DCH Wappingers Falls Toyota - Service Center

Land Cruiser Service_May 2019 DCH Wappingers Fall Toyota once again live up proves that excellence in service is most important and never overlooked, even in the smallest of conver DCH Wappingers Fall Toyota once again live up proves that excellence in service is most important and never overlooked, even in the smallest of conversations and routine maintenance More

Always great service! This service center is always consistent and wonderful! Professional and courteous!! Knowledgeable staff that gets you in and out in a timely manner! This service center is always consistent and wonderful! Professional and courteous!! Knowledgeable staff that gets you in and out in a timely manner! Yummy bagels and coffee goes a long way too! More

interaction with representative very please the way I was treated, especially happy with the young lady explaining future problems with tires......will evaluate and probably purchase very please the way I was treated, especially happy with the young lady explaining future problems with tires......will evaluate and probably purchase new tires in a short time... More

i had a great time Stopped in to get my car checked out.Mike checked me in with a great pleasant smile, i left with even a bigger smile.Mike was very kind knowledgeable. Stopped in to get my car checked out.Mike checked me in with a great pleasant smile, i left with even a bigger smile.Mike was very kind knowledgeable.Mentioned recommendations to what needed to know pressure.I will be back Thanks Mike More

Worst service don't care about you Trouble with brakes on car keep coming up with excuses as to why it doesn't need to be fixed. Delt with service manager Miss Crosby who didn't know ho Trouble with brakes on car keep coming up with excuses as to why it doesn't need to be fixed. Delt with service manager Miss Crosby who didn't know how to work computer and argued with me about my free oil changes I had left saying I didn't have any left I had to call Toyota who showed her how to use her computer . Now finally proving I had one free left she was very smug and knew it all . To much to list about brakes ,scraping sounds stating at 9 thousand mi. Miss Crosbie says this is normal noise on a knew Toyota and her new Toyota does it also. Really! How about the fact that they sometimes don't work in the rain they don't care they wait until you get hurt or worse just like with the airbags . If you have brake problems with your new RAV4 call or write National Highway Safety put your claim in hopefully you will get your money back for repairs when recall comes keep all records trying to get rid of my RAV4 . More

Waiting again Unluckily, even though they advertise that they will take you 20 miles within the dealership area, the wait to get that ride is at least 1/2 hr, usual Unluckily, even though they advertise that they will take you 20 miles within the dealership area, the wait to get that ride is at least 1/2 hr, usually 45 mins. The reason given is that they only have 1 car and driver and 'you just missed him'. Plan to waste your time [if you have a job] waiting for them to finish your vehicle. The overall time missed from your work will be less. Because I had a recall I had to come here, but I don't come because I get paid when I'm at work, not waiting for my car. More

Service with a flat I spent 3+ hours and over a thousand dollars at the DCH Wappingers Falls Toyota service center yesterday. They sent me out with out with only three v I spent 3+ hours and over a thousand dollars at the DCH Wappingers Falls Toyota service center yesterday. They sent me out with out with only three valve caps on my tires, and one of the valve stems was massively leaking. I came out of my house this morning to a flat tire. Luckily I was able to get the vehicle to a Mavis Tire shop who quickly resolved the issue and fixed me up for free. Sloppy work. More

Top Notch! The team at DCH is professional, knowledgeable, courteous and set the bar for excellence from sales to service and everything in between. Great job ev The team at DCH is professional, knowledgeable, courteous and set the bar for excellence from sales to service and everything in between. Great job everyone More

Staff at DCH Toyota is always outstanding! Alicia Verven was professional, excellent, poised and knowledgeable. Although the 15K mile service took a bit longer than I anticipated, Alicia would Alicia Verven was professional, excellent, poised and knowledgeable. Although the 15K mile service took a bit longer than I anticipated, Alicia would find me in the waiting area and give me updates on progress. In addition Michael Newsham stopped by to say hello. He had noticed that I had a service scheduled and wanted to say hi. Very nice! In general the staff I have dealt with over the last year or so (and 2 cars later) have made me feel extremely valued as a customer without a "sales agenda" Thanks to you all... Genevieve Kellam More

Sales and Service Good experience purchasing the car and with financing. The servicing has been very good too, I appreciate not having to pay for the inspection that I Good experience purchasing the car and with financing. The servicing has been very good too, I appreciate not having to pay for the inspection that I had done. More