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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,343 Reviews of DCH Wappingers Falls Toyota - Service Center
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November 10, 2020
My service man Jason was a pleasure to deal with. Thanks the service department worded quickly and I was very happy I didn’t have to wait too long the service department worded quickly and I was very happy I didn’t have to wait too long More
by pegger0
Verified CustomerEmployees Worked With
Peter Raymond, Jason Hayes
November 07, 2020
Too expensive. I requested exhaust flanges replaced be placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truc placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truck. More
by boojoe1229
Employees Worked With
November 05, 2020
My visit was a pleasure! Total time was only about 45 minutes. Everyone was very friendly and professional. As always my visit was a very good one! Thank you! minutes. Everyone was very friendly and professional. As always my visit was a very good one! Thank you! More
by art.velardi
Employees Worked With
Kathleen Crosbie, Mike Giordano
November 04, 2020
Keith Halstead was great and took care of my issue with no problem. Will definitely go back to them. Customer friendly and paid attention to detail. no problem. Will definitely go back to them. Customer friendly and paid attention to detail. More
by thegold20
Employees Worked With
Keith Halstead
November 02, 2020
great service department - it was a simple online process, they keep clean facilities, friendly/efficient staff. i always bring my cars to dch wappingers toyota. process, they keep clean facilities, friendly/efficient staff. i always bring my cars to dch wappingers toyota. More
by georgepschmidt
Employees Worked With
Michael Cimorelli
November 01, 2020
Excellent service from start to finish.The staff was Excellent service from start to finish. The staff was friendly and knowledgeable. The price was reasonable. Came in under the estimate. I have confi Excellent service from start to finish. The staff was friendly and knowledgeable. The price was reasonable. Came in under the estimate. I have confidence that this car is all set for a Hudson Valley winter. More
by asher725
Employees Worked With
October 31, 2020
great service department - they have simple online reservation process, clean facilities, friendly/efficient staff, right on time. i always bring my care care to dch wappingers toyota ! reservation process, clean facilities, friendly/efficient staff, right on time. i always bring my care care to dch wappingers toyota ! More
by georgepschmidt
Employees Worked With
Michael Cimorelli
October 29, 2020
Never a dull moment when you come to this dealership! Every single time that I come in for a simple service there has to be drama. Either they claim you are in dire need to repair something on your car a Every single time that I come in for a simple service there has to be drama. Either they claim you are in dire need to repair something on your car and you will get 3 different quotes depending on who you are dealing with over there. Yesterdays visit which should have been a simple labor charge when I already purchased the part 2 days prior turned into a xxxxshow! 1. I was accused of not paying for the part 2. part that was purchased could not be found 3. after me showing proof of purchase that part was ordered and PAID for I still did not get an apology for the accusations. In July, came in for an oil change and inspection sticker replacement that was a a whole different level of customer service. They took off my inspection sticker and claimed that my car did not pass inspection because the brakes were low and rotors needed replacing. And not to mention they were nice enough to show me pictures of supposed to be my car which clearly it wasn't even my car. They tried to scam me this crap and wanted to charge for a service which I knew was not needed. I then took my car not to far from there for inspection and guess what?? IT PASSED WITH FLYING COLORS!!! What ticked me off is that I told them from the start that I needed to get on the road for travel because it was a holiday weekend and they didn't even care that I needed to get out of there ASAP. 1 hour of service turned into over 2 hrs for no reason and made me go to a different facility to accomplish what should have been done there to begin with. I called the service dept as soon as I got the inspection completed and questioned why they couldn't get this done there and spoke to their so called manager Ben. He tried to xx me in every way he could until I couldn't take it anymore and cursed him out that he was a lier and that he should be fired for pushing customers away. I've been with Toyota for over 25 years and now this is how they treat customers like crap! These people are xxxxx! They will scam you anyway they can. The sad part is that they pull this garbage on seniors and on women that put their trust in this place More
by VJANKOVIC1
October 28, 2020
The waiting area was clean and spread out. They seem very organized getting people in and out in a timely manner and safely during these crazy times. Friendly staff and knowledgeable. organized getting people in and out in a timely manner and safely during these crazy times. Friendly staff and knowledgeable. More
by tokarili4
Employees Worked With
October 27, 2020
Very good customer service! Knowledgeable, courteous and efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! efficient. My entire experience was great!! I've been a regular at DCH since my first Rav 4 in 2005 and that was 5 cars ago! More
by woolleylady
Employees Worked With
Keith Halstead
