DCH Wappingers Falls Toyota - Service Center

Went in looking at a pre owned pickup. Spent all day doing the paperwork and it wasn’t til last second they told us the title wasn’t in yet so we couldn’t take the vehicle home. One of the managers told doing the paperwork and it wasn’t til last second they told us the title wasn’t in yet so we couldn’t take the vehicle home. One of the managers told us it won’t be longer than a week til the title gets in. It wasn’t til 2 weeks after they received the title meanwhile I sold my vehicle and was borrowing one for work. They also kept pushing for Toyota financial for our loan. We received a loan from our bank with a low interest. The financial manager Kevin kept insisting to go with Toyota financial. After we had the official bank check in our hands, Kevin kept calling our bank asking how did we receive our loan and getting very personal with the bank. The bank called me asking me why is he asking these very personal questions. Very pushy and unprofessional. Our entire experience was nothing but a headache. More

Everything was very good except for the. Lyft driver who drove too fast taking me home. I got a ride back to pick up my car. drove too fast taking me home. I got a ride back to pick up my car. More

Dropped off the night before. Car was done a full hour before the appointment time. Got a heads-up that it was done right after. We'll be back. before the appointment time. Got a heads-up that it was done right after. We'll be back. More

I was quoted a price of over $500 for a minor service of rotating tires and checking fluid levels only. No oil change, no brakes, no tune-up! The advisor looked incredulous when I told him I wouldn't pay rotating tires and checking fluid levels only. No oil change, no brakes, no tune-up! The advisor looked incredulous when I told him I wouldn't pay it. I got the distinct impression he thought I would be ok with his quote and I let him know, in no uncertain way, that he just caused me to make a conciencious decision never to bring my car in for service there ever again. This is not the first time I have had a disquieting experience at DCH. A couple of years ago I was told I needed brakes when they had been done less than 8,000 miles previous. Ir took me working with the Service Manager to get some refund for that unneeded expense. Most of my service visits have been uneventful but I am getting a little annoyed at this point. Toyota's are, by far, my vehicle of choice, but will I buy my next car at DCH, that's now up for debate. More

I am very satisfied of the work that was done on my 2008 Toyota. Your mechanic Tom was very efficient and polite. I am very happy with your service Toyota. Your mechanic Tom was very efficient and polite. I am very happy with your service More

I now live an hour away but I always come to DCH for service. They're friendly and fast, and the waiting area is a comfortable place for me to work or relax while my car is being finished. Thanks, DCH! service. They're friendly and fast, and the waiting area is a comfortable place for me to work or relax while my car is being finished. Thanks, DCH! More

Although I waited which I felt was to long I like my truck being serviced at dch I was outside when my truck came out of the service and waited over 20 minutes to get the paperwork and bill truck being serviced at dch I was outside when my truck came out of the service and waited over 20 minutes to get the paperwork and bill More

My service man Jason was a pleasure to deal with. Thanks the service department worded quickly and I was very happy I didn’t have to wait too long the service department worded quickly and I was very happy I didn’t have to wait too long More

Too expensive. I requested exhaust flanges replaced be placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truc placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truck. More

My visit was a pleasure! Total time was only about 45 minutes. Everyone was very friendly and professional. As always my visit was a very good one! Thank you! minutes. Everyone was very friendly and professional. As always my visit was a very good one! Thank you! More