker and great person. I feel he should be in a higher position then he i Ervin was spot on with his service and explained everything fully. Quality worker and great person. I feel he should be in a higher position then he is. He does great work. More

Followup on used car purchase Having just recently purchased a used car from Toyota, it had some unexpected problems (with the battery). I spoke with Allison Croshier in the Servic Having just recently purchased a used car from Toyota, it had some unexpected problems (with the battery). I spoke with Allison Croshier in the Service Dept and she handled the issue with the Sales Mgr Darryl and resolved my problem with great satisfaction. It was a pleasure being treated this way. More

Didn’t tell the truth about lifetime oil changes When I bought the life oil change plan, no one ever explained me that I can only have 4 oil changes per year. Also each time they do an oil change in When I bought the life oil change plan, no one ever explained me that I can only have 4 oil changes per year. Also each time they do an oil change in my car they leave the paper mat and paper number tag in my car, feels like a messy job. Another time they forgot to take off the oil change light that shows up when you have to get a oil change done. They are very sloppy and not on point in their job. I see them talking and texting and making customers wait for no reason. More

Great service as always I was able to drop my car off early and they even got my car done several hours earlier than my original appointment. Great service and work as always I was able to drop my car off early and they even got my car done several hours earlier than my original appointment. Great service and work as always More

great service I was able to get a next appointment which was really convenient. Service was prompt and cordial . the waiting area was clean and inviting. My b I was able to get a next appointment which was really convenient. Service was prompt and cordial . the waiting area was clean and inviting. My bill held no unexpected surprises. More

Finding things wrong that weren't there during the previous two visits and in the past when people came in for their third and final free service - tire rotation and oil c that weren't there during the previous two visits and in the past when people came in for their third and final free service - tire rotation and oil change service people came out with a list of things that were wrong with their vehicles. We witnesses this twice, customers refused to have the work done and after speaking to them, the common denominator was third and final free visit. More