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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,408 Reviews of DCH Wappingers Falls Toyota - Service Center
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September 22, 2020
I have purchased about 7 new cars from this show room. Sales Department is great. Service I am not happy with. Too expensive and over priced. Sales Department is great. Service I am not happy with. Too expensive and over priced. More
by nameh34
Verified CustomerEmployees Worked With
September 22, 2020
I recommend this dealership and it’s service department highly. This October completes my second lease term and I will continue my vehicle interactions with this dealership in the future. highly. This October completes my second lease term and I will continue my vehicle interactions with this dealership in the future. More
by GAMENSHEA
Employees Worked With
Mike Giordano
September 22, 2020
Very disappointed this trip. Made appt due to TPM light on. Next day light was back on. Tech started they “forgot” to seal both of the tires where monitors were installed. Lots of time lost due to multiple on. Next day light was back on. Tech started they “forgot” to seal both of the tires where monitors were installed. Lots of time lost due to multiple trips there. More
by nyloehr4
Employees Worked With
Evin Calderon
September 21, 2020
As always, great experience with DCH Service. Always making sure I'm getting what I need to get done, but nothing I don't need. Also, appreciate the special attention paid before a long trip! Thanks! making sure I'm getting what I need to get done, but nothing I don't need. Also, appreciate the special attention paid before a long trip! Thanks! More
by sarahsue55
Employees Worked With
Kathleen Crosbie
September 21, 2020
Always a pleasure to deal with DCH Wappingers Falls Toyota. Friendly staff clean waiting room and amenities. It's convenient to have a place to work while you wait. Keep up the great work! Toyota. Friendly staff clean waiting room and amenities. It's convenient to have a place to work while you wait. Keep up the great work! More
by JPDS
Employees Worked With
Mike Giordano
September 17, 2020
I came ate arranged time to DCH for the yearly State inspection. The State inspection for my 2013 Avalon was scheduled for 80 minutes.. The work was completed in the time promised inspection. The State inspection for my 2013 Avalon was scheduled for 80 minutes.. The work was completed in the time promised More
by ebrandis
Employees Worked With
Evin Calderon
September 17, 2020
My car was finished and sitting outside saw the adviser and he said he had to do the paper work waited 30 mins before I went to see him and had to ask for my keys all this was got a State inspection. and he said he had to do the paper work waited 30 mins before I went to see him and had to ask for my keys all this was got a State inspection. Last time I will go there More
by LOUISMOLINARO
Employees Worked With
Don’t know his name but I never saw him before
September 16, 2020
They never told me that I had to do my car. I had to do the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you the abs & gas pump. Mike told me that they should of told you. I wanted to say thank you for Mike Giordano to say thank you More
by ROXIE719
Employees Worked With
Mike Giordano
September 16, 2020
9 days prior to this visit I brought in my Prius with the same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the c same problem (no power whatsoever in car). Based on information obtained from the Toyota users’ forum, I suggested the 12 volt battery may be the cause. 1. I was told the waiting time would be 1 hour. After 3.5 hours’ wait I was informed that the battery was good, and the problem was power drain due to infrequent driving/charge. The fact that the car broke down 8 days later with the same problem and the cause was determined to be defective terminals draining power and the battery needed to be replaced shows the TOTAL LACK OF DUE DILIGENCE on the part of your service department. Correct diagnosis and repair should have been done the first time the car was brought in. 2. At the time of my first visit on August 31st, I had a state emission inspection sticker on the car that had expired in March 2020. I did not have it renewed because of the NY State extension “vehicle inspections that expired March 31 or after were previously extended and continue to be extended by Excutive Order.” (extension of expired documents, https://dmv.ny.gov/more-info/dmv-reopening-guidance). Apparently your service dept. was unaware of this. I DID NOT REQUEST an inspection at that time (not with a dead battery), but your people removed my sticker and replaced it with a “failed inspection” sheet with a 10-day extension. This arbitrary action cost me the $90.50 (in predatory and unjustified labor costs you charged, in addition to the inspection fee on September 9th when I did request the inspection. 3. (Minor, but characteristic issue) When I dropped my car off on September 9th, I asked one of your sales representatives to look at my car while it is there and provide me with a trade-in value offer via an note to be attached to the final invoice. I was interested in buying a new Corolla from you. This request was totally ignored and I had received no such note. I have found your service beyond poor and your sales reps. arrogant and discourteous. Very bad experience. More
by juliusk
Employees Worked With
Lindsay Mahavik
September 14, 2020
Quoted an hour wait time for inspection and left well before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! before the hour was up. Employees are always pleasant to speak to and receipt was well documented for all covered points! More
by MEKAJONES16
Employees Worked With
