DCH Wappingers Falls Toyota - Service Center

Great service. This is why my wife and I keep getting vehicles from your dealership. Keep up the good work. Thank you for a pleasant experience vehicles from your dealership. Keep up the good work. Thank you for a pleasant experience More

Thanks DCH Service Dept. Special thanks to Evin for a quick turn around, and chasing down an electrical gremlin!!...and also to Melissa for keeping me up to date! Special thanks to Evin for a quick turn around, and chasing down an electrical gremlin!!...and also to Melissa for keeping me up to date! More

Currently having my Tundra towed for driver's side emergency brake completely locked up. Was told it was repaired less then 1 week ago. Maintenance required soon message came on the next morning afte emergency brake completely locked up. Was told it was repaired less then 1 week ago. Maintenance required soon message came on the next morning after picking my truck up. I doubt it was ever even serviced before I purchased it on 2/29. Truck covered in mud when I picked it up, dropped off spotless. Wiper blades shot. Whoever put my inspection sticker on must have been covered in grease. Piller panel all stained up and discusting. This has been such a rough few weeks here besides what's going on with my truck. I was so proud to finally buy a nice daily driver truck, and now I am stuck with multiple problems, and a 5 year platinum warranty that seems to not be worth spit. I've owned almost only Toyota for most of my life, and I think this is gonna be it. What a terrible way to fall out of love with a brand... This sux!! More

Wait times Honestly everything about this place is good except wait times and pricing! I am never in and out of here in a reasonable time frame I dropped my car Honestly everything about this place is good except wait times and pricing! I am never in and out of here in a reasonable time frame I dropped my car off and had an appointment for 9:30 my car wasn't done until 3:00pm I also had to call there my self 3 times to get an update! what is the point of an appointment if its going to take all day anyway! also why does it take the whole day for an oil change and tire rotation, I understand that my check engine light was on as well but I know you can find the problem fast and at least notify me of the problem it still shouldn't take 5 1/2 hrs to complete. Any service I receive there is always 2 or more hours for my car to be done and I usually have to ask what the updates are! More

This is a good dealership and I will return there for new car purchase and for service on my older cars. I am wary when I take the car in for service as the workers always find something wrong. In some cases car purchase and for service on my older cars. I am wary when I take the car in for service as the workers always find something wrong. In some cases nothing is wrong and in other cases it's exaggerated. I have to pick and choose which items really need working More

Was in and out, and they were courteous and professional. They did not pressure me, and only made recommendations based on the age and the mileage of my vehicle. They did not pressure me, and only made recommendations based on the age and the mileage of my vehicle. More

Very disappointed. Dropped off truck clean, picked up covered in mud. 2 different color signal lamps I had to change myself before leaving. Fixed one of at least 5 problems poorly. All smiles and empty covered in mud. 2 different color signal lamps I had to change myself before leaving. Fixed one of at least 5 problems poorly. All smiles and empty promises before you sign your deal. Worst dealership experience ever. My entire Toyota loving family Will Never go there again. I'm glad there are plenty of Toyota dealership's besides dch, because Toyotas are awesome. DCH, shady, dishonest, misleading, aragent. I look forward to sharing my experience with everybody that will listen. Either way, I'm stuck in a 30k vehicle with a long list of issues. This may sound harsh, but I'm damm near biting my tongue off figuratively while typing. I've just never been so disappointed in my life. Sales, you guys are cool. More

Efficient, Complete, Somewhat Confusing What I brought the car in for was done very well but the additional services recommended, which more than doubled my cost and wait time, were in my o What I brought the car in for was done very well but the additional services recommended, which more than doubled my cost and wait time, were in my opinion inadequately explained to me.. I felt that I pretty much accepted the recommendations on blind faith, with better safe than sorry reasoning. I would have appreciated a better explanation for why the additional services were needed. More

Warranty Maintanance and NYS Inspection Brought car in for last warranty maintenance and NYS inspection. Even though times are difficult right now, the service was excellent and felt very Brought car in for last warranty maintenance and NYS inspection. Even though times are difficult right now, the service was excellent and felt very safe. More

Always have a great experience there, they even sanitized my car, the cleanest it's been in months! Thanks for taking good care of us my car, the cleanest it's been in months! Thanks for taking good care of us More