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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,343 Reviews of DCH Wappingers Falls Toyota - Service Center
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September 17, 2020
I came ate arranged time to DCH for the yearly State inspection. The State inspection for my 2013 Avalon was scheduled for 80 minutes.. The work was completed in the time promised inspection. The State inspection for my 2013 Avalon was scheduled for 80 minutes.. The work was completed in the time promised More
by ebrandis
Verified CustomerEmployees Worked With
Evin Calderon
September 17, 2020
My car was finished and sitting outside saw the adviser and he said he had to do the paper work waited 30 mins before I went to see him and had to ask for my keys all this was got a State inspection. and he said he had to do the paper work waited 30 mins before I went to see him and had to ask for my keys all this was got a State inspection. Last time I will go there More
by LOUISMOLINARO
Employees Worked With
Don’t know his name but I never saw him before
September 16, 2020
9 days prior to this visit I brought in my Prius with the same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the c same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the cause. 1. I was told the waiting time would be 1 hour. After 3.5 hours’ wait I was informed that the battery was good, and the problem was power drain due to infrequent driving/charge. The fact that the car broke down 8 days later with the same problem and the cause was determined to be defective terminals draining power and the battery needed to be replaced shows the TOTAL LACK OF DUE DILIGENCE on the part of your service department. Correct diagnosis and repair should have been done the first time the car was brought in. 2. At the time of my first visit on August 31st, I had a state emission inspection sticker on the car that had expired in March 2020. I did not have it renewed because of the NY State extension “vehicle inspections that expired March 31 or after were previously extended and continue to be extended by Excutive Order.” (extension of expired documents, https://dmv.ny.gov/more-info/dmv-reopening-guidance). Apparently your service dept. was unaware of this. I DID NOT REQUEST an inspection at that time (not with a dead battery), but your people removed my sticker and replaced it with a “failed inspection” sheet with a 10-day extension. This arbitrary action cost me the $90.50 (in predatory and unjustified labor costs you charged, in addition to the inspection fee on September 9th when I did request the inspection. 3. (Minor, but characteristic issue) When I dropped my car off on September 9th, I asked one of your sales representatives to look at my car while it is there and provide me with a trade-in value offer via an note to be attached to the final invoice. I was interested in buying a new Corolla from you. This request was totally ignored and I had received no such note. I have found your service beyond poor and your sales reps. arrogant and discourteous. Very bad experience. More
by juliusk
Employees Worked With
Lindsay Mahavik
September 16, 2020
They never told me that I had to do my car. I had to do the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you More
by ROXIE719
Employees Worked With
Mike Giordano
September 14, 2020
Quoted an hour wait time for inspection and left well before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! More
by MEKAJONES16
Employees Worked With
September 12, 2020
Excellent customer service as always. Evin is an outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. outstanding asset to DCH he always goes the extra mile for the customer with his knowledge and honesty. More
by LISA
Employees Worked With
Evin Calderon
September 11, 2020
Kathleen Crosbie, I cannot thank enough for going the extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each tim extra "miles" to help me. I have had an issue with my brand new Toyota Camry since the day I purchased regarding the fuel door not opening. Each time, I was told it need to be lubricated and it was, the next service visit was a spring that needed adjustment and it was adjusted, etc. It still did not solve the problem and It was so inconvenient for me since I needed two people to help put fuel in my car. Finally, this last service visit, I found a representative who went the extra mile and made sure this issue was solved. She called the parts department and had a new spring assembly installed. She walked me out to my car when finished and made sure that it worked properly with me before I left the dealership. She also made sure I understood the details of my next service visit for my vehicle. Kathleen is personable, helpful and takes her job seriously. This is the first time I have met her. I will definitely ask for her again when calling. I was beginning to get discouraged about the service center at DCH Toyota. More
by JJOANNE11
Employees Worked With
Kathleen Crosbie
September 10, 2020
I had some not so routine service on a vehicle I purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. purchased from them. The service person was very helpful and the work performed was spot on. Excellent service. More
by HPCOP46@hotmail.com
Employees Worked With
Mike Giordano, Michael Cimorelli
September 10, 2020
I am in year two of a three year lease. No issues with the car, service or dealership what so ever. I will lease again from this location. the car, service or dealership what so ever. I will lease again from this location. More
by bartendo
Employees Worked With
