DCH Wappingers Falls Toyota - Service Center

DCH Toyota was very attentive to my car care and the were able to accommodate my needs with this service by assisting me to pay over the phone so i could get my car back after hours able to accommodate my needs with this service by assisting me to pay over the phone so i could get my car back after hours More

I was here for a recall on my 2012 Corolla. I had no issues , was waited on as soon as I arrived. Was there about 1 1/2 hours ( was told it would take 2 hours so I was extremely happy that I was done ea issues , was waited on as soon as I arrived. Was there about 1 1/2 hours ( was told it would take 2 hours so I was extremely happy that I was done earlier). More

Customer satisfaction is their goal !! Service rep Evin is pleasure to deal with. All repairs are explained in detail. Costs are reviewed and credits applied without hesitation. Highly r Service rep Evin is pleasure to deal with. All repairs are explained in detail. Costs are reviewed and credits applied without hesitation. Highly recommend the dealership and service center. More

Fast and friendly service. Bay doors were open on time. My car was ready when I returned from a quick trip to the store. Checkout was hassle free. My car was ready when I returned from a quick trip to the store. Checkout was hassle free. More

Dealership very clean with courteous staff,was in and out in great time.would recommend my friends and family anytime,also great coffee, just need bagels . in great time.would recommend my friends and family anytime,also great coffee, just need bagels . More

ONE Great Employee On Wednesday, May 20th, Mr. Cimorelli, resolved a problem caused by the previous male service rep (who kept me waiting for hours on Monday, May 18th, On Wednesday, May 20th, Mr. Cimorelli, resolved a problem caused by the previous male service rep (who kept me waiting for hours on Monday, May 18th, for an inspection). Mr. Cimorelli is the person I was supposed to have had on Monday, but the other male rep decided to take over, without identifying or introducing himself (with the mask on, it was not clear that he was NOT Cimorelli). This other male rep had kept me waiting for hours on Monday while hundreds of dollars of services I had not anticipated doing that day were done and he did not communicate with me about the long delay. I was late for an appointment and the inspection did not get done. This other male rep on Monday indicated I could come back on another day and there would be no charge for the inspection. I had to make 2 trips to Toyota to get the inspection done. That is why I returned on Wednesday. The female rep. on Wednesday morning, was curt and not inclined to listen to me. Mr. Cimorelli discouraged me from driving away. He listened and he made things right. Mr. Cimorelli is a professional with excellent interpersonal and communication skills. More

Great service Good reminders, quick service. I was contacted several times to remind me of scheduled maintenance. Dealership was nicely furnished, social distanc Good reminders, quick service. I was contacted several times to remind me of scheduled maintenance. Dealership was nicely furnished, social distancing was implemented, service was relatively fast. More

Always GREAT SERVICE Service REP.'s always make you feel like VALUED CUSTOMER. The atmosphere is WELCOMING and RELAXING. It's nice to know that my CAR (CLEO CAROLLA) is in Service REP.'s always make you feel like VALUED CUSTOMER. The atmosphere is WELCOMING and RELAXING. It's nice to know that my CAR (CLEO CAROLLA) is in good hands. Service Representative EVIN was informative and explained all the comments and service that was done for CLEO CAROLLA. Thank You for the SUPERB SERVICE. More

The service rep was very efficient and patient he was an attentive listener,and skillful at what he does. I would recommend this young man.Job well done. attentive listener,and skillful at what he does. I would recommend this young man.Job well done. More