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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 03, 2020

Great people, service, and knowledge about their vehicles. Could not ask for a better group of people from whom to buy or to whom to take your car to keep it running perfectly. More

by tk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic - Carl. Brilliant guy., Mike Giordano
Dec 04, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 01, 2020

Your service has always been awesome, but my truck was totaled when it got rear-ended in your service bay. Even with some level of compensation from the insurance of the liable driver, I cannot find an a More

by TEFERDINAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Dec 04, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear about your experience with us. We'd like the opportunity to speak with you. Please call us at (845) 288-0892 at your earliest convenience.

November 30, 2020

Great service, very professional.I am very happy with Great service, very professional. I am very happy with the dealership. I would recommend anyone if they are planning in the future to stop at this T More

by pjsreis64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 30, 2020

Michael Giordano was very attentive and helpful. Explained in detail the problem that the 2020 Rav4 had. Vehicle was purchased 1 month prior at the Johnstons Toyota dealer in New Hampton, NY. Veh More

by WILKELINA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! We're so happy to hear you had a pleasant experience with our service team and we hope to see you again in the future!

November 26, 2020

Everyone was very helpful and informative. Answered emails and phone messages promptly. I would definitely recommend this dealership to friends and family for all their fact buying needs. More

by Rebecca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Rebecca, thank you for taking the time to provide such great feedback! We're happy to hear you had such a great experience at our dealership and look forward to seeing you again in the future!

November 26, 2020

very disappointed with the customer service he was so rude when I asked him about the service very disappointed so rude I don’t think I will back again More

by osly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evin Calderon
Dec 03, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. I'm sorry to hear your experience with us did not meet our five-star standard. I'd like the opportunity to speak with you. Please call me at your earliest convenience. Thank you, Ben Carlson Fixed operations Manager 845-296-4261

November 26, 2020

This is the third time I’ve had my car in for a routine maintenance ,every time has been excellent experience..The car is done on or ahead of schedule, and I am always able to get the car in within a few More

by johnnyd359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon, Kathleen Crosbie, Allison Croshier, Tiffany Moreno
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Johnny, thank you for the positive five-star review! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

November 26, 2020

It was just what i requested -- showed up for an hour's service and a Prius Prime was waiting for me to test drive. Michael handed me the keys and i went for a 3-4 mile spin. Shortly after returning from More

by bijanamini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership over the years! We hope you love driving around in your new Prius Prime!

November 26, 2020

Diagnosed the problem, was covered under warranty and done within 24 hrs. Great job communicating with me about the problem and service. I was pleased overall More

by CMCGUIRE2773
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

November 26, 2020

A wonderful dealership!! Dave Kolozy was wonderful. He helped us greatly with our leasing of what we jokingly call the ‘Covid Camry’- as we leased it during the Pandemic. We relocated here not too long ag More

by Ellen Anzovino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Naeem Randall
Dec 01, 2020 -

DCH Wappingers Falls Toyota responded

Ellen, thank you for the excellent five-star review! We're so pleased Dave went above and beyond to make your experience a great one!

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